--- description: Learn how Nextiva Contact Center can help your business. We provide UK business users the most detailed information on pricing, features, usability, and reviews for Nextiva Contact Center. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Nextiva Contact Center Reviews, Prices & Ratings | GetApp UK 2026 --- Breadcrumb: [Home](/) > [VoIP Phone Systems](/directory/1099/business-phone-systems/software) > [Nextiva Contact Center](/software/2049433/nextiva-call-center) # Nextiva Contact Center Canonical: https://www.getapp.co.uk/software/2049433/nextiva-call-center Page: 1 / 6\ Next: [Next page](https://www.getapp.co.uk/software/2049433/nextiva-call-center?page=2) > Nextiva is transforming the way businesses communicate. Nextiva is a communications platform providing businesses with big-business phone features at a small-business price and it offers ease of use, manageability, scalability, reliability, and enterprise-class functionality. > > Verdict: Rated **4.5/5** by 112 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 112 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support | 4.5/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Nextiva - **Location**: Scottsdale, US - **Founded**: 2008 ## Commercial Context - **Starting Price**: US$30.00 - **Pricing model**: Per User - **Pricing Details**: The pricing starts at $20 per user per month for Digital plan billed annually and $26 per user per month billed monthly. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: United States ## Features - API - Activity Dashboard - Activity Tracking - Alerts/Escalation - Auto-Dialer - Automated Attendant - Automated Routing - Automatic Call Distribution - Blended Call Centre - CRM - Call Centre Management - Call Logging - Call Monitoring - Call Recording - Call Reporting - Call Routing - Call Scripting - Call Tracking - Call Transcription - Call Transfer ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [VoIP Phone Systems](https://www.getapp.co.uk/directory/1099/business-phone-systems/software) ## Related Categories - [VoIP Phone Systems](https://www.getapp.co.uk/directory/1099/business-phone-systems/software) - [Telephony Software](https://www.getapp.co.uk/directory/294/telephony/software) - [Customer Engagement Software](https://www.getapp.co.uk/directory/650/customer-engagement/software) - [Customer Communications Management Software](https://www.getapp.co.uk/directory/1139/customer-communications-management/software) - [Customer Support Software](https://www.getapp.co.uk/directory/562/customer-support/software) ## Alternatives 1. [Zendesk Suite](https://www.getapp.co.uk/software/9448/zendesk) — 4.4/5 (4079 reviews) 2. [Ringover](https://www.getapp.co.uk/software/117547/ringover) — 4.7/5 (870 reviews) 3. [Convoso](https://www.getapp.co.uk/software/8280/cloud-predictive-dialer) — 4.5/5 (387 reviews) 4. [DialedIn CCaaS](https://www.getapp.co.uk/software/104279/chasedata) — 4.8/5 (324 reviews) 5. [LiveAgent](https://www.getapp.co.uk/software/91301/liveagent) — 4.7/5 (1781 reviews) ## Reviews ### "Fan-friggen-tastic\!\!" — 5.0/5 > **Keith** | *12 January 2018* | Recommendation rating: 10.0/10 > > **Pros**: Top quality product. A++ Very easy to use user portals and back-end admin software. Doesn't require you to be a communications expert or engineer to figure it out. AND, whatever you can't figure out, their amazing Enterprise Support staff can...and they do so rather quickly. They are truly amazing. A++ customer service, very knowledgeable ' available support staff. Our Account Rep is extremely professional, friendly, attentive and responsive. When switching from 8x8 to Nextiva, we did some pretty extensive software and service comparison testing against much larger companies that supposedly offer "high tech solutions", and "superior service" and Nextiva has come out on top each and every time. I seriously love this company and their products. > > Increased visibility or work requests, improved efficiency, etc. ----- ### "Nextiva is a Top Tier SaaS" — 5.0/5 > **Barbara** | *28 January 2024* | Insurance | Recommendation rating: 10.0/10 > > **Pros**: I love the ability to manage contacts. It makes everyone day much easier having all of our contacts shared in one easily accessible location. It saves us constantly from connections falling thought the cracks, anyone in business could certainly appreciate that. > > **Cons**: I have yet to come across and features that i dislike or that i cant find a new use for. > > My overall experience with Nextiva has been excellent. From the purchase to the integration and on a daily basis in the weeds when being put to good use. ----- ### "Nextiva or Next" — 1.0/5 > **Verified Reviewer** | *30 May 2019* | Warehousing | Recommendation rating: 0.0/10 > > **Pros**: Feature enriched and the price is good but doesn't support it's product. > > **Cons**: Up time of software and how well it works on a daily basis. > > From the sales experience to the implementation we have add nothing but problems. To elaborate the implementation reps are horrible and no little if nothing at all during our implementation we had two of our reps either quit or get fired\! I was at this point ready to jump ship and cancel everything but I gave them a chance and was that a huge mistake. Not long after the implementation everything started to break and or stop functioning almost like they got their money and ran, reps began to throw the contract in our face saying well you're in contract so you can't leave. From our Messaging app not working to the setup being manipulated by Nextiva's customer service without our knowledge it has turned into an almost daily conversation through phone calls and email. The straw that broke the camels back was when after two months Nextiva were unable to fix the internal caller id that was showing up on our employees desktop phone.. never have I been so shocked that a company could be so ignorant. ----- ### "Call center works well for our company" — 5.0/5 > **Ed** | *25 January 2024* | Telecommunications | Recommendation rating: 9.0/10 > > **Pros**: Call Flow to many groups via automated attendant. > > **Cons**: Could use a few more reports. Other than that it works well for our company. > > Good the support is great . Get issues resolved quickly. ----- ### "Nextiva as a Good Helper" — 4.0/5 > **Verified Reviewer** | *26 January 2024* | Law Practice | Recommendation rating: 9.0/10 > > **Pros**: Customer support and prompt response to customers > > **Cons**: The time it takes to perform maintenance > > It is a tool that makes it easier for us to communicate with our customers, even the recording of calls is not useful enough because as a legal company we need to have backed up information. ----- Page: 1 / 6\ Next: [Next page](https://www.getapp.co.uk/software/2049433/nextiva-call-center?page=2) ## Links - [View on GetApp](https://www.getapp.co.uk/software/2049433/nextiva-call-center) ## This page is available in the following languages | Locale | URL | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | ----- ## Structured Data