Cemantica is a powerful modular platform for users to manage customer experience (CX) programs, build customer journey maps, and integrate voice of the customer (VoC data) all in one.
The customer journey management platform offers 3 modules:
1. The journey mapping tool, for creating journey maps, customer personas, and projects.
2. Customer experience (CX) program with project management and integrated action planning functionality.
3. VoC integration, which integrates real-time customer feedback to drive journey analytics and link return on investment (ROI) to CX improvements
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Total features of CEMantica: 5
- Action Management
- Collaboration Tools
- Customer Profiles
- Data Import/Export
- Surveys & Feedback
Medallia Experience Cloud
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