Detrack

4.8 (43)
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The most trusted & affordable E-POD solution in the market.

About Detrack

Detrack is a robust delivery management software that offers real-time vehicle tracking through a live map and seamless electronic proof of delivery (E-POD) using our user-friendly iOS and Android apps. With availability in 26 languages, our apps are trusted worldwide, facilitating millions of deliveries daily.

From immediate real-time delivery status updates to capturing essential details like customer signatures, job completion times, rejected items, and photographic proof of service completion, Detrack efficiently manages it all, even automating customer support for a hassle-free experience.


Key benefits of Detrack

- Say goodbye to messy paperwork with E-POD
Ditch paper, go digital! Capture E-POD signatures & photos on any iOS/Android device. Organize & streamline deliveries effortlessly.

- Reduce delivery uncertainty with real-time notifications
Never sweat lost deliveries again. Detrack provides Uber-style real-time tracking and ETA updates, keeping your customers happy and informed.

- Gain control of your fleet & orders
Fleet management is easier with GPS-enabled vehicle tracking, know instantly when orders are delivered. With more visibility, make smarter business decisions to save time & money.

- Utilize Instant Route Optimization for Large Fleets
Plan hundreds of routes in seconds with ElasticRoute! Effortless optimization at your fingertips, seamlessly integrated with Detrack.


Images

Detrack Software - Detrack Delivery Software Dashboard
Detrack Software - Generate a job through the dashboard, and it will seamlessly synchronize with the drivers' app
Detrack Software - Access a real-time Electronic Proof of Delivery (EPOD) immediately upon job completion
Detrack Software - Track the real-time location of each of your vehicles on a unified live map
Detrack Software - Enhance efficiency by leveraging data-driven decision-making through performance reporting
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Detrack video
Detrack Software - Detrack Delivery Software Dashboard
Detrack Software - Generate a job through the dashboard, and it will seamlessly synchronize with the drivers' app
Detrack Software - Access a real-time Electronic Proof of Delivery (EPOD) immediately upon job completion
Detrack Software - Track the real-time location of each of your vehicles on a unified live map
Detrack Software - Enhance efficiency by leveraging data-driven decision-making through performance reporting

Not sure about Detrack? Compare with a popular alternative

Detrack

4.8 (43)
VS.
Most reviewed

Starting Price

US$26.00
year
US$99.00

Pricing Options

Free version
Free trial
Free version
Free trial

Features

63
36

Integrations

16
9

Ease of Use

4.7 (43)
4.9 (58)

Value for Money

4.7 (43)
4.8 (58)

Customer Service

4.8 (43)
4.9 (58)
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Reviews

Overall rating

4.8 /5
(43)
Value for Money
4.7/5
Features
4.6/5
Ease of Use
4.7/5
Customer Support
4.8/5

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Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 43
Roland
Overall rating
  • Industry: Wine & Spirits
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Excellent software built by smart team who knows their customers well

Reviewed on 24/04/2020

I have been a user of Detrack since 2012 and recently, we've intensified the use of it as we ramp...

I have been a user of Detrack since 2012 and recently, we've intensified the use of it as we ramp up our business to add more drivers and delivery routes. Detrack make it possible for us to scale up 50X. We couldn't have managed to do it without some sort of smart software. Best of all, the customer support is top-notch! Every time I have issues, they reply extremely fast AND more importantly, with a solution! Keep up the good work team!

Pros

Easy to set up and use for both the route planner and the delivery drivers. All the functions work perfectly and seamlessly. They are customisable too. Dashboard and all the tools are user-friendly.

Cons

Direct and seamless integration with e-commerce platform such as Shopify would be amazing to implement. It can currently be done using Zapier, but not the easiest to set up and it doesn't work seamlessly, so we're still reverting to manual Excel uploads for now.

Response from Detrack Systems

Hey, Roland!

Thank you much for your kind, encouraging words.

We are extremely pleased to hear that Detrack has made it possible for you to scale up to 50 times!

From Day 1, Detrack was designed to be seamlessly scalable. Making it easy for users to onboard and get started is a main goal for us as well, so we're glad you find our solution user-friendly and easy to navigate.

Our support team is always at hand to solve any issue our users are facing, and as we're constantly looking to make improvements to our solution, rest assured your feedback will be looked into.

Thank you once again for the review, Roland, and we hope Detrack will continue to serve all your last mile delivery needs for many more years to come.

Aggie
Overall rating
  • Industry: Transportation/Trucking/Railroad
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Detrack delivery software

Reviewed on 16/04/2024

It has been a fabulous company to work with. Super responsive and able to customize our needs

It has been a fabulous company to work with. Super responsive and able to customize our needs

Pros

We love the ease of use and all the efficiency Detrack offers for us and our customers

Cons

Nothing, there are zero cons with this company and their product

Alternatives Considered

GPS Trackit

Reasons for Switching to Detrack

Far superior than other delivery systems software we tested.
Kevin
Overall rating
  • Industry: Computer Software
  • Company size: 2–10 Employees
  • Used Weekly for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 1.0 /10

Management and Development is not aligned

Reviewed on 22/04/2024

Detrack act like they are big and can provide a great delivery solution. But it is a waste of time...

Detrack act like they are big and can provide a great delivery solution. But it is a waste of time and resources for any e-commerce/delivery business. Especially, if your delivery staff and drives use other mobile devices than android OS or iOS i.e. Huawei OS
It is great that they try to improve their application. But clearly the Management and Development team is not on same page in terms of objectives. Hereto, new releases or new functions have issues or wrong logic i.e. wrong job status and tracking status i.e. "Out for delivery", when it should be "Out for pickup".
Or for multiple parcel pickups the size calculation is wrong. When you report this there can go weeks before you get a respond and they do not fix the issues or communicate that this is not their priority. Leaving their client with an incomplete solution for which they expect to get paid.

Pros

The design looks good and they have the basic delivery admin and proof of delivery in place.

Cons

Issue with their deployment of updates.
Changing their policies without considering their excising users and potential users on trail i.e. little notice on changes to their subscription/pricing.
Integration is also an issue, as they do not provide any API but third party solution. At the end it was easier for us to create own integration.
Later in the process they suggested webhook, when we address the integration for multilanguage web application.

David
Overall rating
  • Industry: Printing
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

DeTrack for the Win

Reviewed on 16/05/2024

Overall very happy. The options we added have greatly enhanced our delivery and pickup overview.

Overall very happy. The options we added have greatly enhanced our delivery and pickup overview.

Pros

Proof of Delivery, Ease of adding jobs.

Cons

Should be able to arrange jobs on screen for order you wish delivered. Drag to position.
Should have the option to see both pickup and delivery at same time.
Should be able to permanently update client without having to go to accounts. Add phone or specific detail.

Response from Detrack Systems

Great to hear you are enjoying Detrack David. We will take your suggestions onboard.
Love the shoutout - DeTrack for the Win!

Brian
Overall rating
  • Industry: Restaurants
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 3.0 /10

about 3 months use

Reviewed on 16/05/2024

customer service is fast, but they seem to be inexperienced with food catering app or business...

customer service is fast, but they seem to be inexperienced with food catering app or business because there are key items missing such as organizing the orders, they will not sort by date or time.

Pros

its basic but either the price needs to go down or the features that are available need an overhaul. not more features, but the features need to be updated.

Cons

method of data entry, app is bloated with too many "confirmations", "live" tracking is off, nothing gets sorted by date or by time so drivers are always confused. have to manually let drivers know which order is first on the list.

Showing 5 reviews of 43 Read all reviews

Detrack FAQs

Below are some frequently asked questions for Detrack.

Detrack offers the following pricing plans:

  • Starting from: US$26.00/year
  • Pricing model: Subscription
  • Free Trial: Available

First Driver Free Forever $24 per driver/month $240 per driver/year

Detrack has the following typical customers:

11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

Detrack supports the following languages:

Chinese, Dutch, English, Finnish, French, German, Greek, Indonesian, Italian, Japanese, Latvian, Malay, Portuguese, Spanish, Thai, Traditional Chinese, Vietnamese

Detrack supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

Detrack integrates with the following applications:

8x8 Contact Center, Adobe Commerce, AmeriCommerce, BigCommerce, BulkSMS, BurstSMS, CartonCloud, Ecwid, QuickBooks, Shopify, Squarespace, Twilio, Volusion, Vonage Business Communications, WooCommerce, Zapier

Detrack offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat

Related categories

See all software categories found for Detrack.