Pilot
About Pilot
Pilot: One team for all your accounting needs.
Pilot is the largest startup and small business focused accounting firm in the US. Our team of 250+ US-based accountants, fractional CFOs, and tax specialists are dedicated to building a strong finance foundation for your business.
Images
Not sure about Pilot?
Compare with a popular alternative
Starting Price
Pricing Options
Features
Integrations
Ease of Use
Value for Money
Customer Service
Alternatives
Semper
Xero
NetSuite
Bench
Reviews
Already have Pilot?
Software buyers need your help! Product reviews help the rest of us make great decisions.
- Industry: Medical Devices
- Company size: 2–10 Employees
- Used Monthly for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Accounting for a SBIR / Med Device Company
Reviewed on 06/05/2024
Pilot is very professional and responsive.
Pilot is very professional and responsive.
Pros
Pilot had a very knowledgable sales team, [sensitive content hidden] is responsive, and their system is well built around Quickbooks, making your reports and books standard and portable. Question portal is great and captures what small startups need.
Cons
Want more insight into what expenses are flowing into what categories from the portal itself, rather than having to rummage around Quickbooks.
- Industry: Hospitality
- Company size: 11–50 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Life made easy with pilot
Reviewed on 22/06/2022
We mainly work with the system in food and beverage department to track income versus expense....
We mainly work with the system in food and beverage department to track income versus expense. Stock is accurately tallied, expenses, sales all are deducted in one go giving us a solid plan on what to do next in terms of the company Goals.
Pros
The income and expenses comparison is the most impactful as it determines the benchmark for the next marketing target. We have as well managed to integrate it with semper reservations for easy flow of revenue.
Cons
Everything seems to be working well with pilot.
- Industry: Human Resources
- Company size: 2–10 Employees
- Used Monthly for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great, flexible bookkeeping service for small businesses or startups
Reviewed on 31/10/2024
It's been a great experience, from them doing our "back books" from 8 or 9 months, and then ongoing...
It's been a great experience, from them doing our "back books" from 8 or 9 months, and then ongoing monthly books. The portal is so useful and easy to navigate, and I always appreciate when they reach out with questions or clarifications. I think Pilot is a great service for small businesses or startups.
Pros
I love the hands-on service, but also that they only get in touch when they need to.
Cons
We had some team change-ups, but we have now settled in well.
- Industry: Telecommunications
- Company size: 11–50 Employees
- Used Monthly for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 3.0 /10
Nearly great
Reviewed on 26/04/2022
Pros
The book keepers are Pilot are quite good (even though it's "AI" much of the real work still needs people). They are generally fast to respond and correct errors. The interface is email + relatively simple webUI that makes managing exceptions pretty easy, books are generally delivered on time.
Cons
Customer support outside of book keeping is terrible. I tried to get pilot to also handle the company tax return, after 6 weeks of unresponsive email and repeatedly being sent questionnaires asking the same information, I gave up and used a regular accountant that was cheaper, faster, and more responsive.
Pilot charges a premium, but offers far below average customer support for tax filing.
- Industry: Real Estate
- Company size: 2–10 Employees
- Used Monthly for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great platform for early stage companies - highly recommend
Reviewed on 20/08/2024
Pilot has been a terrific partner from start to finish. The onboarding and bookkeeping experience...
Pilot has been a terrific partner from start to finish. The onboarding and bookkeeping experience have so far delivered above expectations, I'm loving their online portal, which is easy to navigate and presents our financials in a useful way - far better than pulling reports directly within QuickBooks.
Pros
The consultative sales process made me confident in choosing Pilot for our accounting & tax needs, the onboarding process was smooth, and their online portal is eye pleasing, easy to use, and makes collaborating with our dedicated bookkeeper seamless.
Cons
So far, I don't see any negatives in the platform. Pricing is transparent but scales with company size and transaction volume, so I'm interested to see where we land as we grow, but for now it's a great value for the services we receive.
Alternatives Considered
BenchReasons for Switching to Pilot
Consultative sales experience, pricing, attractiveness of online platform.Pilot FAQs
Below are some frequently asked questions for Pilot.Q. What type of pricing plans does Pilot offer?
Pilot offers the following pricing plans:
- Starting from: US$349.00/month
- Pricing model: Subscription
- Free Trial: Not Available
Pilot Starter: $349/mo billed annually Core: $499/mo billed annually Plus: Contact Pilot for pricing details. Pilot CFO Services Basic: $1750/mo billed annually Essential: $3150/mo billed annually Custom: $5250+/mo billed annually Pilot Tax Essentials: Starts at $2450/yr Standard: Starts at $5400/yr* *with a discount for 2023 taxes only, to $4,950
Q. Who are the typical users of Pilot?
Pilot has the following typical customers:
Self Employed, 2–10, 11–50, 51–200
Q. What languages does Pilot support?
Pilot supports the following languages:
English
Q. Does Pilot support mobile devices?
Pilot supports the following devices:
Q. What other apps does Pilot integrate with?
We do not have any information about what integrations Pilot has
Q. What level of support does Pilot offer?
Pilot offers the following support options:
Email/Help Desk, Knowledge Base, Chat
Related categories
See all software categories found for Pilot.
