---
description: Learn how Ipiphany can help your business. We provide UK business users the most detailed information on pricing, features, usability, and reviews for Ipiphany.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Ipiphany Reviews, Prices & Ratings | GetApp UK 2026
---

Breadcrumb: [Home](/) > [Market Research Software](/directory/889/market-research/software) > [Ipiphany](/software/2048948/ipiphany)

# Ipiphany

Canonical: https://www.getapp.co.uk/software/2048948/ipiphany

> Ipiphany is an AI text analytics platform that turns unstructured customer feedback into themes, root causes, and actions to improve CX, NPS, and retention.
> 
> Verdict: Rated **5.0/5** by 2 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Key benefits of Ipiphany

Streamline Business Operations \& Performance;

Detect and prevent issues that negatively impact customer experience due to operational processes to improve business performance. Streamline inefficiencies within your business model, identify areas causing bottlenecks and restricting department performance by implementing a specialised reporting framework specifically designed around your companies priorities.

Drive Sales \& Revenue;

Drive sales and revenue through undertaking a digital platform analysis. Understand what leads to lower conversion rates in your app or eCommerce platform. Identify improvement opportunities that lead to increased revenue generation.
Gain a holistic understanding of the customer journey so you can streamline the process from acquisition to conversion; measure the results of your efforts and continually iterate improvements.

Monitor Brand Health \& Market Positioning;

Reinforce business direction and strategy by understanding how your competitors' customers interact with their brands. Identify market opportunities and dive into the root cause for changes in brand health metrics.
Create an action plan to combat weaknesses and preemptively identify threats or changes in the market before they impact performance.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **5.0/5** | 2 Reviews |
| Ease of Use | 5.0/5 | Based on overall reviews |
| Customer Support | 5.0/5 | Based on overall reviews |
| Value for Money | 4.0/5 | Based on overall reviews |
| Features | 4.5/5 | Based on overall reviews |
| Recommendation percentage | 100% | (10/10 Likelihood to recommend) |

## About the vendor

- **Company**: Touchpoint Group
- **Founded**: 2001

## Commercial Context

- **Pricing model**: Usage Based (Free Trial)
- **Pricing Details**: Fully customized plans \& packages are tailored to your business.
- **Target Audience**: 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: Australia, Canada, New Zealand, United Kingdom, United States

## Features

- API
- Access Controls/Permissions
- Activity Dashboard
- Ad hoc Analysis
- Ad hoc Query
- Ad hoc Reporting
- Benchmarking
- CRM
- Charting
- Customisable Reports
- Dashboard
- Dashboard Creation
- Data Capture and Transfer
- Data Connectors
- Data Discovery
- Data Extraction
- Data Import/Export
- Data Mapping
- Data Migration
- Data Visualisation

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- Chat

## Category

- [Market Research Software](https://www.getapp.co.uk/directory/889/market-research/software)

## Related Categories

- [Market Research Software](https://www.getapp.co.uk/directory/889/market-research/software)
- [Marketing Analytics Software](https://www.getapp.co.uk/directory/602/marketing-analytics/software)
- [Artificial Intelligence (AI) Software](https://www.getapp.co.uk/directory/1397/artificial-intelligence/software)
- [Qualitative Data Analysis Software](https://www.getapp.co.uk/directory/1487/qualitative-data-analysis/software)
- [Data Analysis Software](https://www.getapp.co.uk/directory/1129/data-analysis/software)

## Alternatives

1. [CleverX](https://www.getapp.co.uk/software/2076953/cleverx) — 4.7/5 (101 reviews)
2. [Similarweb](https://www.getapp.co.uk/software/100382/similarweb-pro) — 4.6/5 (251 reviews)
3. [Tremendous](https://www.getapp.co.uk/software/2047288/tremendous-rewards) — 4.8/5 (456 reviews)
4. [Make Opinion](https://www.getapp.co.uk/software/2066581/make-opinion) — 4.8/5 (65 reviews)
5. [Semrush](https://www.getapp.co.uk/software/91634/semrush) — 4.6/5 (2316 reviews)

## Reviews

### "Great experience with Ipiphanny" — 5.0/5

> **Sriram** | *21 August 2025* | Market Research | Recommendation rating: 10.0/10
> 
> **Pros**: Ipiphanny has transformed the way we work.
 
Faster turnaround – The time we spend creating the codes for the verbatims has reduced from 5 days to just a few hours, after an initial 2-hour setup.
 
Deeper analysis – Our analysis capability has grown tenfold. The team now spends more time drawing meaningful insights and supporting hypotheses, rather than merely sharing a few customer connections.
 
Remarkable versatility – Its adaptability across sectors makes it an invaluable tool in diverse contexts.
 
Thanks to \[sensitive content hidden\] , we are now able to do much more with customer voices, turning feedback into actionable strategies faster and with greater impact.
> 
> **Cons**: The pricing needs to be relooked at for the subcontinent market. It becomes a challenge for clients to test it out and look at the value it generates

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### "Excellent solution" — 5.0/5

> **Rob** | *22 July 2021* | Outsourcing/Offshoring | Recommendation rating: 10.0/10
> 
> **Pros**: The Ipiphany tool achieves a level of granularity and accuracy that enables the user to pin point useful insights with ease. The impact feature is particularly effective in helping to identify meaningful solutions.
Great support from the team too.
> 
> **Cons**: We experienced some issues with loading some public review data but these were quickly identified and rectified by the team at Ipiphany.
> 
> The tool has enabled us to develop a quality of insight for our clients with internal data that was simply not possible previously. The competitor benchmarking also provides actionable insights that can easily be translated to the bottom line. This is due to the incredible passionate team, all of which are a delight to work with.

## Links

- [View on GetApp](https://www.getapp.co.uk/software/2048948/ipiphany)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/business-intelligence-analytics-software/a/ipiphany/> |
| en-AE | <https://www.getapp.ae/software/2048948/ipiphany> |
| en-AU | <https://www.getapp.com.au/software/2048948/ipiphany> |
| en-CA | <https://www.getapp.ca/software/2048948/ipiphany> |
| en-GB | <https://www.getapp.co.uk/software/2048948/ipiphany> |
| en-IE | <https://www.getapp.ie/software/2048948/ipiphany> |
| en-NZ | <https://www.getapp.co.nz/software/2048948/ipiphany> |
| en-SG | <https://www.getapp.sg/software/2048948/ipiphany> |
| en-ZA | <https://www.getapp.za.com/software/2048948/ipiphany> |

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