---
description: Learn how Cloud Call Center Solution can help your business. We provide UK business users the most detailed information on pricing, features, usability, and reviews for Cloud Call Center Solution.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Cloud Call Center Solution Reviews, Prices & Ratings | GetApp UK 2026
---

Breadcrumb: [Home](/) > [Call Centre Software](/directory/275/call-center/software) > [Cloud Call Center Solution](/software/2050959/call-center-software)

# Cloud Call Center Solution

Canonical: https://www.getapp.co.uk/software/2050959/call-center-software

> Office24by7 Call Center transforms customer engagement with unlimited users, intelligent routing, multichannel interaction, call recording, real-time analytics, and seamless CRM integration, delivering reliable, automated operations and superior service for any business size.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## Overview

### Key benefits of Cloud Call Center Solution

Office24by7 Cloud Call Center Solution provides a highly scalable, reliable, and secure platform that revolutionizes business communication. 

Manage voice communication directly inside the CRM with Office24by7’s built-in cloud telephony and IVR, enabling inbound and outbound calling, call routing, recordings, and automatic activity logging without external dialer integrations.

Engage customers across multiple channels from a single workspace using Office24by7’s omnichannel messaging, which unifies SMS, email, WhatsApp, and voice interactions into a centralized conversation timeline linked to each customer profile.

Automate business workflows with Office24by7’s no-code automation engine and custom app builder, allowing teams to create approval flows, task assignments, alerts, and data capture processes without technical complexity or custom coding.

Monitor performance and operations in real time using Office24by7’s analytics and dashboards, providing visibility into sales pipelines, call activity, agent productivity, and customer engagement trends for faster decision-making.

Deploy industry-specific workflows with Office24by7’s configurable process templates, helping healthcare, finance, retail, and service organizations standardize operations while adapting the system to regulatory and operational requirements.

Scale operations with Office24by7’s unlimited user model, ensuring growing teams can collaborate efficiently without licensing barriers.

Improve data security and access control with role-based permissions and centralized data management, ensuring that sensitive customer information is protected while remaining accessible to authorized teams.

## About the vendor

- **Company**: Office24by7
- **Founded**: 2011

## Commercial Context

- **Starting Price**: ₹0.00
- **Pricing model**: Flat Rate (Free version available) (Free Trial)
- **Pricing Details**: Office24by7 is priced to help organizations maximize return on investment by consolidating CRM, cloud telephony, omnichannel communication, and automation into a single platform. By replacing multiple disconnected tools with one unified system, businesses reduce software licensing, integration, and maintenance costs while improving operational efficiency.

Pricing is customized based on each company’s operational scale and functional requirements rather than per-user charges, allowing teams to grow without increasing software expenses. This makes Office24by7 especially cost-effective for enterprises with large or expanding teams.

Custom plans are designed around industry needs, workflow complexity, and communication volume, ensuring organizations pay only for what they use while gaining measurable productivity improvements. A 15-day free trial enables buyers to evaluate impact on response times, lead conversion, and team performance before making a long-term investment.

This value-driven pricing approach helps businesses control costs, improve collaboration, and achieve sustainable growth with predictable technology spending.
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: English
- **Available Countries**: India

## Features

- API
- Activity Tracking
- Alerts/Escalation
- Auto-Dialer
- Automatic Call Distribution
- Blended Call Centre
- CRM
- Call Centre Management
- Call Logging
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Call Scripting
- Call Tracking
- Call Transfer
- Call Whispering
- Callback Scheduling
- Caller ID
- Chat/Messaging

## Integrations (6 total)

- Knowlarity
- Plivo
- Salesforce Platform
- Twilio
- Vonage Business Communications
- Zoho CRM

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)

## Category

- [Call Centre Software](https://www.getapp.co.uk/directory/275/call-center/software)

## Alternatives

1. [Ringover](https://www.getapp.co.uk/software/117547/ringover) — 4.7/5 (858 reviews)
2. [LiveAgent](https://www.getapp.co.uk/software/91301/liveagent) — 4.7/5 (1753 reviews)
3. [Convoso](https://www.getapp.co.uk/software/8280/cloud-predictive-dialer) — 4.5/5 (386 reviews)
4. [DialedIn CCaaS](https://www.getapp.co.uk/software/104279/chasedata) — 4.8/5 (314 reviews)
5. [Readymode](https://www.getapp.co.uk/software/107701/xencall) — 4.6/5 (136 reviews)

## Links

- [View on GetApp](https://www.getapp.co.uk/software/2050959/call-center-software)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/customer-service-support-software/a/call-center-software/> |
| en-AE | <https://www.getapp.ae/software/2050959/call-center-software> |
| en-AU | <https://www.getapp.com.au/software/2050959/call-center-software> |
| en-CA | <https://www.getapp.ca/software/2050959/call-center-software> |
| en-GB | <https://www.getapp.co.uk/software/2050959/call-center-software> |
| en-IE | <https://www.getapp.ie/software/2050959/call-center-software> |
| en-NZ | <https://www.getapp.co.nz/software/2050959/call-center-software> |
| en-SG | <https://www.getapp.sg/software/2050959/call-center-software> |
| en-ZA | <https://www.getapp.za.com/software/2050959/call-center-software> |

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