---
description: Learn how Call Journey can help your business. We provide UK business users the most detailed information on pricing, features, usability, and reviews for Call Journey.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Call Journey Reviews, Prices & Ratings | GetApp UK 2026
---

Breadcrumb: [Home](/) > [Speech Analytics Software](/directory/2043/speech-analytics/software) > [Call Journey](/software/2046743/calljourneyci)

# Call Journey

Canonical: https://www.getapp.co.uk/software/2046743/calljourneyci

> Advanced, continuous customer intelligence derived directly from customer interactions.
> 
> Verdict: Rated **4.0/5** by 2 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Key benefits of Call Journey

• Customer Intelligence Storytelling
- Unlike basic analytics tools, we transform complex datapoints into a compelling story, revealing root causes and actionable recommendations to drive real customer impact.

• Recommendations
Most customer analytics just give you data. We give you direction. Our AI cuts through the noise, uncovering hidden patterns and recommending high-impact customer projects to drive real results

• Customer Friction Score
Our proprietary model analyzes conversations to pinpoint friction, from repeat calls, to difficulties understanding, to self-service struggles. We help you eliminate customer frustration and create more seamless experiences.

•Hybrid PII Redaction
Unlike competitors limited to in-cloud PCI redaction, we secure ALL sensitive data (PCI \& PII) across any deployment model - both cloud and on-premise/in the customer’s environment.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.0/5** | 2 Reviews |
| Ease of Use | 4.5/5 | Based on overall reviews |
| Customer Support | 4.0/5 | Based on overall reviews |
| Value for Money | 4.5/5 | Based on overall reviews |
| Features | 4.5/5 | Based on overall reviews |
| Recommendation percentage | 80% | (8/10 Likelihood to recommend) |

## About the vendor

- **Company**: Call Journey

## Commercial Context

- **Starting Price**: US$70.00
- **Pricing model**: Usage Based
- **Pricing Details**: Contact Call Journey for pricing details.
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English, French, German, Italian, Spanish
- **Available Countries**: Australia, Canada, Germany, Italy, Mexico, New Zealand, United States

## Features

- API
- Activity Dashboard
- Audio Capture
- Automatic Call Distribution
- Automatic Transcription
- CRM
- Call Centre Management
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Call Scripting
- Call Tracking
- Call Transfer
- Campaign Management
- Categorisation/Grouping
- Chat/Messaging
- Communication Management
- Compliance Management
- Computer Telephony Integration

## Integrations (8 total)

- AWS Config
- Dynamics 365
- GENESYS
- Microsoft Azure
- Microsoft Teams
- PowerApps
- SAS Data Quality
- Tableau

## Category

- [Speech Analytics Software](https://www.getapp.co.uk/directory/2043/speech-analytics/software)

## Related Categories

- [Speech Analytics Software](https://www.getapp.co.uk/directory/2043/speech-analytics/software)
- [Customer Experience Software](https://www.getapp.co.uk/directory/601/customer-experience/software)
- [Conversational AI Platforms](https://www.getapp.co.uk/directory/1647/conversational-ai-platform/software)

## Alternatives

1. [LiveAgent](https://www.getapp.co.uk/software/91301/liveagent) — 4.7/5 (1753 reviews)
2. [Zendesk Suite](https://www.getapp.co.uk/software/9448/zendesk) — 4.4/5 (4072 reviews)
3. [Freshdesk](https://www.getapp.co.uk/software/10317/freshdesk) — 4.5/5 (3409 reviews)
4. [Zoho Desk](https://www.getapp.co.uk/software/10036/zoho-desk) — 4.5/5 (2211 reviews)
5. [Calabrio ONE](https://www.getapp.co.uk/software/2073149/calabrio-one-suite) — 4.5/5 (263 reviews)

## Reviews

### "Innovation and Value-add Solution" — 4.0/5

> **Sunila** | *8 June 2021* | Hospital & Health Care | Recommendation rating: 7.0/10
> 
> **Pros**: Voice to text feature and transparency of building speech analytic Models. Natural Language Processing is a discipline in itself and Call Journey makes it easy to understand, design and build the models. CallJourney support services and resources has done an amazing job understanding agency mission, programs, services and outcomes to assist in building the models.
> 
> **Cons**: Reporting functions are not flexible and couldnt provide monthly views of the data.

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### "Definitely Recommend\!" — 4.0/5

> **Rui** | *17 February 2023* | Marketing & Advertising | Recommendation rating: 8.0/10
> 
> **Pros**: Surprised with how well it works, and how unaffected the user experience seems to be after implementation. Easy to use, and low maintenance. Great\!
> 
> **Cons**: Integration with other tools could be better, specially when compared to some competitors, but it's something the company is working on. Voice Biometrics I haven't experience with yet, but seems a dangerous area.

## Links

- [View on GetApp](https://www.getapp.co.uk/software/2046743/calljourneyci)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/emerging-technology-software/a/calljourneyci/> |
| en-AE | <https://www.getapp.ae/software/2046743/calljourneyci> |
| en-AU | <https://www.getapp.com.au/software/2046743/calljourneyci> |
| en-CA | <https://www.getapp.ca/software/2046743/calljourneyci> |
| en-GB | <https://www.getapp.co.uk/software/2046743/calljourneyci> |
| en-IE | <https://www.getapp.ie/software/2046743/calljourneyci> |
| en-NZ | <https://www.getapp.co.nz/software/2046743/calljourneyci> |
| en-SG | <https://www.getapp.sg/software/2046743/calljourneyci> |
| en-ZA | <https://www.getapp.za.com/software/2046743/calljourneyci> |
| fr | <https://www.getapp.fr/software/2046743/calljourneyci> |
| fr-BE | <https://fr.getapp.be/software/2046743/calljourneyci> |
| fr-CA | <https://fr.getapp.ca/software/2046743/calljourneyci> |

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