---
description: Learn how Cloud Telephony Software can help your business. We provide UK business users the most detailed information on pricing, features, usability, and reviews for Cloud Telephony Software.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Cloud Telephony Software Reviews, Prices & Ratings | GetApp UK 2026
---

Breadcrumb: [Home](/) > [Telephony Software](/directory/294/telephony/software) > [Cloud Telephony Software](/software/2050895/cloud-telephony-software)

# Cloud Telephony Software

Canonical: https://www.getapp.co.uk/software/2050895/cloud-telephony-software

> Office24by7 is an integrated CRM and built-in cloud telephony platform offering  powerful features including IVR, call routing, automation, marketing tools, and real-time analytics to optimize sales, support, and customer engagement in one scalable solution.
> 
> Verdict: Rated **5.0/5** by 1 users. Top-rated for **Likelihood to recommend**.

-----

## Overview

### Key benefits of Cloud Telephony Software

Office24by7 delivers a powerful unified platform combining CRM and cloud telephony for end-to-end business communication and automation. 

The platform’s no-code customization enables rapid adaptation to unique workflows, approvals, and operational requirements, allowing businesses to maintain compliance and governance without dependency on IT teams. Omnichannel communication support, including voice, SMS, WhatsApp, email, and WebRTC, ensures customer conversations remain connected across channels, improving response times and engagement quality.

Office24by7’s advanced IVR and smart routing systems intelligently distribute calls based on agent skills and priority, minimizing wait times and maximizing first-contact resolution. Real-time dashboards offer supervisors total visibility into agent performance, call queues, and customer satisfaction metrics, ensuring proactive management.
Marketing automation and lead nurturing features accelerate pipeline velocity by automating follow-ups, segmentation, and campaign deployment. Integrated CRM capabilities maintain a 360-degree customer view, enabling teams to personalize conversations and optimize conversion rates.
The built-in cloud telephony platform supports call recording, conferencing, voicemail, click-to-call, caller ID masking, and detailed analytics, improving operational transparency and quality assurance. Resilient issue tracking and customer service modules streamline ticket management and SLA adherence, further enhancing customer satisfaction.

Security and compliance are prioritized with role-based access control, data encryption, and audit trails, making Office24by7 suitable for regulated industries. 

With a dedicated support team and a 15-day free trial, Office24by7 empowers businesses to explore its comprehensive features risk-free.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **5.0/5** | 1 Reviews |
| Ease of Use | 5.0/5 | Based on overall reviews |
| Customer Support | 5.0/5 | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 5.0/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: Office24by7
- **Founded**: 2011

## Commercial Context

- **Starting Price**: ₹0.00
- **Pricing model**: Flat Rate (Free version available) (Free Trial)
- **Pricing Details**: Office24by7 is priced to help organizations maximize return on investment by consolidating CRM, cloud telephony, omnichannel communication, and automation into a single platform. By replacing multiple disconnected tools with one unified system, businesses reduce software licensing, integration, and maintenance costs while improving operational efficiency.

Pricing is customized based on each company’s operational scale and functional requirements rather than per-user charges, allowing teams to grow without increasing software expenses. This makes Office24by7 especially cost-effective for enterprises with large or expanding teams.

Custom plans are designed around industry needs, workflow complexity, and communication volume, ensuring organizations pay only for what they use while gaining measurable productivity improvements. A 15-day free trial enables buyers to evaluate impact on response times, lead conversion, and team performance before making a long-term investment.

This value-driven pricing approach helps businesses control costs, improve collaboration, and achieve sustainable growth with predictable technology spending.
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop)
- **Supported Languages**: English
- **Available Countries**: India

## Features

- Activity Dashboard
- Auto-Dialer
- Automatic Call Distribution
- CRM
- Call Centre Management
- Call Disposition
- Call List Management
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Call Scripting
- Call Tracking
- Call Transfer
- Callback Scheduling
- Caller ID
- Chat/Messaging
- Computer Telephony Integration
- Conferencing
- Customisable Reports

## Integrations (6 total)

- Knowlarity
- Plivo
- Salesforce Platform
- Twilio
- Vonage Business Communications
- Zoho CRM

## Support Options

- Email/Help Desk
- Phone Support

## Category

- [Telephony Software](https://www.getapp.co.uk/directory/294/telephony/software)

## Alternatives

1. [Ringover](https://www.getapp.co.uk/software/117547/ringover) — 4.7/5 (858 reviews)
2. [VoIP.ms](https://www.getapp.co.uk/software/2035391/voip-ms) — 4.8/5 (697 reviews)
3. [Nextiva](https://www.getapp.co.uk/software/91289/nextiva) — 4.6/5 (914 reviews)
4. [CallHippo](https://www.getapp.co.uk/software/107461/callhippo) — 4.4/5 (675 reviews)
5. [Google Voice](https://www.getapp.co.uk/software/100521/google-voice) — 4.5/5 (716 reviews)

## Reviews

### "Amazing Tool" — 5.0/5

> **Titto** | *29 November 2021* | Consumer Services | Recommendation rating: 9.0/10
> 
> **Pros**: Everything gets tracked and we can monitor every calls.
> 
> **Cons**: Slow loading when we click on my calls in the Agent CTI

## Links

- [View on GetApp](https://www.getapp.co.uk/software/2050895/cloud-telephony-software)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/it-communications-software/a/cloud-telephony-software/> |
| en-AE | <https://www.getapp.ae/software/2050895/cloud-telephony-software> |
| en-AU | <https://www.getapp.com.au/software/2050895/cloud-telephony-software> |
| en-CA | <https://www.getapp.ca/software/2050895/cloud-telephony-software> |
| en-GB | <https://www.getapp.co.uk/software/2050895/cloud-telephony-software> |
| en-IE | <https://www.getapp.ie/software/2050895/cloud-telephony-software> |
| en-NZ | <https://www.getapp.co.nz/software/2050895/cloud-telephony-software> |
| en-SG | <https://www.getapp.sg/software/2050895/cloud-telephony-software> |
| en-ZA | <https://www.getapp.za.com/software/2050895/cloud-telephony-software> |

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"GetApp UK","address":{"@type":"PostalAddress","addressLocality":"Egham","addressRegion":"ENG","postalCode":"TW20 9AH","streetAddress":"Tamesis, The Glanty, Staines-upon-Thames Egham TW20 9AH United Kingdom"},"description":"Review, Compare, and Evaluate small business software. GetApp UK has software offers, SaaS and Cloud Apps, independent evaluations, and reviews.","email":"info@getapp.co.uk","url":"https://www.getapp.co.uk/","logo":"https://dm-localsites-assets-prod.imgix.net/images/getapp/getapp-logo-light-mode-5f7ee07199c9b3b045bc654a55a2b9fa.svg","@type":"Organization","@id":"https://www.getapp.co.uk/#organization","parentOrganization":"Gartner, Inc.","sameAs":["https://twitter.com/GetApp","https://www.linkedin.com/company/getapp-com-a-gartner-company"]},{"name":"Cloud Telephony Software","description":"Office24by7 is an all-in-one business platform designed to unify communication, sales, marketing, and customer support under one seamless system. The platform features advanced IVR, smart call routing, click-to-call, call recording, and call analytics to optimize productivity and customer engagement. Its no-code CRM customization empowers organizations to design workflows, modules, and approvals tailored precisely to their business processes without requiring technical expertise.\n\nThis scalable platform supports omnichannel communication, voice, SMS, WhatsApp, email, and WebRTC, enabling teams to maintain context-rich conversations with customers. Integrated marketing automation and lead management tools help nurture prospects and track pipelines efficiently. Real-time dashboards and comprehensive analytics provide actionable insights to drive data-informed decision-making across sales, marketing, and service functions.\n\nDesigned for enterprises of all sizes and industries, Office24by7 enhances operational efficiency through automation of routine tasks and simplifies complex interactions with customizable workflows. Its modular architecture allows seamless integration with existing enterprise systems via APIs while maintaining high standards of security and compliance.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/2681865e-2072-4e8c-9336-768cd27bfcc6.jpeg","url":"https://www.getapp.co.uk/software/2050895/cloud-telephony-software","@type":"SoftwareApplication","@id":"https://www.getapp.co.uk/software/2050895/cloud-telephony-software#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.co.uk/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":5.0,"bestRating":5,"ratingCount":1},"offers":{"price":"0","@type":"Offer","priceCurrency":"INR"},"operatingSystem":"Cloud, Apple, Windows, Linux, Chrome"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Telephony Software","position":2,"item":"/directory/294/telephony/software","@type":"ListItem"},{"name":"Cloud Telephony Software","position":3,"item":"/software/2050895/cloud-telephony-software","@type":"ListItem"}],"@id":"https://www.getapp.co.uk/software/2050895/cloud-telephony-software#breadcrumblist"}]}
</script>