Salesforce for Automotive

About Salesforce for Automotive

"Salesforce Automotive CRM is an auto-dealer management software that helps businesses manage customer engagement, monitor performance, team collaboration, and more from within a unified platform. It enables staff members to create personalized customer journey programs, monitor engagement history, and resolve client inquiries, to optimize customer loyalty operations.

Salesforce Automotive CRM allows team members to manage prospects, demand forecasting, product education, co-marketing, and competitive bid creation processes on a centralized platform. It lets employees establish two-way communication with clients via multiple channels, such as instant messaging, emails, contact centers, and chatbots. It also enables users to capture and route leads from multiple channels, such as online, websites, phone, and social media networks.

Salesforce Automotive CRM allows employees to utilize the AI-enabled analytics platform to gain insights into campaign performance, quotes, customer traffic trends, and aftermarket sales. With Einstein Alerts functionality, business leaders can monitor sales agreement compliance, product performance, account health, and pricing."