iTrent
About iTrent
iTrent is a cloud-based, fully integrated and highly configurable platform that addresses all your HR and payroll needs.
iTrent is a well-proven platform, built and refined over a number of years, based upon customer feedback and MHR expertise, and is a market leader in the UK & Ireland.
It enables you to automate and fully control your complex HR and payroll operation by delivering a flexible platform that can evolve with you as your HR and payroll needs change.
The iTrent software platform consists of:
- HRM
- Payroll and Absence
- Workforce Management
- Talent Management
- Learning and Development
- Recruitment
- Legislation and Compliance
- Employee Engagement
All of this is underpinned by a single database, so the platform enables easy access to reliable data and valuable intelligence. As a result, you gain actionable insights into people trends and costs across your organisation, enabling better decision-making and business planning.
With iTrent you can:
-Streamline complex payrolls. The strength of iTrent is its payroll functionality. Forget the headache of constant payroll legislation changes - iTrent is updated every quarter, ensuring you're always compliant. We work with the legislative bodies so you can process ever-changing industry requirements with ease.
Whether you've got monthly or weekly payrolls in single or multiple locations, iTrent can support you with one of the most comprehensive and customisable payroll systems on the market. HMRC and BACS approved, iTrent simplifies payslips, increases accuracy, eliminates risk, and ensures smooth submissions.
-Improve accuracy and reduce risk. Data checks and controls built into the platform helps prevent inaccurate data entry, reducing the cost of errors and the risk of fraudulent activities.
-Make informed business decisions using reliable data and report with confidence. With our HR reporting tools and dashboards, you have complete visibility of your people data, giving you confidence when reporting to senior management.
-Secure your data and remain compliant. Be confident that your data is protected. Our multi-million-pound state-of-the-art data centre, backed by our in-house experts in line with ISO 9001 and 27001 ensures your data is secure. In addition, we work with legislative bodies so that the quarterly iTrent releases always include the latest HR and payroll legislation to keep you compliant.
-Reduce cyber security threats. Enhance data security with iTrent Shield, an industry-leading online data security system that allows you to increase the protection of your sensitive employee data and detect potential security threats through a combination of multifactor authentication (MFA) and user behaviour analytics (UBA). In addition, advanced anti-malware scans every document coming into iTrent using sandboxing technology to provide greater protection from ‘zero-day’ threats.
-Increase financial wellbeing. Earned wage early access is just one of iTrent’s many tools for supporting your employees’ financial well-being.
-Integrate with third-party systems. By using Microsoft Azure, we can provide up-to-date integration solutions. We currently provide three integration options:
Self-serve – for you to consume APIs to build, test and deploy your own integration solution.
Standard integration service – this includes formal scoping including a third-party provider, building, deployment, support, maintenance and monitoring.
Technical integration service – for those who may have more bespoke needs.
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Since 1984, MHR has been building and delivering integrated HR, payroll, and finance software for our customers spanning SMEs to large multinational corporations, and boasts 98% customer loyalty.
As a family-owned business, we have the freedom to invest in what really matters - creating innovative user-friendly products and services to help save time and money, reduce error and streamline business processes.
Key benefits of iTrent
iTrent provides a single view of your workforce, giving managers the power to take care of their teams, and empowering employees to manage their own working lives - all from a robust, highly configurable platform that is fully adaptable to any organisation's existing processes and needs.
Benefits of opting for iTrent include:
- iTrent is a single, truly integrated, and highly configurable platform
- It is the most robust and flexible HR and payroll platform on the market
- It’s continually invested in and developed
- It simplifies complex working practices and legislative compliance
- MHR’s flexible end-to-end expertise and support
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Reviews
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Software buyers need your help! Product reviews help the rest of us make great decisions.
- Industry: Information Services
- Company size: 51–200 Employees
- Used Weekly for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Full package for your HR function and Payroll
Reviewed on 21/06/2021
overall It is effective and help us to reduce human work and increase the productivity as we have...
overall It is effective and help us to reduce human work and increase the productivity as we have all the reports which is required and also it has bot which solve day to day small issues where we stuck. Migration is very easy from your old system to iTrent.
Pros
It has all the function related to HR like Recruitment , payroll management, ESS, Timesheet, learning, performance management and others. So it's easy to manage the function at one place. We can manage al the work and also it show the summery with chart and graph which is very clear and easy to understand. This help you to see all the record of particular employee related to work, salary, advance, absences and other details. It can be access from anywhere and at anytime. Most unique feature of this that it has bot which help everyone to fix there issue. Also you can easily migrate from you legacy system.
Cons
It has all the feature which is require so till now I didn't face any challenges and in future also I hope it will be the same.
Response from MHR
Thank you for your review. We will continue to improve the platform, so be sure to watch out for future enhancements.
- Industry: Philanthropy
- Company size: 1,001–5,000 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 3.0 /10
Very strong package
Reviewed on 31/12/2023
Pros
All HR objects in one place have allowed our organisation to vastly streamline our HR processes.
Cons
You start with a blank piece of paper which meant that we were not always able to benefit from aligning our processes with best practice.
Response from MHR
Thank you so much for taking the time to leave a review. Your feedback is valued and has been passed on to the product team - Lydia.
- Industry: Automotive
- Company size: 501–1,000 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Worst company I have had the displeasure of working with
Reviewed on 16/04/2024
Absolutely appalling customer service. I cannot think of a supplier I have had more displeasure...
Absolutely appalling customer service. I cannot think of a supplier I have had more displeasure dealing with. Could not wait to leave after five miserable years. Complete disaster from original implementation to the day we terminated our contract.
Pros
The core HR & Payroll systems work - that is it.
Cons
There is no support. The company want to extort you at every opportunity once you have signed up. They wanted to charge us for basic 2FA security on their product. Any software company recognise the need to ensure their product is secure - but MHR refuse to apply 2FA security unless you pay thousands. We required some basic data from our system, they constantly want to charge exorbitant fees for any small requirement. They recently quoted me £15,000 to get my own data from their system in a CSV format once I decided to move after 5 torrid years of working with this organisation. I had a third party get the data in 2 hours for a couple of hundred pounds.
Response from MHR
Dear Roger,
We are sorry to hear of the difficulties you've experienced with one of our software products. We understand the frustration it may have caused. Your feedback is important to us, and we are committed to investigating this matter further to better understand the issues you encountered.
Many thanks,
Lydia
- Industry: Higher Education
- Company size: 501–1,000 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 9.0 /10
Excellent integrated payroll and HR system!
Reviewed on 03/11/2023
Pros
use to navigate through find itrent pages
Cons
better internal reports rather than SAP business objects
Response from MHR
Thanks for taking the time to leave us a review, Satwinder. We're glad to hear you're having a positive experience with iTrent! Thanks - Lydia.
- Industry: Government Administration
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Putting together the peices HR and Payroll
Reviewed on 24/09/2019
We did the switch in 6 months which was tough but we had a great team on consultants holding our...
We did the switch in 6 months which was tough but we had a great team on consultants holding our hands and with hard work by all concerned we did go live in 6 months.
The overall experience is positive and extremely encouraging for the future - the system never stands still with new ideas which enables our organisation to grow as well.
Self- service for employees has been taken exceedingly well received as has being able to print their payslips if required.
The changes have cut down on paper and an manual mistakes which could have occurred and the standard reports from the system help the HR team on a daily basis.
Pros
We were looking for a single HR, Payroll and Talent Management platform - one where we would not need to put two systems together.
Being able to access all data across the organisation, it is user friendly and looks fresh and clean.
It has been useful in setting changes for the future rather than placing a diary note to remember to change things.
Being able to have immediate access to annual leave entitlement for staff and also electronic payslips being sent out via email.
Managers having access to basic information rather than asking for it from either Payroll or HR and being able to empower all staff at all levels across the organisation.
Cons
Costs of making what feels like small changes to the system, the helpdesk I find is frustrating and lack the ability to actually help - when I ask a question they point me to a manual of over 150 pages and that does not help me.
Sometimes the system feels rigid when we try to change or amend things to and the retrospection always catches us out and we don't understand why all of a sudden the payroll has change figures.
Response from MHR
Thank you for your kind review. We really value feedback from our customers so that we can continue to improve iTrent and its services. Your feedback will be passed on to the relevant areas of the business so that we can learn from your experience and continue to make enhancements.
iTrent FAQs
Below are some frequently asked questions for iTrent.Q. What type of pricing plans does iTrent offer?
iTrent offers the following pricing plans:
- Starting from: £10.00/month
- Pricing model: Subscription
- Free Trial: Not Available
Q. Who are the typical users of iTrent?
iTrent has the following typical customers:
51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does iTrent support?
iTrent supports the following languages:
English
Q. Does iTrent support mobile devices?
iTrent supports the following devices:
Q. What other apps does iTrent integrate with?
iTrent integrates with the following applications:
Broadbean, Bromcom, Docebo, Dynamics 365 Business Central, GBG Identity Verification Solutions, Google Maps, HFX workforce management solutions, LogicMelon, Microsoft Dynamics 365 F&O Connect, Oleeo, iSAMS
Q. What level of support does iTrent offer?
iTrent offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support
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