Shiprocket
About Shiprocket
Shiprocket is an automated shipping tool and allows businesses to ship using Fedex, Aramex, Delhivery, Ecom Express, DTDC, etc. at discounted shipping rates. This platform includes features such as import orders, schedule pickups, ship to 29000+ pin codes in India, and also manage return orders in one place.
To help sellers select the best courier partner for each shipment, Shiprocket employs a machine learning-based data engine, CORE, that recommends the best courier service for every shipment. Furthermore, Shiprocket offers API integration that enables sellers to map orders directly from their website and process them through one single account. Shiprocket offers integration with over 12+ websites and marketplaces, including Shopify, Woocommerce, Bigcommerce, and Amazon.
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- Industry: Logistics & Supply Chain
- Company size: 10,000+ Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Grow your business in rocket speed with shipping solution Shiprocket
Reviewed on 23/07/2021
I have good experience with this software. I haven't faced any issues during our integration and...
I have good experience with this software. I haven't faced any issues during our integration and using this software. But as per my colleagues they face issues in weight discrepancies, claim on lost shipments etc which Shiprocket needs to upgrade to provide smooth experience to all.
Pros
This is very easy to use software. Everyone can use this. Only kyc process need to access wallet transactions. You can add multiple pickup locations here. You will give your business a brand name and a custom tracking page will be provided by Shiprocket for your customers. Creating new orders with previous or existing customers is easy. You can verify cod orders from customers before ship them. With shipping calculator shipping charges can be calculated by providing pincodes, weight of the product and dimensions. Our integration with this software was easy and automatic. Whenever customers process orders for xpressbees it automatically schedule pickups with us and we do pickup through our ground team. It happens with every courier service provider. You can check service ratings from previous performances of shipping partners and can choose as per you own choice. Real time tracking, NDR management, Bulk order creation, cod reconciliation are another features of this software. You can also create reverse pickups, return shipments without any hassle. Apart that thier training session gives more knowledge on their products. Small shipments to large shipments for B2C purpose it is the best to use.
Cons
Response time of their support team is long. They have telephonic support system but for every issue they raise tickets and it becomes a lengthy process for which sellers or users face lots of issues. Claim process in lost shipments take time. In damage cases they are very poor in supporting to sellers.
Alternatives Considered
EasyshipReasons for Switching to Shiprocket
Because it has multiple channel management system to integrate with various softwares. Shipping cost is less. With multiple courier partner availability they have unbiased to their service. Easy to use.
- Industry: Logistics & Supply Chain
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Best Shipping Solutions For Your Business With Shiprocket
Reviewed on 10/07/2021
In overall I like this software as it costs lower than it's competitors and in features it is...
In overall I like this software as it costs lower than it's competitors and in features it is providing more features than them.
Pros
I like it's Onboarding and kyc process which is instant and easy. Simple user interface. They conduct training session for free for new users for better understanding in using it. In training they solve your queries too. Creating orders is easy and gives real time tracking of your Orders. It will give you a brand tracking page for your customers. Both cod and prepaid facility can be availed. Sync orders from your orders automatically. You can add customers and directly create order with customers name and you can also clone orders to save time.
Cons
First of all it's weight discrepancy cases which are the big headache for sellers. They shares weight discrepancy cases at the end of month or after 1 month which is not certain for which it is not possible to store shipment image and weight details for that long time and they takes benefit of this. Customer support is very low. They don't reply on time.
Alternatives Considered
EasyshipReasons for Switching to Shiprocket
Because of easy user interface. Easy Onboarding. Low pricing structure. Lots of extra features to grow business.- Industry: Apparel & Fashion
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
WORST company - stay away especially small businesses who don't have money to burn
Reviewed on 22/10/2024
Too bad... a total money loss. We thought we were using the best service in India up until we...
Too bad... a total money loss. We thought we were using the best service in India up until we analysed and realised we were paying three times of what the freights should have been and they are NOT helpful at all
Pros
Website was okay to use, they have tie ups so can deliver at most places
Cons
NEVER use this company. It's a scam, for each shipment they put a weight discrepency which is a nightmare to resolve, even after giving all proofs of weights, etc. they would deny the claims. We lost so much money because of them, and have finally shifted to Rapidshyp - a much better smoother experience.
- Industry: Consumer Electronics
- Company size: 10,000+ Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
A Nightmare Experience with Shiprocket - Total Scam!
Reviewed on 20/08/2024
Cons
A Nightmare Experience with Shiprocket - Total Scam!
As a seller, my experience with Shiprocket has been nothing short of a disaster. They never picked up the packages from my home, despite multiple requests, and had the audacity to mark the status as "pickup denied by the seller." This blatant lie led to my orders being delayed by an unacceptable 10 days, causing immense frustration for both me and my customers.
To make matters worse, I ended up having to personally courier the packages myself, completely defeating the purpose of using their service. Their support is an absolute joke—non-responsive, unhelpful, and downright infuriating. When I tried raising tickets to address the issues, they simply closed them with a note saying "issue resolved," without actually doing anything to fix the problem.
Shiprocket is a total scam, and I would strongly advise anyone to avoid using their services. They are unreliable, unprofessional, and utterly incompetent. Save yourself the headache and look elsewhere for your shipping needs!
- Industry: Consumer Goods
- Company size: 2–10 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Pathetic experience
Reviewed on 10/08/2024
Cons
Ship rocket is so painful. I wonder how they are operating the business. Ship rocket is a nightmare for every sellers. They don't have any responsibility whatsoever for any delay in pickups and delivery delay. Pathetic experience with Ship Rocket.
Alternatives Considered
Fusebase (Formerly Nimbus)Reasons for Choosing Shiprocket
Better than ship rocket. Ship rocket is so painful.Switched From
Fusebase (Formerly Nimbus)Shiprocket FAQs
Below are some frequently asked questions for Shiprocket.Q. What type of pricing plans does Shiprocket offer?
Shiprocket offers the following pricing plans:
- Starting from: ₹15.00/month
- Pricing model: Free Version, Subscription
- Free Trial: Available
Q. Who are the typical users of Shiprocket?
Shiprocket has the following typical customers:
51–200
Q. What languages does Shiprocket support?
We do not have any information about what languages Shiprocket supports
Q. Does Shiprocket support mobile devices?
Shiprocket supports the following devices:
Android (Mobile)
Q. What other apps does Shiprocket integrate with?
Shiprocket integrates with the following applications:
Adobe Commerce, BigCommerce, Shopify, WooCommerce
Q. What level of support does Shiprocket offer?
Shiprocket offers the following support options:
Chat
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