About Sprout Social

Sprout Social is your new home for social media management, with all the tools you need in one powerful package. Sprout Social emphasizes the four components of social media effectiveness; Monitoring, Engagement, Measurement and Growth.

Engagement - The new Engagement Report provides insight on team interactions (Premium Plan only). Expose trends in social engagement by day & time and see how you stack up against profiles with similar message volume.

Publishing - Drafts feature in Sprout helps you capture your thoughts for future social publishing.

Sprout's shared Team Content Calendar gives you a comprehensive view of scheduled messages across your entire team

Monitoring- Sprout's Smart Inbox is the ultimate social media monitoring feature; it combines every message, alert and action from all your profiles into a single, filterable stream.

Analytics - Sprout combines profile-level, group and roll-up analytics reports to get a high or low level look at performance. You can report on your social profiles in the way that makes sense to your business.

Collaboration - Route messages to appropriate departments and see who is available to respond on the spot. Never duplicate efforts when responding to a customer with our real-time collaboration features.

CRM - Sprout gives you immediate access to conversation history every time you hit reply, so you can respond quickly and personally. History is accessible throughout the app—click on an avatar to see all past interactions.

HelpDesk - Turn social media conversations into customer service tickets and easily capture your customers' queries with just one click. Let your customer use the social channel they prefer, while your support efforts can stay in your existing help desk platform.

Mobile - Schedule and publish messages, view and manage your feeds, perform keyword searches, view contact history, check sent message stats and more—anytime, anywhere.

Pricing starting from:

N/A

  • Free Version
  • Free Trial
  • Subscription

Top 5 alternatives to Sprout Social

Key benefits of Sprout Social

- Publish & schedule updates across social channels with a single click
- Monitor your brand & competition across social channels and the web
- Connect with highly targeted customers through our Discovery tools
- Measure success with robust reporting and analytics
- Collaborate with our team, tasks and permissions tools
- Monitor Check-Ins and Visitor Loyalty
- Manage it all on the go with Sprout Social For Mobile
- Create custom branded reports on your social media efforts in just a few clicks.

- Capture and measure data right in your browser, or export to PDF format for sharing. There is a robust set of analytics for Twitter, Google Analytics and Facebook Fan Pages.

- Sprout Social's contact manager also keeps track of all of your communication history, user profile information, notes, reminders and more.

- Make content creation a team effort with Sprout's collaborative publishing calendar.

- Access to Sprout's ViralPost® Send Time Optimization technology.

- Post from desktop, iOS (including iPhone and iPad), Android and Browser Extension.

Devices

Business size

S M L

Markets

Austria, Australia, Brazil, Canada, Switzerland, China, Germany, Denmark, Finland, France, United Kingdom, Ireland, India, Italy, Malta, Norway, New Zealand, Portugal, Sweden, United States

Supported Languages

Brazilian Portuguese, English, French, Italian, Spanish

Pricing starting from:

N/A

  • Free Version
  • Free Trial
  • Subscription

Top 5 alternatives to Sprout Social

Images

Sprout Social Software - social media analytics
Sprout Social Software - social media small business
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Sprout Social Software - social media analytics
Sprout Social Software - social media small business
Sprout Social Software - Sprout Social topics mentioned
Sprout Social Software - Sprout Social hashtags
Sprout Social Software - Sprout Social visual analytics
Sprout Social Software - Sprout Social trends
Sprout Social Software - Sprout Social reply to messages
Sprout Social Software - Sprout Social pin

Features

Total features of Sprout Social: 85

  • API
  • Activity Dashboard
  • Activity Tracking
  • Ad hoc Reporting
  • Alerts/Notifications
  • Assignment Management
  • Audience Targeting
  • Automated Publishing
  • Automated Scheduling
  • Brand Tracking
  • Calendar Management
  • Campaign Analytics
  • Campaign Management
  • Campaign Tracking
  • Categorisation/Grouping
  • Charting
  • Collaboration Tools
  • Communication Management
  • Competitive Analysis
  • Competitor Monitoring
  • Configurable Alerts
  • Contact Management
  • Content Library
  • Content Management
  • Conversion Rate Optimisation
  • Conversion Tracking
  • Customer Engagement
  • Customer Experience Management
  • Customer Segmentation
  • Customer Social Profiles
  • Customer Support
  • Customisable Branding
  • Customisable Reports
  • Dashboard
  • Data Security
  • Data Visualisation
  • Editorial Calendar
  • Engagement Tracking
  • Feedback Management
  • Group Management
  • Image Editing
  • Image Library
  • Influencer Tracking
  • Keyword Filtering
  • Keyword Tracking
  • Media Library
  • Monitoring
  • Multi-Account Management
  • Multi-Channel Attribution
  • Multi-Channel Campaigns
  • Multi-Channel Data Collection
  • Multi-Channel Management
  • Multi-Channel Marketing
  • Negative Feedback Management
  • Performance Metrics
  • Post Scheduling
  • Publish Scheduling
  • Real Time Analytics
  • Real Time Editing
  • Real Time Monitoring
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Updates
  • Reporting & Statistics
  • Reporting/Analytics
  • Response Management
  • Review Monitoring
  • Search/Filter
  • Sentiment Analysis
  • Social Advertising
  • Social Listening
  • Social Media Integration
  • Social Media Monitoring
  • Social Performance Management
  • Social Promotion
  • Tagging
  • Task Management
  • Task Planning
  • Task Progress Tracking
  • Third Party Integrations
  • Trend Analysis
  • User Profiles
  • Visual Analytics
  • Web Tracking
  • Workflow Management

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Reviews

Overall rating

4.4 /5
(487)
Value for Money
4.0/5
Features
4.2/5
Ease of Use
4.4/5
Customer Support
4.3/5

Already have Sprout Social?

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Showing 5 reviews of 487
Andrei P.
Overall rating
  • Industry: Education Management
  • Company size: 10,000+ Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Sprout Social is a great all around social media manager.

Reviewed on 07/06/2022

Sprout Social is a great all around social media management software. It can be expensive, but if...

Sprout Social is a great all around social media management software. It can be expensive, but if you don't know what you are exactly looking for to help you manage your social media, I can say Sprout Social is the best option since you can have a bit of everything.

Pros

Sprout Social has enought features to cover all areas on social media management.

Cons

Sprout Social can be very expensive and the per user pricing doesn't help.

Melody P.
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 2-10 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Sprout Social is a marketing agency's best friend.

Reviewed on 05/05/2022

Very positive one, I'd happily return to using this software if my team were to suggest changing...

Very positive one, I'd happily return to using this software if my team were to suggest changing back to it.

Pros

The best thing about this software is the number of features it offers to facilitate post scheduling without it feeling overwhelming.

Cons

The worst part about this software would probably only be the price. While it makes sense to pay for what you get, it was just barely out of our budget at the time.

Alternatives Considered

SocialPilot, Buffer, Loomly and Later

Reasons for Switching to Sprout Social

The features it offered as well as the helpful customer support.
Jonathan K.
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 2-10 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Sham

Reviewed on 25/05/2022

This business is a sham. They billed the card on file twice for various months and refused to give...

This business is a sham. They billed the card on file twice for various months and refused to give an explanation. Also, all of its feature are now basically available for free through meta admin panel.

Pros

Its features in 2017. Back then it had innovative features, but not today. They are available for free.

Cons

Functionality. It is not worth the money.

Verified Reviewer
Overall rating
  • Industry: Retail
  • Company size: 1,001-5,000 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 9.0 /10

Best social media tool for content

Reviewed on 10/05/2022

Great!

Great!

Pros

It is focused on getting the content out and scheduling it. It is also geared towards answering questions from clients.

Cons

It could do a better work on the analitical side

Alternatives Considered

Hootsuite
Danielle H.
Overall rating
  • Industry: Marketing & Advertising
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Effortless pre-publishing and superb social media analytics

Reviewed on 06/05/2022

Since subscribing to Sprout in the past 3-4 years, I have been able to grow my business due to the...

Since subscribing to Sprout in the past 3-4 years, I have been able to grow my business due to the ease of reporting to clients. A big thank you from me as a small business owner.

Pros

I am not a data person so need to see analytics in an easy to read and understand format. Sprout does this superbly in a a visual way.

Cons

None to be honest. I am happy with the functionality of the software and what it does for my small business.

Showing 5 reviews of 487 Read all reviews

Sprout Social FAQs

Below are some frequently asked questions for Sprout Social.

Sprout Social offers the following pricing plans:

  • Starting from:
  • Pricing model: Subscription
  • Free Trial: Available

It is available across three pricing plans, outlined below: Standard: $89 per user/month (billed annually) or $99 month-to-month Professional: $149 per user/month (billed annually) or $169 month-to-month Advanced: $249 per user/month (billed annually) or $279 month-to-month

Sprout Social has the following typical customers:

Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001-5,000

Sprout Social supports the following languages:

Brazilian Portuguese, English, French, Italian, Spanish

Sprout Social supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

Sprout Social integrates with the following applications:

Facebook for Business, Feedly, Glassdoor, Google Analytics 360, Google My Business Review Manager, HubSpot CRM, Instagram, LinkedIn for Business, Shopify, Twitter, UserVoice, Zendesk

Sprout Social offers the following support options:

Email/Help Desk, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

Related categories

See all software categories found for Sprout Social.