About Froged

Froged is a customer service engagement and communication software that helps companies improve customer satisfaction, customer onboarding and long-term customer success. The software provides tools such as in-app messages, behavioral emails, live chat and a knowledge base. It offers users a cloud-based, user-friendly and intuitive platform.

Pricing starting from:

€69.00/month

  • Free Version
  • Free Trial
  • Subscription

Devices

Business size

S M L

Markets

Andorra, United Arab Emirates, Afghanistan, Antigua & Barbuda, Anguilla, Albania, Armenia, Curaçao, Angola, Argentina, American Samoa, Austria, Australia, Aruba, Åland Islands, Azerbaijan, Bosnia & Herzegovina, Barbados, Bangladesh, Belgium, Burkina Faso, Bulgaria, Bahrain, Burundi, Benin, Bermuda, Brunei, Bolivia, Brazil, Bahamas, Bhutan, Botswana, Belarus, Belize, Canada, Congo - Kinshasa, Central African Republic, Congo - Brazzaville, Switzerland, Cook Islands, Chile, Cameroon, China, Colombia, Costa Rica, Cuba, Cape Verde, Cyprus, Czechia, Germany, Djibouti, Denmark, Dominica, Dominican Republic, Algeria, Ecuador, Estonia, Egypt, Eritrea, Spain, Ethiopia, Finland, Fiji, Falkland Islands, Micronesia, Faroe Islands, France, Gabon, United Kingdom, Grenada, Georgia, French Guiana, Guernsey, Ghana, Gibraltar, Greenland, Gambia, Guinea, Guadeloupe, Equatorial Guinea, Greece, Guatemala, Guam, Guinea-Bissau, Guyana, Hong Kong SAR China, Honduras, Croatia, Haiti, Hungary, Indonesia, Ireland, Israel, Isle of Man, India, Iraq, Iran, Iceland, Italy, Jersey, Jamaica, Jordan, Japan, Kenya, Kyrgyzstan, Cambodia, Kiribati, Comoros, St Kitts & Nevis, South Korea, Kuwait, Cayman Islands, Kazakhstan, Laos, Lebanon, St Lucia, Liechtenstein, Sri Lanka, Liberia, Lesotho, Lithuania, Luxembourg, Latvia, Libya, Morocco, Monaco, Moldova, Montenegro, St Martin, Madagascar, Marshall Islands, North Macedonia, Mali, Myanmar (Burma), Mongolia, Macao SAR China, Northern Mariana Islands, Martinique, Mauritania, Montserrat, Malta, Mauritius, Maldives, Malawi, Mexico, Malaysia, Mozambique, Namibia, New Caledonia, Niger, Norfolk Island, Nigeria, Nicaragua, Netherlands, Norway, Nepal, Nauru, New Zealand, Oman, Panama, Peru, French Polynesia, Papua New Guinea, Philippines, Pakistan, Poland, St Pierre & Miquelon, Puerto Rico, Palestinian Territories, Portugal, Palau, Paraguay, Qatar, Réunion, Romania, Serbia, Russia, Rwanda, Saudi Arabia, Solomon Islands, Seychelles, Sudan, Sweden, Singapore, St Helena, Slovenia, Svalbard & Jan Mayen, Slovakia, Sierra Leone, San Marino, Senegal, Somalia, Suriname, São Tomé & Príncipe, El Salvador, Syria, Eswatini, Turks & Caicos Islands, Chad, Togo, Thailand, Tajikistan, Timor-Leste, Turkmenistan, Tunisia, Tonga, Turkey, Trinidad & Tobago, Tuvalu, Taiwan, Tanzania, Ukraine, Uganda, United States, Uruguay, Uzbekistan, Vatican City, St Vincent & the Grenadines, Venezuela, British Virgin Islands, US Virgin Islands, Vietnam, Vanuatu, Wallis & Futuna, Samoa, Yemen, Mayotte, South Africa, Zambia, Zimbabwe

Supported Languages

English, Spanish

Pricing starting from:

€69.00/month

  • Free Version
  • Free Trial
  • Subscription

Images

Froged Software - Inbox
Froged Software - Knowledgebase
Froged Software - Behavioral email
View 4 more
Froged video
Froged Software - Inbox Froged Software - Knowledgebase Froged Software - Behavioral email

Features

Total features of Froged: 79

  • @mentions
  • AB Testing
  • Account Management
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Auto-Responders
  • Automated Routing
  • Behaviour Tracking
  • CRM
  • Campaign Management
  • Canned Responses
  • Chat/Messaging
  • Churn Management
  • Client Portal
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Community Management
  • Contact Management
  • Customer Database
  • Customer Engagement
  • Customer History
  • Customer Management
  • Customer Segmentation
  • Customisable Branding
  • Customisable Reports
  • Customizable Fields
  • Dashboard
  • Data Import/Export
  • Document Storage
  • Drag & Drop
  • Email Management
  • Event Triggered Actions
  • Feedback Management
  • File Sharing
  • Geotargeting
  • Interaction Tracking
  • Knowledge Base Management
  • Knowledge Management
  • Live Chat
  • Macros/Templated Responses
  • Mobile Access
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Marketing
  • Multi-Language
  • Negative Feedback Management
  • Offline Form
  • Onboarding
  • Performance Metrics
  • Predictive Analytics
  • Proactive Chat
  • Queue Management
  • Ratings / Reviews
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Consumer-facing Chat
  • Reporting & Statistics
  • Reporting/Analytics
  • Search/Filter
  • Self Service Portal
  • Support Ticket Management
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Template Management
  • Third Party Integrations
  • Ticket Management
  • Transcripts/Chat History
  • Transfers/Routing
  • Usage Tracking/Analytics
  • Video Conferencing
  • Website Visitor Tracking
  • Widgets
  • Workflow Configuration
  • Workflow Management

Alternatives

Intercom

4.5
#1 Alternative to Froged
Intercom is the first Conversational Relationship Platform that enables businesses to deliver conversational, messenger-...

Hey Oliver

4.8
#2 Alternative to Froged
Hey Oliver is a cloud-based marketing automation solution which helps marketing teams optimize lead conversion and...

Zendesk

4.4
#3 Alternative to Froged
Zendesk's fully customizable help desk solution makes things easy on your customers, sets your teams up for success,...

Drift

4.5
#4 Alternative to Froged
Drift is a cloud-based live chat solution for sales and marketing teams which also includes an AI-powered chat bot,...

Reviews

Overall rating

4.7 /5
(39)
Value for Money
4.9/5
Features
4.7/5
Ease of Use
4.7/5
Customer Support
4.9/5

Already have Froged?

Software buyers need your help! Product reviews help the rest of us make great decisions.

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Showing 5 reviews of 39
Roberto R. Roberto R.
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 2-10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great for tracking and understanding users, leads and website visitors

Reviewed on 15/03/2020

I have a SaaS and I'm always looking for tools to help me manage and understand my users, so this...

I have a SaaS and I'm always looking for tools to help me manage and understand my users, so this is a perfect tool for me. I'm extremely happy with the support team. They always respond quickly and are very helpful.

Pros

First of all, the UI is super clean, intuitive and simple to navigate. With the Javascript SDK you can basically feed any type of data from your app, do dynamic tagging, add custom attributes, setup event tracking, and then with the Dynamic and Manual Segmentation you can do pretty much anything you want.

Cons

Native mobile app is not yet where it needs to be, but they are working on a new version.

Ismael L. Ismael L.
Overall rating
  • Industry: Sporting Goods
  • Company size: 11-50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Like Intercom, but better

Reviewed on 15/03/2021

Pros

Froged combines all the good things of Intercom but without all those strange inconvenients of Intercom. Actually we moved from Intercom to Froged and we really notice the change for the better. It is a great powerfull tool to improve the marketing automation and the relations with customers.

Cons

It is not a real con, but in our case we are a B2C company and this tool is clearly focused on B2B companies, nor ecommerces.

Alternatives Considered

Drift

Reasons for Choosing Froged

We decided to switch off Intercom and move to Froged because we found some limitations to improve email automation scenarios and it was complicate to predict the amount of the next bill.

Switched From

Intercom

Reasons for Switching to Froged

We chose Froged over other alternatives because to customer service. We scheduled a demo with each one of those tools and we really appreciated the customer support Froged gave us.
Josías D. Josías D.
Overall rating
  • Industry: Internet
  • Company size: Self Employed
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Great Functionalities Better For Deep Integrations

Reviewed on 15/03/2021

The experience so far is great. They are constantly improving the tools and have great support.

The experience so far is great. They are constantly improving the tools and have great support.

Pros

I love personalized marketing. Froged allows you to create customer support, customer experience, and marketing automation workflows with personalization in mind.

The team behind is working hard. They often release updates and are open to getting feedback. That's how you built a winner.

Cons

In order to get the most out of the tool, you need a developer to integrate it with your own saas platform. There is nothing wrong with this but would prefer an easier way.

My app is not an app with thousands of users. I would like to easily see what each one of the active users is doing. This is possible with Froged, but it's hard to understand the data from a sales and marketing perspective at a glance.

There is nothing wrong with the view Froged offers, so please note that my use case it's probably different from what their average users need.

Alternatives Considered

Intercom and tawk.to

Reasons for Choosing Froged

We still use tawk.to for our public-facing website because it is easier to understand what's going on in real-time in order to see what people are reading about and then interact with them proactively. But use Froged for the user-facing pages because it is better for support and user engagement.

Switched From

tawk.to

Reasons for Switching to Froged

The team is accessible. You can tell they are improving the tool. I have the option to create auto-messages based on user behavior and triggers.
Roger D. Roger D.
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 2-10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Software to support my clients thats I can’t do without

Reviewed on 09/03/2021

Love this software. I’ve tried other solutions but nothing as slick and multi-functional as this.

Love this software. I’ve tried other solutions but nothing as slick and multi-functional as this.

Pros

Ease of deployment is so simple I can set up another location and get it up and running with a few tweaks and the provided code copied and pasted.

The ease of use where it comes to using Froged to support my clients is fantastic. If I’m not at the computer I’ve got everything pushed through the mobile App so don’t miss an instance.

Knowledge base has got to be my favourite function though. So slick and easy to set up.

Cons

I’d appreciate support of other video channels in the future fir the knowledge base.

I want to host my own so my clients are looking at YouTube recommendations at the end of my help videos. This would also provide me with the ability to swap a video out without changing the URL in the knowledge base if I needed to.

Alternatives Considered

Freshdesk

Reasons for Switching to Froged

The modern fresh clean design and multi-function capabilities of it.
Raul G. Raul G.
Overall rating
  • Industry: Program Development
  • Company size: 2-10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Un cambio radical en la gestion

Reviewed on 10/03/2021

Un gran salta de calidad en la simplificacion de los procesos de atencion al cliente y comunicacion...

Un gran salta de calidad en la simplificacion de los procesos de atencion al cliente y comunicacion de las mejoras en nuestra plataforma.

Pros

Todo el acompañamiento por el equipo de CS.
La simplicidad de las funcionalidades, está lo justo que se necesita para mejorar el procediemiento de asistencia y captacion de clientes.

Cons

Faltan cositas por pulir y me gustaría tener una gestión mas clara de los flujos de automensajes. Pero esto no es un incoveniente

Alternatives Considered

Zendesk and Intercom

Reasons for Choosing Froged

Por que zendesk se habia convertido en una herramienta intratable.

Switched From

Zendesk

Reasons for Switching to Froged

Por su simplicidad y la atencion al cliente
Showing 5 reviews of 39 Read all reviews

Froged FAQs

Below are some frequently asked questions for Froged.

Froged offers the following pricing plans:

Froged has the following typical customers:

11-50, 51-200, 201-500

Froged supports the following languages:

English, Spanish

Froged supports the following devices:

Android (Mobile)

Froged integrates with the following applications:

Facebook Ticketing system, Google Hangouts, Google Meet, Slack, Zapier

Froged offers the following support options:

Email/Help Desk, Knowledge Base, Chat

Related categories

See all software categories found for Froged.