ServicePilot

Continuous measurement of IT performance and security

About ServicePilot

ServicePilot is a high-performance monitoring software solution providing full-stack observability via metrics, traces, and logs. Businesses can collect data from IT infrastructure, networks, applications, and security services to streamline issue resolution.

Pricing starting from:

US$435.00/month

  • Free Version
  • Free Trial
  • Subscription

Top 5 alternatives to ServicePilot

Devices

Business size

S M L

Markets

Belgium, Canada, Switzerland, Germany, Spain and 4 others, France, United Kingdom, Italy, United States

Supported Languages

English, French, Spanish

Pricing starting from:

US$435.00/month

  • Free Version
  • Free Trial
  • Subscription

Top 5 alternatives to ServicePilot

Images

ServicePilot Software - IT Infrastructure Monitoring and Mapping
ServicePilot Software - Web Application Performance Monitoring
ServicePilot Software - Log Analytics and Security Monitoring
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ServicePilot video
ServicePilot Software - IT Infrastructure Monitoring and Mapping ServicePilot Software - Web Application Performance Monitoring ServicePilot Software - Log Analytics and Security Monitoring

Features

Total features of ServicePilot: 98

  • AI/Machine Learning
  • API
  • Activity Dashboard
  • Ad hoc Analysis
  • Ad hoc Reporting
  • Alerts / Escalation
  • Alerts/Notifications
  • Analytics
  • Anomaly Detection
  • Availability Testing
  • Bandwidth Monitoring
  • Bandwidth Troubleshooting
  • CPU Monitoring
  • Capacity Management
  • Capacity Planning
  • Charting
  • Cloud Backup
  • Collaboration Tools
  • Communications Management
  • Continuous Monitoring
  • Correlation Analysis
  • Customisable Dashboard
  • Customisable Reports
  • Customisable Templates
  • Customization
  • Dashboard
  • Dashboard Creation
  • Data Aggregation
  • Data Analysis Tools
  • Data Import/Export
  • Data Visualisation
  • Diagnostic Tools
  • Drag & Drop
  • Email Alerts
  • Email Monitoring
  • Endpoint Management
  • Event Analysis
  • Event Logs
  • Event Tracking
  • FTP Monitoring
  • Full Transaction Diagnostics
  • Geographic Maps
  • Historical Trend Analysis
  • IT Incident Management
  • IT Monitoring
  • IT Reporting
  • Incident Management
  • Incident Reporting
  • Indexing
  • Internet Usage Monitoring
  • KPI Monitoring
  • Log Analysis
  • Log Collection
  • Log Management
  • Mail Server Monitoring
  • Maintenance Scheduling
  • Monitoring
  • Multi-Language
  • Network Analysis
  • Network Monitoring
  • Network Provisioning
  • Network Resource Management
  • Performance Analysis
  • Performance Management
  • Performance Metrics
  • Performance Monitoring
  • Predictive Analytics
  • Prioritisation
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Alerts
  • Real-time Updates
  • Reporting & Statistics
  • Reporting/Analytics
  • Resource Management
  • Root Cause Analysis
  • Scheduled / Automated Reports
  • Search/Filter
  • Server Logs
  • Server Monitoring
  • Service Level Agreement (SLA) Management
  • Simple Network Management Protocol (SNMP)
  • Summary Reports
  • Threshold Alerts
  • Trace individual transactions
  • Transaction Monitoring
  • Trend Analysis
  • Troubleshooting Reports
  • Uptime Reporting
  • User Activity Monitoring
  • Virtual Machine Monitoring
  • Visitor Tracking
  • Visual Analytics
  • Website Analytics
  • Widgets

Alternatives

Datadog

4.6
#1 Alternative to ServicePilot
Datadog is a monitoring and security platform for Dev, Sec, and Ops teams to unite metrics, traces, and logs in one...

Pulseway

4.7
#2 Alternative to ServicePilot
Built directly for MSPs and internal IT teams, Pulseway delivers a powerful monitoring and management tool that gives...

Splunk Enterprise

4.6
#3 Alternative to ServicePilot
Splunk Enterprise is a cloud-based platform designed to assist businesses with big data management and analysis of...

Sematext Cloud

4.8
#4 Alternative to ServicePilot
Sematext Cloud is an all-in-one observability tool that helps businesses assess and gain key insights into the front...

Reviews

Overall rating

4.5 /5
(6)
Value for Money
4.3/5
Features
4.7/5
Ease of Use
4.5/5
Customer Support
5/5

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Showing 5 reviews of 6
Sylvain L.
Overall rating
  • Industry: Facilities Services
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

great supervision tools

Reviewed on 18/06/2021

Fast and effective

Fast and effective

Pros

Servicepilot is complete in terms of supervision, the advantage is the creation of packages and the ability to monitor all equipment

Cons

The negative points are the use of shortcuts, the inability to modify a packaged view

Frederic E.
Overall rating
  • Industry: Insurance
  • Company size: 5,001-10,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Very Good Product of Supervision

Reviewed on 12/07/2021

le service est très réactif et est capable d'intégrer rapidement de nouveaux équipements au travers...

le service est très réactif et est capable d'intégrer rapidement de nouveaux équipements au travers de packages adaptés

Pros

La simplicité du produit, les nombreux constructeurs disponibles dans les packages, la possibilité de créer ses propres packages

Cons

Les nouvelles versions sont parfois pas totalement testées et la migration est parfois compliquées

Jolivet F.
Overall rating
  • Industry: Insurance
  • Company size: 201-500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Efficient and very professional product

Reviewed on 17/06/2021

For over 10 years, we have used ServicePilot to monitor our entire Wan and Lan network as well as...

For over 10 years, we have used ServicePilot to monitor our entire Wan and Lan network as well as for our IBM mainframe business.

Pros

For ease of installation and customization as well as very good support. ServicePilot allows you to supervise and automate a wide range of products from different brands.

Cons

There is not much to reproach this product, the slightest problems encountered are quickly resolved by the support.

Thierry B.
Overall rating
  • Industry: Information Technology & Services
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Supervision like you need.

Reviewed on 17/06/2021

Support is very important and easy to reach, the team are always available for help!
Tjis is very...

Support is very important and easy to reach, the team are always available for help!
Tjis is very important when we install it few years ago, and support team was near us all days where we need help!

Pros

This software could be defined with your specific configuration it's not a standard we can build exactly what we need

Cons

For real time statistics on check call quality when you system is big for telephony sometime it's slow when you need to active filter

Frederic R.
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 1,001-5,000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Service Pilot

Reviewed on 17/06/2021

Nous sommes très satisfait de la solution et du support Service Pilot qui nous aide avec beaucoup...

Nous sommes très satisfait de la solution et du support Service Pilot qui nous aide avec beaucoup de réactivité et compétences

Pros

La rapidité de mise en oeuvre, les fonctionnalités de la solution et les différents wigdet qui facilitent l'intégration.

Cons

La prise en main de la solution nécessite une période d'apprentissage et d'adaptation.

Showing 5 reviews of 6 Read all reviews

ServicePilot FAQs

Below are some frequently asked questions for ServicePilot.

ServicePilot offers the following pricing plans:

  • Starting from: US$435.00/month
  • Pricing model: Subscription
  • Free Trial: Available

ServicePilot has the following typical customers:

501-1,000, 1,001+

ServicePilot supports the following languages:

English, French, Spanish

ServicePilot supports the following devices:

ServicePilot integrates with the following applications:

Webhook Relay

ServicePilot offers the following support options:

Email/Help Desk, Phone Support

Related categories

See all software categories found for ServicePilot.