ProtonMail
About ProtonMail
ProtonMail is a web-based email management platform that helps businesses securely transmit encrypted emails between users both inside and outside of the organisation.
ProtonMail allows users to create accounts with automatic PGP key creation and management. It stores the messages in an encrypted format, eliminating the risk of message interception. The Android and iOS mobile applications also offer a variety of other features such as customizable swipe gestures and the capability to send expiring emails.
Users can set timers for messages to self-destruct after they are sent. It also sends push notifications for new emails and organizes them using labels.
Images
Not sure about ProtonMail?
Compare with a popular alternative
Starting Price
Pricing Options
Features
Integrations
Ease of Use
Value for Money
Customer Service
Alternatives
iCloud
Dynamics 365
Yahoo Mail
Tuta Mail
Reviews
Already have ProtonMail?
Software buyers need your help! Product reviews help the rest of us make great decisions.
- Industry: Education Management
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 10.0 /10
10 of 10 email I have tested!
Reviewed on 11/02/2023
Since they started the beta testing a few years back, it's been fantastic for me. I've been able to...
Since they started the beta testing a few years back, it's been fantastic for me. I've been able to do email migrations with both the premium and free versions that I've used. It is, in my opinion, the best email choice, even for businesses.10 out of 10.
Pros
Pro, with this encrypted email service, user privacy is prioritized. Not all providers offer this crucial service; instead, the majority mine your data and sell it to outside parties. Good luck in finding other one!
Cons
Cons: Starting to handle it can be a little confusing at first.
- Industry: Professional Training & Coaching
- Company size: Self Employed
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
ProtonMail is a wonderful experience!
Reviewed on 29/04/2022
I really enjoy using ProtonMail. It was easy and intuitive to adopt. All of its features are on par...
I really enjoy using ProtonMail. It was easy and intuitive to adopt. All of its features are on par or better than its competitors with the added benefits of encryption. I appreciate the company communications about their mission and sense of corporate advocacy (they support journalists and others who need secure communications). Being a paid member of the Proton world (Mail, Drive, VPN) feels like a very personal experience in the generally faceless, mega-corporate online communications industry.
Pros
There is so much I love about this product - the encryption, the minimal (not distracting) layout, the ease of use, the fun extras (like alternate addresses) - but what really sets it apart is the customer service. Of course there is a written help guide and it is also clear and, well, helpful. If that doesn't answer my question or solve my problem, I can easily email a real person and expect a thorough and polite response within a day. Coming from past applications where no human could be found, this was breath-taking enough. New to this treatment, I was remiss in replying. Imagine my delight and amazement when I then received a follow-up email asking if this had solved my issue and could they consider the service request closed? This is a civilized way to run a software company.
Cons
Accessing filter creation and editing requires clicking through more than one screen and I would love a "filter this" button in greater proximity to the actual email. The company regularly requests feedback from users and I have included this, so I am hopeful it is on a work list somewhere in their pipeline.
- Industry: E-Learning
- Company size: 11–50 Employees
- Used Monthly for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 2.0 /10
Proton Mail Payment and Password Reset Issues
Reviewed on 17/04/2023
Honestly its not as good as its hyped up to be. I am looking for another service
Honestly its not as good as its hyped up to be. I am looking for another service
Pros
The service provides secure connections online but most of the times hackers do have access to view what I do on the computer.
Cons
I have been using Proton for a few months now. I had a few issues in the beginning when making payments. Now I recently made another payment and they disabled my payment. The method was Bitcoin. Now all of a sudden they have disabled bitcoin payments. I reset my password. Then they ask me once I log in to enter my old password in order to access my emails and cloud drive files. Lastly, I am being told I cant do anything on my account unless I pay another month's of service with no option to pay via bitcoin. Its an inconvenience. Thank goodness I have setup a couple of new email accounts and will be focusing on diversifying my mails more now.
- Industry: Nonprofit Organization Management
- Company size: 201–500 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
The UI makes it an easy switch from Gmail
Reviewed on 27/10/2022
An easy switch from other email service providers. The UI offers great user experience and is very...
An easy switch from other email service providers. The UI offers great user experience and is very appealing to my eyes in comparison to the like of Tutanota Mail.
Pros
My friend recommended Proton Mail to me sometime back. I have come to like it. Notably they have an Easy Switch feature which I used to move my emails from Gmail and I didn't loose any information whatsoever. The UI in Proton is very user friendly and almost similar to Gmail in my view. I was able to adapt to it easily and haven't regretted the switch. Having been very accustomed to conversation grouping in Gmail, finding this feature in Proton Mail greatly improves my workflow. It is somewhat even better than in Gmail. For example, I am able to keep my emails less cluttered and improve my storage space. This is because in Proton, once you delete the conversation say in the inbox folder, same conversation is deleted in the sent folder. Saves a lot of time for me. This feature lacks in Tutanota and was a deal breaker.
Cons
Well, the very same cool feature of Conversation grouping / view is also my stress point. I find Proton has very high level of inconsistency across the various platforms. Conversation view is unavailable on the Android platform and just makes my head go wild. Why is it so hard to have similar features across multiple platforms? I hope future updates shall address some of these issues.
- Industry: Information Technology & Services
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 7.0 /10
Privacy has a high price
Reviewed on 30/06/2021
Overall I am quite satisfied with my experience with free ProtonMail plan so far. If I were to...
Overall I am quite satisfied with my experience with free ProtonMail plan so far. If I were to purchase and upgrade, I would consider a different provider, though.
Pros
The web client and mobile apps are easy to use, which is not something every email provider can offer. There is a built-in PGP support and other privacy-oriented features like expiring and password protected emails.
Cons
No IMAP/SMTP support without upgrading to a paid plan which is quite expensive comparing to other providers. Free users are therefore limited to the official mobile app which is not yet available in F-Droid.
ProtonMail FAQs
Below are some frequently asked questions for ProtonMail.Q. What type of pricing plans does ProtonMail offer?
ProtonMail offers the following pricing plans:
- Starting from: €5.00/month
- Pricing model: Subscription
- Free Trial: Available
Plus Plan - 4.00 € per month Visionary Plan - 24.00 € per month Professional Plan - 6.25 € per user per month
Q. Who are the typical users of ProtonMail?
ProtonMail has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does ProtonMail support?
ProtonMail supports the following languages:
French, Spanish
Q. Does ProtonMail support mobile devices?
ProtonMail supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does ProtonMail integrate with?
ProtonMail integrates with the following applications:
Microsoft Outlook
Q. What level of support does ProtonMail offer?
ProtonMail offers the following support options:
Knowledge Base, Chat
Related categories
See all software categories found for ProtonMail.
