Braze
About Braze
Braze is a leading customer engagement platform that powers lasting connections between consumers and brands they love. Braze allows any marketer to collect and take action on any amount of data from any source, so they can creatively engage with customers in real time, across channels from one platform. From cross-channel messaging and journey orchestration to Al-powered experimentation and optimization, Braze enables companies to build and maintain absolutely engaging relationships with their customers that foster growth and loyalty.
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- Industry: Logistics & Supply Chain
- Company size: 10,000+ Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
An Email Marketing Service that Is Highly Reliable
Reviewed on 26/11/2023
Braze is super amazing.
The features are effective.
The experience is incredible.
Braze is super amazing.
The features are effective.
The experience is incredible.
Pros
The capabilities of Braze are brilliant.
It is an effective email marketing service.
Cons
I have not disliked any features of Braze since I started using it.
Braze is effective.
- Industry: Construction
- Company size: 2–10 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Braze makes mass mailing very easy
Reviewed on 11/09/2023
We brought Braze for the purpose of sending email communications, push notifications and in-app...
We brought Braze for the purpose of sending email communications, push notifications and in-app messaging. In order to communicate with its members in a more effective and particular way, we can incorporated new ways to communicate with its members. We are now able to increase our overall engagement and can also expand our speeches in order to refine them. We also use the website to conduct questionnaires to learn more about our members. As a result, Braze is very intuitive: the navigation is easy and makes sense. The surface is very firm, so it is simple to execute strategies effectively and in a thoughtful way.
Pros
The customer service is truly admirable. They are responsive and respond to everything that is thrown at them in a timely and accessible manner. You have missed what you have not been able to fix, either in the form of experimenting on the platform or through your study tools. The customer service staff is wonderful. I can only praise the totality of the people we have dealt with since we started using Braze. They ask good questions and help guide us in the use of the product as we talk to them. They also answer any number of questions when we launch a new/complex campaign.
Cons
There were certain tricky parts during the application, however, the Braze group was of great assistance in supporting us.
- Industry: Financial Services
- Company size: 11–50 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
Braze SDK not very easy
Reviewed on 12/03/2019
Nothing special
Nothing special
Pros
It has a bunch of features and does what it promises, it can relate users id, it manages the notification correctly and they are easy to implement.
Cons
The Android SDK sometimes crashes, and they don't give priority to client problems, there was a time out production product start crashing a lot because of Braze problems.
- Industry: Broadcast Media
- Company size: 10,000+ Employees
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great program!
Reviewed on 29/11/2024
So far, it has been a great experience once I got used to the system. I understood it fairly quick...
So far, it has been a great experience once I got used to the system. I understood it fairly quick with some help from co-workers and now I use it efficiently and effectively.
Pros
I like the ability to monitor my online campaigns and alerts sent out. It's nice to be able to see what worked and what didn't.
Cons
I found Braze a little difficult to use at first and I didn't totally understand it.
- Industry: Oil & Energy
- Company size: 10,000+ Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Top-notch multichannel campaign tool that boost customer engagement.
Reviewed on 30/11/2023
My user experience has been great. Braze has elevated our customers engagement and increases our...
My user experience has been great. Braze has elevated our customers engagement and increases our productivity.
Pros
Braze is a powerful and reliable tool in orchestrating marketing and services messages across different channels like in-app message, push notifications, SMS, email and web messages. I love it's easy to create a campaign with an audience to inform our customers about our products and services.
I also love this tool is constantly updated and adding new features which are great for our business processes and marketing.
Cons
Our customers are very happy and satisfied with our business services and products all our thanks to Braze.
Braze FAQs
Below are some frequently asked questions for Braze.Q. What type of pricing plans does Braze offer?
Braze offers the following pricing plans:
- Free Trial: Available
Please contact Braze directly for pricing details.
Q. Who are the typical users of Braze?
Braze has the following typical customers:
11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Braze support?
Braze supports the following languages:
Brazilian Portuguese, English, French, Japanese, Korean, Spanish
Q. Does Braze support mobile devices?
Braze supports the following devices:
Q. What other apps does Braze integrate with?
We do not have any information about what integrations Braze has
Q. What level of support does Braze offer?
Braze offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base
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