About OpenTable

OpenTable is a restaurant management platform that offers online reservations, takeout ordering, marketing tools, guest loyalty rewards, and more. It is suitable for restaurants of all sizes as well as bars, wineries, hotels, and other businesses. With a comprehensive set of tools, OpenTable can help businesses fill seats, manage daily operations, and increase revenue opportunities. The platform can integrate with existing systems including POS, marketing, content management, and other third-party solutions.

Based on unique needs, OpenTable allows businesses to customize guest experiences such as happy hours, tasting menus, or special events. It can be used to manage floor plans, guest preferences, dietary restrictions, and other details. Additionally, for guest experiences at home, restaurants can use OpenTable to manage online and in-app takeout orders. The platform includes tools to manage VIP guest information, employee shift settings, custom takeout menus, and more. Restaurants can choose to pause online orders during busy times, as needed.

Pricing starting from:

N/A

  • Free Version
  • Free Trial
  • Subscription

Top 5 alternatives to OpenTable

Devices

Business size

S M L

Markets

United States

Supported Languages

English

Pricing starting from:

N/A

  • Free Version
  • Free Trial
  • Subscription

Top 5 alternatives to OpenTable

Images

OpenTable Software - OpenTable - experiences
OpenTable Software - OpenTable - custom pricing
OpenTable Software - OpenTable - takeout orders
OpenTable Software - OpenTable - online reservations
OpenTable Software - OpenTable - custom dining room
OpenTable Software - OpenTable - front of house operations
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OpenTable Software - OpenTable - experiences OpenTable Software - OpenTable - custom pricing OpenTable Software - OpenTable - takeout orders OpenTable Software - OpenTable - online reservations OpenTable Software - OpenTable - custom dining room OpenTable Software - OpenTable - front of house operations

Features

Total features of OpenTable: 37

  • API
  • Activities Booking
  • Barcode / Ticket Scanning
  • Booking Management
  • Booking Notes
  • CRM
  • Credit Card Processing
  • Customer Database
  • Customer History
  • Customer Support
  • Customisable Reports
  • Electronic Payments
  • Employee Management
  • Forecasting
  • Group Reservations
  • Inventory Management
  • Kitchen / Menu Management
  • Loyalty Program
  • Mobile Access
  • Online Booking
  • Online Ordering
  • Order Entry
  • Order Management
  • Order Tracking
  • Point of Sale (POS)
  • Promotions Management
  • Rate Management
  • Real Time Analytics
  • Real Time Data
  • Reporting/Analytics
  • Reservations Management
  • Sales Trend Analysis
  • Social Promotion
  • Table Management
  • Third Party Integrations
  • Wait List Management
  • Website Integration

Alternatives

SevenRooms

4.5
#1 Alternative to OpenTable
SevenRooms is a web-based direct reservations, guest experience, marketing automation, and operations management...

Resy OS

4.5
#2 Alternative to OpenTable
ResyOS is a cloud-based restaurant management system that enables businesses in the hospitality industry to manage...

Deputy

4.7
#3 Alternative to OpenTable
Deputy is an all-in-one employee scheduling, time & attendance, tasking & communication platform, with mobile apps...

Agilysys Stay

4.3
#4 Alternative to OpenTable
Agilysys Stay is a cloud-based property management software that helps businesses in the hospitality industry manage...

Reviews

Overall rating

4.7 /5
(800)
Value for Money
4.6/5
Features
4.6/5
Ease of Use
4.7/5
Customer Support
4.5/5

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Showing 5 reviews of 800
Paulina S. Paulina S.
Overall rating
  • Industry: Food & Beverages
  • Company size: 11-50 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Quick reservation with no need to call

Reviewed on 25/05/2020

Easy and convenient. Painless way to make a quick restaurant reservations without being put on...

Easy and convenient. Painless way to make a quick restaurant reservations without being put on hold or talking to a person. Can view manu and everything there is to know about restaurant I'm looking at online.

Pros

I have been using open table on both sides. I use it to make my personal restaurant reservations and I use it at the restaurant I work for as a server.
I love that when I view restaurants and want to make a reservation about 70% of total restaurants have open table. Its quick and painless way to make a reservation without being put on hold by a hostess..sometimes for very very long time. It give you chose of time and you can read all about the place you looking at. It shows you :hours, Entertainment, menu, you see photos that costumers posted, you see map of location, even who the chef is. Making reservation takes less then 10 seconds!!!! Fast and confident. As a worker it's very easy to operate system. Brainless I would say. I like that I can make notes for each reservation. Such a sever request or allergy.

Cons

For my personal use I never had an issue. As me working with open table every here and then reservations are not showing on my side as hostess/server. I had few angry guest. Will never know if that was a costumer fult or open table system fult for not processing reservation.

Mark W. Mark W.
Overall rating
  • Industry: Restaurants
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 4.0 /10

Halfway there, but needs help

Reviewed on 31/03/2021

Table reservation management is the basic goal, and attracting new patrons is also right up there....

Table reservation management is the basic goal, and attracting new patrons is also right up there. On the latter, OT is only fair. They used to be better about bringing in new people, but seem to have changed their algorithm. But it's not as bad as the money grubbers at Yelp who go out of their way to prevent people from seeing your restaurant name unless you pay them absurd amounts.

Pros

OT is a reasonably priced reservation system that is reliable and straightforward to use. It offers more extensive services for a large operation, but in its minimal form is easy for a small (35-45 seat) restaurant to use without dedicating a person to managing it.

Cons

The mobile app could be great, but isn't. There are three ways to interact: PC Web, Mobile Web, and Mobile App (Android in my case). They all have slightly different functionality, for no good reason.
- Example 1: The mobile app lets you see previous times a patron came in; mobile Web and PC Web only tell you the number, not the dates. But the mobile app doesn't give you control over scheduling and such. So you find yourself flipping among multiple devices to get your job done.
- Example 2: Mobile Web and mobile app require constant re-login. PC does not.
- Example 3: PC works reliably to see reservations, but after a period of inactivity, stops allowing interaction (such as setting a guest to "Seated"). A browser refresh is required.
Exasperating!

Adam A. Adam A.
Overall rating
  • Industry: Food & Beverages
  • Company size: 51-200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 9.0 /10

Reservations Done Right

Reviewed on 22/11/2021

Overall I love OpenTable, even though I know a lot of people are switching to Resy.

Overall I love OpenTable, even though I know a lot of people are switching to Resy.

Pros

The thing I like most about OpenTable is the automatic input that reservations placed online have. Once I get a reservation I accept and that is it! It also allows for other options like the occasion or allergies. It is also a multi-platform software so I can use it on a desktop or a mobile device.

Cons

The thing I like least is I wish it suggested alternative restaurants in the area that are similar in case I cannot book a certain place. That would allow me to still use the app but have a better choice for the occasion.

Grayson T. Grayson T.
Overall rating
  • Industry: Restaurants
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 2.0 /10

Not worth it unless you are a major chain with 300 seats

Reviewed on 25/07/2018

Not enough to list. Exposure, but it's limited for smaller companies.

Not enough to list. Exposure, but it's limited for smaller companies.

Pros

It allows you to assign tables in the restaurant as they come in and shoes a fairly good job of tracking several metrics like turn time, server cover counts, etc. It also has ways to advertise and draw in customers who may not know about you.

Cons

It's impossible to compete. With the difficulty in finding a restaurant as a customer it translates to moe exposure for larger chain restaurants with budgets to throw at open table. Also, it's pricey. The cost per guest that books is unreasonable and you still have to pay more to advertise. It's just not worth it in my opinion. That are cheaper methods available that focus on phone number advertising as opposed to email (because who opens email nowadays). There are text message options with open table but they are buried and not effective.

Daniel R. Daniel R.
Overall rating
  • Industry: Hospitality
  • Company size: Self Employed
  • Used Monthly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

The must use app for making restaurant reservations

Reviewed on 19/08/2021

I love using this app! Booking a reservations takes about 30 seconds total. They follow-up with a...

I love using this app! Booking a reservations takes about 30 seconds total. They follow-up with a confirmation email, as well as emails after your dine, offering the ability to rate the experience for the benefit of the restaurant and other users, and they promptly credit you the points you've earned. The app also lets you input any special occasions you'd like to notate, which is really handy for birthdays, anniversaries, etc.

Pros

The OpenTable app rewards you for making reservations - something you would likely do anyway! Not only that, but it makes the reservation process that much easier. You simply look up the restaurant, instantly see what days/times are available, and in a few clicks, you have your reservation. As soon as your reservation is completed, you earn points for dining. Once your point balance gets high enough (which doesn't take that long if you dine often), you can exchange those points for dining credits, or use them for discounts on hotels, or on flights booked through Kayak! You can supercharge your point earnings by selecting restaurants that have need dates/times that they would like to fill, often earning you 10x the points you would normally earn on a regular reservation.

Cons

The only negative is that not every restaurant is on it. It does have a dominant presence in the industry, so while you may not always find a cafe or coffee shop, a reputable restaurant is usually on the platform.

Showing 5 reviews of 800 Read all reviews

OpenTable FAQs

Below are some frequently asked questions for OpenTable.

OpenTable offers the following pricing plans:

  • Starting from:
  • Pricing model: Subscription
  • Free Trial: Not Available

Basic Plan (includes reservations, custom profile and listing, guest database & tags & notes, marketing tools, reviews management & analysis, experiences, post-dining surveys, and takeout ordering): $29/month + $1.50 per network cover + $0.25/cover or $49 flat fee for reservations on business website + 2% service fee for takeout and experiences. Core Plan (all Basic features + table management, waitlist, availability controls, inventory, and POS integration): $249/month + $1 per network cover + free reservations on business website + 2% service fee for takeout and experiences. Pro Plan (all Basic & Core features + automated email campaigns, guest preferences, guest profiles, and staff scorecards): $449/month + $1 per network cover + free reservations on business website + 2% service fee for takeout and experiences. All plans include access to boost campaigns, Bonus Points, reporting and mobile apps, integrations, and guest booking management tools.

OpenTable has the following typical customers:

Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001+

OpenTable supports the following languages:

English

OpenTable supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

OpenTable integrates with the following applications:

H&L POS, Lavu POS, POSitouch, Squirrel POS, Upserve, Yelp for Restaurants

OpenTable offers the following support options:

Knowledge Base, Phone Support, Chat

Related categories

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