Detrack
About Detrack
Detrack is a robust delivery management software that offers real-time vehicle tracking through a live map and seamless electronic proof of delivery (E-POD) using our user-friendly iOS and Android apps. With availability in 26 languages, our apps are trusted worldwide, facilitating millions of deliveries daily.
From immediate real-time delivery status updates to capturing essential details like customer signatures, job completion times, rejected items, and photographic proof of service completion, Detrack efficiently manages it all, even automating customer support for a hassle-free experience.
Key benefits of Detrack
- Say goodbye to messy paperwork with E-POD
Ditch paper, go digital! Capture E-POD signatures & photos on any iOS/Android device. Organize & streamline deliveries effortlessly.
- Reduce delivery uncertainty with real-time notifications
Never sweat lost deliveries again. Detrack provides Uber-style real-time tracking and ETA updates, keeping your customers happy and informed.
- Gain control of your fleet & orders
Fleet management is easier with GPS-enabled vehicle tracking, know instantly when orders are delivered. With more visibility, make smarter business decisions to save time & money.
- Utilize Instant Route Optimization for Large Fleets
Plan hundreds of routes in seconds with ElasticRoute! Effortless optimization at your fingertips, seamlessly integrated with Detrack.
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Reviews
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- Industry: Transportation/Trucking/Railroad
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Excellent Software
Reviewed on 28/05/2020
wer easily. It has allowed us an easy way to organize (and in turn invoice) our work. It allows us...
wer easily. It has allowed us an easy way to organize (and in turn invoice) our work. It allows us to give the customer the access we want them to have easily to see the data relevant to them and gives our dispatch the ability to quickly make changes on the fly! The ability to upload routes and data from spreadsheet is excellent and (while we haven't used it), using an API to build in with other systems is very helpful also!
Pros
The versatility as well as the functionality. This could be used for any number of businesses that wanted to track vehicles and service work on the road while it's mainly focused on couriers. It's also easy to use...we taught 20 new drivers for a large product shipping how to use the software in about 3-5 mins each. Everyone operated it easily.
Cons
It appears overwhelming at first, though there are lots of tutorials and support is readily available to help. They reply to emails quickly and are always helpful
Response from Detrack Systems
Thank you so much for your encouraging words.
As Detrack is designed to be user-friendly, we are extremely pleased to hear you've been able to teach 20 new drivers how to use Detrack with ease.
Our mission is also to provide businesses around the world access to both innovative and affordable technology to power their last mile deliveries, so we take extreme pride being able to present you a cost-effective solution that's reliable, scalable, and seamless to implement.
And as we're constantly looking to make improvements to our solution, rest assured your feedback will be looked into.
Thank you once again for the positive review, and we hope Detrack will continue to serve all your last mile delivery needs for many more years to come.
- Industry: Logistics & Supply Chain
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
DELIVERY & COLLECTION
Reviewed on 31/07/2024
We like it alot because we get what we want.
We like it alot because we get what we want.
Pros
Easy to use and entries to complete each order is straightforward. All necessary standard information are sufficient to provide end of day . Able to extract and made billing smooth.
Cons
columns are unnecessary too wide and if we have alot of columns on screen, we have to reduce font which made it too small. It's not user-friendly in this manner.
Response from Detrack Systems
Thank you, Lucy, for taking a moment to share your experience at Detrack. We are so pleased to hear you found Detrack to your liking and we'll continue to serve the best for you. We invite you to reach out to our team for asisstance on our dashboard at https://www.detrack.com/get-in-touch-with-us/.
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
Overall Happiness
Reviewed on 07/08/2024
Customer service has been wonderful. Time management and accountability of team has improved our...
Customer service has been wonderful. Time management and accountability of team has improved our business professionalism.
Pros
Time management and accountability of team
Cons
The shortages + loss of map live tracking from our warehouse + driver.
Response from Detrack Systems
Thank you, Liz, for taking the time to provide valuable feedback about Detrack. We value your time and always strive to provide fast and efficient service. We invite you to reach out to our team for any assistance at https://www.detrack.com/get-in-touch-with-us/.
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Recommendation
Reviewed on 30/09/2024
satisfied. can use it to work on excel and create report
satisfied. can use it to work on excel and create report
Pros
no paper work. Can forced fields for driver to fill in
Cons
in mauritius, clients do not give pin location to put on detrack
Response from Detrack Systems
Thank you for your review, Thelma. We’re glad to hear that you were satisfied with your experience. We invite you to reach out to our team for any assistance at https://www.detrack.com/get-in-touch-with-us/.
- Industry: Transportation/Trucking/Railroad
- Company size: 11–50 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Good Transportation Management
Reviewed on 27/06/2024
I think overall it is decent. There are a couple of nuances like two orders with the same number...
I think overall it is decent. There are a couple of nuances like two orders with the same number not being flagged and being able to see email log as well that could be improved but overall this software gets it done!
Pros
The ability to upload and change information provided to a drivers handheld in almost real time.
Cons
May seem trivial but not seeing the order of deliveries on the main screen when you have to move one around.
Response from Detrack Systems
Thank you for your review, Craig. We’re glad to hear that you were satisfied with your experience. We invite you to reach out to our team for any assistance at https://www.detrack.com/get-in-touch-with-us/.
Detrack FAQs
Below are some frequently asked questions for Detrack.Q. What type of pricing plans does Detrack offer?
Detrack offers the following pricing plans:
- Starting from: US$26.00/year
- Pricing model: Subscription
- Free Trial: Available
First Driver Free Forever $24 per driver/month $240 per driver/year
Q. Who are the typical users of Detrack?
Detrack has the following typical customers:
11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Detrack support?
Detrack supports the following languages:
Chinese, Dutch, English, Finnish, French, German, Greek, Indonesian, Italian, Japanese, Latvian, Malay, Portuguese, Spanish, Thai, Traditional Chinese, Vietnamese
Q. Does Detrack support mobile devices?
Detrack supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Detrack integrate with?
Detrack integrates with the following applications:
8x8 Contact Center, Adobe Commerce, AmeriCommerce, BigCommerce, BulkSMS, BurstSMS, CartonCloud, Ecwid, Shopify, Squarespace, Twilio, Volusion, Vonage Business Communications, WooCommerce, Zapier
Q. What level of support does Detrack offer?
Detrack offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat
Related categories
See all software categories found for Detrack.
- Service Dispatch Software
- Fleet Management Software
- Courier Software
- Delivery Management Software
- Logistics Software
- Transportation Management Systems
- GPS Tracking Software
- Trucking Software
- Freight Software
- Transportation Dispatch Software
- Shipping Software
- Shipment Tracking Software
- Food Service Distribution Software
- Route Planning Software
