Momence

4.2 (69)
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Software for managing live events and on-demand experiences.

About Momence

Momence is a ticketing platform for events and content. Users can sell tickets or access rights to live events, on-demand video, courses, and digital content. The software integrates with third-party apps and provides appropriate access controls. Tools to monetize access rights for in-person events, like education courses and conferences, are also provided. To create hybrid experiences, users can combine live and in-person events. A video library function is included on-demand content, and the platform integrates with other virtual event software, including Zoom.

For bookings, users can choose from different purchase options before signing up. Registrations are automated upon first purchases, and upselling options are available to facilitate more revenue or subscriptions. The look and feel of registration pages are fully configurable, and custom fields can be added as needed. Momence software also includes data analytics, CRM capabilities, SMS functions, and email marketing tools.


Images

Momence Software - Momence Dashboard - create live events, on-demand video libraries, memberships and subscriptions
Momence Software - Sell tickets and collect payments with event pages
Momence Software - Create an on-demand video library
Momence Software - One-line-of-code plugin that integrates with your website in seconds
Momence Software - Live event schedule plug-in
View 5 more
Momence Software - Momence Dashboard - create live events, on-demand video libraries, memberships and subscriptions
Momence Software - Sell tickets and collect payments with event pages
Momence Software - Create an on-demand video library
Momence Software - One-line-of-code plugin that integrates with your website in seconds
Momence Software - Live event schedule plug-in

Not sure about Momence? Compare with a popular alternative

Momence

4.2 (69)
VS.
Most reviewed

Starting Price

No pricing found
US$159.00
month

Pricing Options

Free version
Free trial
Free version
Free trial

Features

115
69

Integrations

6
11

Ease of Use

4.1 (69)
4.6 (182)

Value for Money

4.1 (69)
4.8 (182)

Customer Service

4.0 (69)
4.8 (182)
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Reviews

Overall rating

4.2 /5
(69)
Value for Money
4.1/5
Features
4.1/5
Ease of Use
4.1/5
Customer Support
4.0/5

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Showing 5 reviews of 69
Whitney
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Growing, developing company

Reviewed on 18/12/2024

It is worth it if you're paying for it, but it became much more difficult to find value in it in...

It is worth it if you're paying for it, but it became much more difficult to find value in it in the basic plan

Pros

I love that they are actively developing it and constantly have new features available

Cons

I recently had to downgrade due to change in my studio. What they promised me a few months ago ended up being incorrect by the time of my downgrade to the basic plan

Alternatives Considered

Mindbody

Reasons for Choosing Momence

Tula kept raising the prices and Momence promised locked in prices

Reasons for Switching to Momence

Mindbody was way overpriced compared to momence
Jason
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Great system appointment and health based features have some ways to go, and data migration...

Reviewed on 17/02/2024

I think Momence is a great tool, I think the team is great overall, and they are very attentive to...

I think Momence is a great tool, I think the team is great overall, and they are very attentive to customers needs and take on feedback. I think there is a higher focus on gyms and other event based businesses than appointment based businesses and a higher focus on fitness and "wellness" over health (e.g physios and medial massage) so something to consider. A couple of my leaves are 1) the payment processor fees are very high 2) the limited options for payment integrations and 3) no HIPCAS or HealthPoint health fund claims integration 4) subscription fees are in US so you are paying extra for that from concession fees 5) which I think has been the biggest let down by far was the migration. It's left a very bitter taste in my mouth, and I think the worse part is the lack of genuine care shown for how the gaps in the migration processes affects business owners, the lack of ownership of the gaping holes in the process and what seems like no desire to even consider reviewing the process for improvement.

Pros

I love the simplicity, the elegance of the app, the richness of features and the pace at which they make changes. I also love the availability of support both chat and phone. I love that the product and dev teams act on feedback quickly. I think its fairly well priced for the feature set and if they keep improving at the pace that they are then I'm looking forward to the future.

Cons

The biggest draw back for me was the data migration. I'm utterly disappointed that
1) they did not disclose how limited there import approach was, in fact it was the opposite
2) it seemed like they let me put a tonne of instructions to gather to placate me, then they promptly ignored a lot of it
3) decision were made on my behalf (e.g. they imported my appointments as events, they showed the appointments payment as taken by the person that imported them on the date of the import rather that the original data)
4) the team didn't think to look at anomalies or confirm anything with me or do any data checks or reviews before committing the data it's been 2 months and my data is still useless. The thing the migration team did really well which I thank them for is consolidating duplicates and importing our gift cards.

Alternatives Considered

ABC Glofox, Vagaro, Mindbody, Fresha and WellnessLiving

Reasons for Choosing Momence

Better clinics was too limited overall and had a lot of bugs. it wasn't mobile friendly, didn't have gift card or membership features, had no online store capability, no customer app or portal so ended up with multiple duplicates, no staff app and had a very limited design. Also features didn't improve frequently enough to warrant staying with them. The team is great though, very supportive they just had a very small team to customer base and the app wasn't evolving fast enough.

Switched From

Better Clinics

Reasons for Switching to Momence

It seems like Momence was the best mix of usability, accessibility, flexibility, support, and transparency in pricing. It also hit on all the main features that we wanted and the administration of it was less complex than others, while the interface and feature set was more well rounded overall. Also the overall reviews leaned in Momence favour when it came to overall satisfaction with the provider itself.
Jennifer
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: Self Employed
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Don't do it! Stay clear of Momence!

Reviewed on 10/12/2024

Stay clear as a small business! I've been trying to cancel my business account since October and...

Stay clear as a small business! I've been trying to cancel my business account since October and was charged again today. I will now have to begin disputing charges on my credit card. There is no way to remove payment information, and when someone rarely responds to my request to cancel my business account, it is all talk and no action.

Pros

There isn't much to like. Although they were very responsive when I set up my business nearly two years ago, it was all downhill from there.

Cons

There is a lack of support and customer service. There is no easy way to cancel a business account. I've been trying to get someone to cancel my account for two months. In the meantime, I keep getting charged monthly, and I'm no longer using it.

Alternatives Considered

Acuity Scheduling, Mindbody and WellnessLiving

Reasons for Switching to Momence

Price. I was given a deal since I'm using a bit differently than intended.
Matt
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Momence would be great if they actually started listening to their customers

Reviewed on 16/11/2024

Momence oversold and underdelivered. in the 6-7 months we've been a customer its actually gotten...

Momence oversold and underdelivered. in the 6-7 months we've been a customer its actually gotten worse for us bc they no longer offer phone support - so getting ahold of someone who can actually help usually means emailing the co-founder, who will reply with brief non-answers that basically translate to : yes we hear you, no we don't care.

Pros

clean interface is pretty much the only thing that's a pro, and the cons monumentally outweigh any pros. If you're considering momence, please for your time/sanity/wallets sake... DONT SIGN A CONTRACT WITH THEM

Cons

i hate how clunky and non-custmizable the embeddable widget is - momence does not care that their widget isn't mobile friendly. I also HATE they force you to give them a backlink from your website to momence.com improving their SEO - we pay you $300 go buy your own backlinks don't force us to promote your product.

The review generation sucks you can't customize the messaging or sequences sent for reviews so good luck getting your clients to leave reviews from the "automation" momence provides

The CRM is even worse. They allow you to create custom fields for data you collect in your FB ads, but they DO NOT allow you to create custom fields in your email or SMS messaging - imagine how infuriating it is for us for example - we have a massage studio and when people respond to our ads they give us a prefered appt time - we have to MANUALLY reply to each one bc momence doesn't have features CRMS from 5 years ago have.

Yes i've reached out to their team about this numerous times and from the bottom all the way to the co-founders, they have brushed off the suggestion.

Oh - lead management? you're forced to manage leads in small batches - of course they provided a CSV IMPORT feature but no CSV export feature (probably bc they want to make it as difficult as possible for customers to leave)

But bc of the limitations of their CRM today their support suggested the only way i can get to that data is to manually export data (since the lead management panel only shows a limited number of fields the task of exporting a months worth of leads so we can actually contact them the way we want to? that will literally take hours and hours and hours)

Which btw, if you like chat support from overseas by people who are still learning english, you will LOVE momence.

If you expect competent support from people who know and understand their own product? Yeah keep looking, momence aint it.

Alternatives Considered

Vagaro

Reasons for Switching to Momence

initially their management and sales appeared very accessible and promised they'd be there for us when we needed help. management answers emails but they are rarely HELPFUL - that makes all the difference
Rachel
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Momence - A good health/wellness scheduling system!

Reviewed on 28/10/2024

Momence has been a fairly simple platform to use with quite a bit of functionality - scheduling ,...

Momence has been a fairly simple platform to use with quite a bit of functionality - scheduling , livestreaming, payment processing - for our health/wellness arm of the business

Pros

Extremely easy to use from the administrative side

Cons

Clients occasionally report glitches in payment processing as well as receiving links to class signups at the beginning of their payment cycle - this has been an ongoing issue and has always been resolved, but sometimes it has taken up to 5 days to resolve

Showing 5 reviews of 69 Read all reviews

Momence FAQs

Below are some frequently asked questions for Momence.

Momence offers the following pricing plans:

  • Pricing model: Free Version, Subscription
  • Free Trial: Available

We offer four pricing tiers - Momence Light - Free plan - Access to all features except SMS messaging + 5% transaction fee per ticket. Momence Basic - $20/mo - Access to all features + SMS messaging + 1% transaction fee per ticket. Momence Pro - $60/mo - Access to all features + SMS messaging + zero transaction fees. Momence Custom - Custom Pricing - Access to all features + SMS messaging + zero transaction fees.

Momence has the following typical customers:

Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

Momence supports the following languages:

English

Momence supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

Momence integrates with the following applications:

Shopify, Squarespace, Stripe, Webflow, Wix, WordPress

Momence offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

Related categories

See all software categories found for Momence.