Salesforce for Retail
About Salesforce for Retail
Salesforce Retail CRM is a cloud-based retail management system that helps eCommerce businesses analyze shoppers’ needs and facilitate smart targeting to drive brand awareness. Marketers can utilize AI-powered bots to communicate with buyers in real-time and improve customer engagement levels.
The platform enables administrators to conduct marketing campaigns and analyze performance reports to share personalized promotional offers with customers. Salesforce Retail CRM lets individuals utilize omnichannel order management capabilities to streamline selling and purchasing operations on a unified interface. Technicians can also interact with clients via various communication channels including SMS, social networking sites, mobile applications, and live chat.
Salesforce Retail CRM lets businesses view holiday calendars and analyze trends to forecast shopping behavior and pre-plan discounts. Managers can also track clients’ browsing activities and order history to personalize the shopping experience via push notifications and emails.
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Reviews
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- Industry: Food Production
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Sales for Profit go for Salesforce Retail CRM
Reviewed on 23/11/2021
Pros
Selling support tools, analysis and report feedback tools with live feedback or current activities of the company
Cons
Integration with other apps is a learning phase which can be understood over time, because applications evolve to different updates, therefore there's need for webinar support for q Changing technological environment and support the clients of Salesforce CRM
- Industry: Retail
- Company size: 10,000+ Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
How Salesforce retail CRM is better than its competitors
Reviewed on 13/07/2022
Overall experience is mixed up as on the one side being it's pros is visionary and durable at the...
Overall experience is mixed up as on the one side being it's pros is visionary and durable at the same time it is costly , complex and provide poor customer support.
Pros
Salesforce retail CRM has been marked as World's No.1 CRM and it stood up with the title it has. I'm quite impressed with its policy of long term vision and executing the same. Alongside better strategic acquisitions that none other CRM softwares are providing for long term.
Cons
Being a premium CRM software it is very expensive in a long term along with that the configuration and setups are often complex as well as time consuming lastly we as a team has suffered with poor customer support.
- Industry: Marketing & Advertising
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Engage customers and earn loyalty
Reviewed on 04/07/2022
Pros
You can leverage your business insights to win new customers and build lifetime loyalty by accessing and optimizing their data and customizing messaging and creative.
Cons
The integrations are sometimes complex which makes it not an ideal solution for small projects, for this reason and for the economic one.
Alternatives Considered
NetSuite- Industry: Computer & Network Security
- Company size: 10,000+ Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Salesforce and it's benefits
Reviewed on 22/08/2022
My overall experience is superb as it is easy to use and beginner friendly
My overall experience is superb as it is easy to use and beginner friendly
Pros
Dashboards, Display Ad management and recommendations
Cons
Email marketing as I have not explored it much
- Industry: Financial Services
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Essential tool in your Tech Stack
Reviewed on 24/05/2022
Overall I've learned that this is an essential tool in our tech stack. Without it our sales...
Overall I've learned that this is an essential tool in our tech stack. Without it our sales organization would not be able to operate. We are excited to continue using this tool.
Pros
What our sales team likes the most about Salesforce Retail CRM is their 24/7 customer support. We use this tool daily. Without this tool, our organization would not be able to function. It is essential in our tech stack and we greatly appreciate all the support we receive from their team when we have issues. Issues are rare.
Cons
I understand that this tool can be expensive. It is probably not the best for smaller organizations.
Salesforce for Retail FAQs
Below are some frequently asked questions for Salesforce for Retail.Q. What type of pricing plans does Salesforce for Retail offer?
Salesforce for Retail offers the following pricing plans:
- Starting from: US$25.00/month
- Pricing model: Subscription
- Free Trial: Available
Salesforce Retail CRM is offered across four pricing plans outlined below. Essentials: $25/user/month (billed annually) Professional: $75/user/month (billed annually) Enterprise: $150/user/month (billed annually) Unlimited: $300/user/month (billed annually)
Q. Who are the typical users of Salesforce for Retail?
Salesforce for Retail has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Salesforce for Retail support?
Salesforce for Retail supports the following languages:
Brazilian Portuguese, Chinese, Dutch, English, French, German, Japanese, Korean, Portuguese, Spanish, Swedish, Thai, Traditional Chinese
Q. Does Salesforce for Retail support mobile devices?
Salesforce for Retail supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Salesforce for Retail integrate with?
Salesforce for Retail integrates with the following applications:
Gmail, Microsoft Outlook
Q. What level of support does Salesforce for Retail offer?
Salesforce for Retail offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Chat
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