---
description: Learn how QEval can help your business. We provide UK business users the most detailed information on pricing, features, usability, and reviews for QEval.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: QEval Reviews, Prices & Ratings | GetApp UK 2026
---

Breadcrumb: [Home](/) > [Speech Analytics Software](/directory/2043/speech-analytics/software) > [QEval](/software/2043339/qeval)

# QEval

Canonical: https://www.getapp.co.uk/software/2043339/qeval

Page: 1 / 2\
Next: [Next page](https://www.getapp.co.uk/software/2043339/qeval?page=2)

> Etech QEval is a centralized solution ensuring that customers are treated with equal importance and the contact center has consistent and high CSAT.
> 
> Verdict: Rated **4.0/5** by 20 users. Top-rated for **Likelihood to recommend**.

-----

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.0/5** | 20 Reviews |
| Ease of Use | 3.9/5 | Based on overall reviews |
| Customer Support | 4.2/5 | Based on overall reviews |
| Value for Money | 4.0/5 | Based on overall reviews |
| Features | 4.2/5 | Based on overall reviews |
| Recommendation percentage | 70% | (7/10 Likelihood to recommend) |

## About the vendor

- **Company**: Etech Global Services
- **Location**: Nacogdoches, US
- **Founded**: 2003

## Commercial Context

- **Starting Price**: US$100.00
- **Pricing model**: Per User (Free version available) (Free Trial)
- **Target Audience**: 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: United States

## Features

- AI Copilot
- AI/Machine Learning
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Agent Interface
- Alerts/Escalation
- Alerts/Notifications
- Audio Capture
- Automatic Call Distribution
- Automatic Transcription
- CRM
- Call Centre Management
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Call Scripting
- Call Tracking

## Integrations (3 total)

- CallMiner Eureka
- Observe.AI
- Tethr

## Support Options

- 24/7 (Live rep)
- Chat

## Category

- [Speech Analytics Software](https://www.getapp.co.uk/directory/2043/speech-analytics/software)

## Related Categories

- [Speech Analytics Software](https://www.getapp.co.uk/directory/2043/speech-analytics/software)
- [Conversation Intelligence](https://www.getapp.co.uk/directory/3884/conversation-intelligence/software)
- [Contact Center Quality Assurance Software](https://www.getapp.co.uk/directory/3834/contact-center-quality-assurance/software)
- [Call Centre Software](https://www.getapp.co.uk/directory/275/call-center/software)

## Alternatives

1. [CloudTalk](https://www.getapp.co.uk/software/114835/cloudtalk) — 4.4/5 (268 reviews)
2. [CallMiner Eureka](https://www.getapp.co.uk/software/2036991/callminer-eureka) — 4.6/5 (5 reviews)
3. [Calabrio ONE](https://www.getapp.co.uk/software/2073149/calabrio-one-suite) — 4.5/5 (263 reviews)
4. [CXone Mpower](https://www.getapp.co.uk/software/8391/incontact-call-center-software) — 4.2/5 (581 reviews)
5. [OnviSource OmVista](https://www.getapp.co.uk/software/2076102/omvista) — 4.6/5 (5 reviews)

## Reviews

### "Quality Assurance Tool" — 4.0/5

> **Ken** | *29 June 2021* | Telecommunications | Recommendation rating: 8.0/10
> 
> **Pros**: I like the ability to control the speed of playback, to identify with visual markers identified with subject heading for the content of individual parts of the conversation, and the visual bar graphs indicating volume of the conversations to know when it's silent and when it's not.
> 
> **Cons**: I don't like that the agent comment space is limited in number of characters, this limits their ability to dispute and state their case sufficiently.
> 
> To identify areas of improvement, offer alternatives to call handling/system navigation, and to highlight what was done well.

-----

### "Product review" — 4.0/5

> **Shawn** | *17 June 2021* | Education Management | Recommendation rating: 8.0/10
> 
> **Pros**: Easy to use, good reporting, data is clear
> 
> **Cons**: Would like for it to have some more reporting and affordable AI
> 
> My experience has been great,. The team is knowledgable, flexible and easy to work with.

-----

### "My Experience with AI Qeval" — 1.0/5

> **Reginald** | *17 June 2021* | Outsourcing/Offshoring | Recommendation rating: 1.0/10
> 
> **Pros**: Call recording for future use.  It can keep a record of a past call for future use.
> 
> **Cons**: Everything about it except call recording.  Especially reporting, it is the worst I have seen.  Extracting the report to excel should be modified as a table and not as linked worksheets.
> 
> The worst QA platform in the industry and I have been in the BPO industry for 9years.

-----

### "PremierOne Front Office Support - QEval" — 5.0/5

> **Don** | *17 June 2021* | Public Safety | Recommendation rating: 8.0/10
> 
> **Pros**: I could easily see where agents needed to be coached.  I could provide them a guide with target key words and let them track their progress.
> 
> **Cons**: Mistranscribed calls.  This did create some angst when agents knew they had hit markers but were marked down for it.

-----

### "Qevals" — 5.0/5

> **Rory** | *18 June 2021* | Farming | Recommendation rating: 5.0/10
> 
> **Pros**: I use it to monitor my agents every day and it is super easy to maneuver and it helps my agents understand their calls as well.
> 
> **Cons**: Everything is GREAT. I don't think anything needs to be changed
> 
> I love it and it has improved the work ethic of my agents.

-----

Page: 1 / 2\
Next: [Next page](https://www.getapp.co.uk/software/2043339/qeval?page=2)

## Links

- [View on GetApp](https://www.getapp.co.uk/software/2043339/qeval)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/all-software/a/qeval/> |
| en-AE | <https://www.getapp.ae/software/2043339/qeval> |
| en-AU | <https://www.getapp.com.au/software/2043339/qeval> |
| en-CA | <https://www.getapp.ca/software/2043339/qeval> |
| en-GB | <https://www.getapp.co.uk/software/2043339/qeval> |
| en-IE | <https://www.getapp.ie/software/2043339/qeval> |
| en-NZ | <https://www.getapp.co.nz/software/2043339/qeval> |
| en-SG | <https://www.getapp.sg/software/2043339/qeval> |
| en-ZA | <https://www.getapp.za.com/software/2043339/qeval> |

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"GetApp UK","address":{"@type":"PostalAddress","addressLocality":"Egham","addressRegion":"ENG","postalCode":"TW20 9AH","streetAddress":"Tamesis, The Glanty, Staines-upon-Thames Egham TW20 9AH United Kingdom"},"description":"Review, Compare, and Evaluate small business software. GetApp UK has software offers, SaaS and Cloud Apps, independent evaluations, and reviews.","email":"info@getapp.co.uk","url":"https://www.getapp.co.uk/","logo":"https://dm-localsites-assets-prod.imgix.net/images/getapp/getapp-logo-light-mode-5f7ee07199c9b3b045bc654a55a2b9fa.svg","@type":"Organization","@id":"https://www.getapp.co.uk/#organization","parentOrganization":"Gartner, Inc.","sameAs":["https://twitter.com/GetApp","https://www.linkedin.com/company/getapp-com-a-gartner-company"]},{"name":"QEval","description":"Etech’s QEval is an intelligent, customizable contact center quality monitoring solution and agent performance management tool. QEval provides a suite of real-time reports and training notifications to our users allowing them to have greater insight and visibility into their program that goes beyond the antiquated days of simply “checking a box.” QEval serves as your comprehensive solution to achieve a consistent and effortless customer experience for your customers.\n\nSeamlessly integrate Etech’s QEval with any speech &amp; text analytics platform, CRM, call recording system, or dialing platforms and\nget access to real-time monitoring, advanced reports &amp; analytics, and near-instant alerts to team members.","url":"https://www.getapp.co.uk/software/2043339/qeval","@type":"SoftwareApplication","@id":"https://www.getapp.co.uk/software/2043339/qeval#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.co.uk/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.0,"bestRating":5,"ratingCount":20},"offers":{"price":"100","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Speech Analytics Software","position":2,"item":"/directory/2043/speech-analytics/software","@type":"ListItem"},{"name":"QEval","position":3,"item":"/software/2043339/qeval","@type":"ListItem"}],"@id":"https://www.getapp.co.uk/software/2043339/qeval#breadcrumblist"}]}
</script>