--- description: Learn how Solutionreach can help your business. We provide UK business users the most detailed information on pricing, features, usability, and reviews for Solutionreach. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Solutionreach Reviews, Prices & Ratings | GetApp UK 2026 --- Breadcrumb: [Home](/) > [Optometry Software](/directory/807/optometry/software) > [Solutionreach](/software/2051470/solutionreach) # Solutionreach Canonical: https://www.getapp.co.uk/software/2051470/solutionreach Page: 1 / 11\ Next: [Next page](https://www.getapp.co.uk/software/2051470/solutionreach?page=2) > Solutionreach is a patient engagement platform designed for healthcare practices of all sizes, including primary care, multi-unit operations, and specialty practices. With this solution, healthcare teams can access a comprehensive set of capabilities including website management, online scheduling, reputation management, follow-up surveys, patient portal, telehealth, and more. > > Verdict: Rated **3.8/5** by 236 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **3.8/5** | 236 Reviews | | Ease of Use | 3.9/5 | Based on overall reviews | | Customer Support | 3.5/5 | Based on overall reviews | | Value for Money | 3.5/5 | Based on overall reviews | | Features | 3.8/5 | Based on overall reviews | | Recommendation percentage | 70% | (7/10 Likelihood to recommend) | ## About the vendor - **Company**: Solutionreach - **Location**: Lehi, US - **Founded**: 2001 ## Commercial Context - **Starting Price**: US$329.00 - **Pricing model**: Flat Rate - **Pricing Details**: What's included in the Solutionreach platform: Two-way texting, HIPAA-consent, automated reminders, automated recall, appointment confirmation, quick message templates, message flagging, marketing campaigns, waitlist, customization, group messages, missed appointment messages, patient loyalty surveys, reports and analytics, robust patient newsletter template library, patient referrals, team chat, birthday messages. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: United States ## Features - 2-Way Messaging - AI/Machine Learning - API - Activity Dashboard - Alerts/Notifications - Appointment Management - Appointment Scheduling - Approval Process Control - Automated Responses - Automated Scheduling - Availability Indicator - Availability Management - Billing & Invoicing - Booking Management - Calendar Sync - Call Reminders - Campaign Management - Chat/Messaging - Client Database - Communication Management ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Optometry Software](https://www.getapp.co.uk/directory/807/optometry/software) ## Related Categories - [Optometry Software](https://www.getapp.co.uk/directory/807/optometry/software) - [Reputation Management Software](https://www.getapp.co.uk/directory/873/reputation-management/software) - [Patient Management Software](https://www.getapp.co.uk/directory/901/patient-management/software) - [Healthcare CRM Software](https://www.getapp.co.uk/directory/937/healthcare-crm/software) - [Appointment Reminder Software](https://www.getapp.co.uk/directory/1095/appointment-reminder/software) ## Alternatives 1. [Vagaro](https://www.getapp.co.uk/software/103275/vagaro) — 4.7/5 (3631 reviews) 2. [Carepatron](https://www.getapp.co.uk/software/2048864/carepatron) — 4.4/5 (856 reviews) 3. [Weave](https://www.getapp.co.uk/software/121867/weave) — 4.3/5 (668 reviews) 4. [Acuity Scheduling](https://www.getapp.co.uk/software/91169/acuity-scheduling) — 4.8/5 (5744 reviews) 5. [ClinicSense](https://www.getapp.co.uk/software/2039795/clinicsense) — 4.8/5 (651 reviews) ## Reviews ### "Great software with lots of functionality" — 4.0/5 > **Jason** | *24 January 2020* | Health, Wellness & Fitness | Recommendation rating: 8.0/10 > > **Pros**: This is great for our optometry practice. There are lots of tools that are very easy to use and very helpful in communicating with patients and maintaining patients. So much of this is automated and customizable. I can send reminders on a schedule that I choose, by email or text or both. I can send invitations to leave a review on Facebook or Google or to an internal source. I can direct message with patients by sending them "text" messages, and they can reply to our business number with a text - but it comes to Solutionreach. Lots and lot of neat things > > **Cons**: There are a few things I wish were more customizable. Speaking specifically of the reviews, I wish there were a way to send a review just for Google or just for Facebook. Every additional click that someone has to make to leave a review makes it less likely that it will actually happen. Overall, though, really happy with this. > > This has been a great software overall, and I love the online knowledge database and community... lots of answers there for things I can't figure out. I love how well it integrates with our EMR as well. ----- ### "Solutionreach" — 5.0/5 > **Lindsay** | *13 August 2018* | Medical Practice | Recommendation rating: 10.0/10 > > **Pros**: Solutionreach has helped grow our office tremendously. We have been able to reach out to people that we haven't seen in years, and remind them that they need an eye appointment. I think the biggest thing that our patients comment on is how they love all of the appointment reminders. We all lead busy lives and a few reminders are always helpful. I feel like our office has had a steady schedule since we've had solutionreach. > > **Cons**: The only complaint I have is that we have Solutionreach customer service asking to do a free trial of some of the add on's that they have from time to time. They set it up and tell us that they will contact us when the trial is over to see if we want to add it to our subscription. The first time we did that we didn't receive a call and they automatically put that service on our account. They told us that it couldn't be taken off for a year because it wasn't cancelled in the appropriate time (event though they were going to call us). My advice is to make sure you call and cancel a few days before the trial is up. > > Overall experience is a positive one\! ----- ### "Non existent customer service" — 2.0/5 > **Brittany** | *7 January 2021* | Medical Practice | Recommendation rating: 0.0/10 > > **Pros**: The two way texting with patients and capability for patients to text photos. I also love the "huddle" feature in conversations that allows you to create private or public groups amongst staff and message each other. > > **Cons**: The deception that after our on boarding specialist got us, well, boarded that we would continue to have a customer service rep. available for us should we run in to any issues with the program itself or questions we might have regarding customization and further training. Thankfully I am a VERY quick learner and I was able to learn the system and it's functions fairly independently as I am the manager of communications as well as "trainer" for this program as well within my office. \*non existent syncs \*constant lies that someone will reach back out to us with updates regarding anything we have corresponded with them about \*absolutely ZERO follow through from "case managers", support technicians or management regarding any issues. \*30 minute minimum hold times when calling and days go by after emailing before anyone responds, if they ever do. \*not enough room to customize the pre-set templates in the system for our reminders and appointment types (email \& text) \*promised 4 syncs a day (which is NOT enough for a practice that sees over 200 patients daily) yet we only end up getting maybe 1 or 2 a day so patient's are still receiving reminder information that is out of date, even hours after canceling or rescheduling their appts. \*blocking reminders so patient's don't receive out of date reminders because of the undependable sync, yet the blocks are somehow taken off and the patients get reminders for things they aren't supposed to anymore. > > Before I go on please see "cons" section to give an insight in to what we have been dealing with. In the beginning, Solutionreach seemed great. They promised they would integrate with our PMS, and with the exception of a few stragglers I would find not in the system it seemed to be working. This quickly changed with the non existent and down right unsympathetic "custom support team". Again, refer to "cons". There has ALWAYS been an issue with the sync uploads but it started getting really really bad in November 2020. For the month of November I would have to reach out at least once a week to try to get someone to get our sync back on track, I would be on hold for ages and it would get fixed and then the next week, back at it again. I reached out via email to the support team on: 11/06/20, 11/16/20, 11/30/20, 12/03/20 and 12/10/20 with my manager calling in between to find out why our sync module was STILL NOT WORKING and to demand a refund. It is now 01/07/21 and they have not ran a sync since 12/10/20 nor responded to my request for an update which I sent on 01/04/2021. Our patients continue to get out of date reminders or no reminders at all (if they've scheduled since the last sync.) Our no show rate is climbing because of it and I'm left apologizing and explaining to our patients that unfortunately the system that should be helping us all is quite severely BROKEN. We fully intend to cut ties with this company and take our business elsewhere. ----- ### "Reduces employee wages and improves consistency" — 4.0/5 > **Nathan** | *23 April 2019* | Hospital & Health Care | Recommendation rating: 6.0/10 > > **Pros**: Automates the never-ending task of patient confirmations and recalls > > **Cons**: Randomly skips some tasks and the server tool crashed frequently > > Great idea, but our experience was tainted by poor customer support and buggy software ----- ### "Office ease\!" — 5.0/5 > **Ashley** | *9 October 2018* | Medical Practice | Recommendation rating: 10.0/10 > > **Pros**: Texting clients is easy on the desktop app AND on the iphone app\! Chat support is excellent. Customer service is equally wonderful and helpful. > > **Cons**: I keep getting SR Communication errors and issues communicating with my server. ----- Page: 1 / 11\ Next: [Next page](https://www.getapp.co.uk/software/2051470/solutionreach?page=2) ## Links - [View on GetApp](https://www.getapp.co.uk/software/2051470/solutionreach) ## This page is available in the following languages | Locale | URL | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | ----- ## Structured Data