---
description: Learn how Sugester can help your business. We provide UK business users the most detailed information on pricing, features, usability, and reviews for Sugester.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Sugester Reviews, Prices & Ratings | GetApp UK 2026
---

Breadcrumb: [Home](/) > [Forms Automation Software](/directory/589/forms-automation/software) > [Sugester](/software/2053288/sugester)

# Sugester

Canonical: https://www.getapp.co.uk/software/2053288/sugester

> Sugester is a marketing automation system that helps small and medium-sized businesses with customer communication, product management, and team collaboration. Key features include live chat, task management, forum, knowledge base, feedback, and customer relationship management.
> 
> Verdict: Rated **4.0/5** by 4 users. Top-rated for **Likelihood to recommend**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.0/5** | 4 Reviews |
| Ease of Use | 4.0/5 | Based on overall reviews |
| Customer Support | 4.8/5 | Based on overall reviews |
| Value for Money | 4.0/5 | Based on overall reviews |
| Features | 3.7/5 | Based on overall reviews |
| Recommendation percentage | 60% | (6/10 Likelihood to recommend) |

## About the vendor

- **Company**: Sugester
- **Founded**: 2015

## Commercial Context

- **Starting Price**: US$9.00
- **Pricing model**: Flat Rate (Free version available) (Free Trial)
- **Pricing Details**: 3 tiers of pricing ($9, $19, $39) per agent per month.
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Available Countries**: Poland

## Features

- Alerts/Escalation
- Automated Routing
- Autoresponders
- CRM
- Call Centre Management
- Call Recording
- Call Routing
- Catalog Management
- Collaboration Tools
- Contact Management
- Content Management
- Customer Surveys
- Customisable Branding
- Discussions/Forums
- Document Storage
- Drag & Drop
- Drip Campaigns
- Dynamic Content
- Email Management
- Event Triggered Actions

## Integrations (11 total)

- BigCommerce
- Dropbox Business
- GitHub
- Gmail
- Mailgun
- Plivo
- PrestaShop
- Shopify
- Volusion
- WooCommerce
- WordPress

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Forms Automation Software](https://www.getapp.co.uk/directory/589/forms-automation/software)

## Related Categories

- [Forms Automation Software](https://www.getapp.co.uk/directory/589/forms-automation/software)
- [Knowledge Management Software](https://www.getapp.co.uk/directory/257/knowledge-management/software)
- [Marketing Automation Software](https://www.getapp.co.uk/directory/308/marketing-automation/software)
- [Help Desk Software](https://www.getapp.co.uk/directory/287/help-desk-ticketing/software)
- [VoIP Software](https://www.getapp.co.uk/directory/107/voip/software)

## Alternatives

1. [Bitrix24](https://www.getapp.co.uk/software/90602/bitrix24) — 4.2/5 (984 reviews)
2. [EngageBay CRM](https://www.getapp.co.uk/software/113999/engagebay-marketing) — 4.7/5 (907 reviews)
3. [JIRA Service Management](https://www.getapp.co.uk/software/91811/jira-service-management) — 4.5/5 (763 reviews)
4. [User.com](https://www.getapp.co.uk/software/104019/user) — 4.6/5 (36 reviews)
5. [Caspio](https://www.getapp.co.uk/software/90524/caspio) — 4.6/5 (249 reviews)

## Reviews

### "Sugester helps to organize your tasks" — 5.0/5

> **Karolina** | *27 July 2022* | Retail | Recommendation rating: 8.0/10
> 
> **Pros**: They offer free trial which lasts for 30 days - planty of time to decide if this software is right for you. We mostly use Sugester for organizing our customer service - you can easily assign tasks to your coworkers, give them priorieties and deadlines. You have a possibility to link many mailboxes to Sugester so you can gather e-mails from many sources in one place. Option for livechat
> 
> **Cons**: There's no possibility to integrate your calendar from any third party software. They have very little already prepared integrations.

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### "Very usable thanks to its reasonable scope" — 5.0/5

> **Szymon** | *11 June 2015*
> 
> The helpdesk software giants, like Zendesk and Freshdesk, can be overwhelming for a small business. They have tons of powerful features, but learning to use the software can be overwhelming and time-consuming. Learning Sugester takes minutes - everything is very well-done and straightforward.
As far as cons go - the interface could be improved aesthetically. I also came across some minor glitches, but those will have probably been ironed out by the time you are reading this.
Overall, I would definitely recommend this software to medium business owners looking to upgrade their helpdesk.

-----

### "Easy to use livechat. Average quality e-mail customer service system" — 3.0/5

> **Piotr** | *15 July 2022* | Retail | Recommendation rating: 5.0/10
> 
> **Pros**: Compared to others, the system is relatively cheap (license per workstation). You can change the number of operators during the contract. Livechat works smoothly and it was easy to integrate. Email templates speed up responses to recurring customer questions.
> 
> **Cons**: Handling e-mail notifications is unintuitive. Sometimes there are several threads / tickets for one task / People who do not work in the system on a regular basis get lost in it easily. It also takes time for the operator to become independent.
> 
> The tool is good for small online stores that do not have an extensive customer service department structure. Livechat works well, e-mail handling is worse. The good reporting system is definitely an advantage.

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### "Good easy to work with" — 3.0/5

> **Verified Reviewer** | *14 May 2018* | Recommendation rating: 5.0/10
> 
> **Pros**: what i like the most about this software is the fact that it is compatible with any operating system in a mobile phone and the software is very easy to run with unlimited bandwidth.
> 
> **Cons**: what i least like about the software is it does not redirect the user properly hence not easy to work with unless you understand the interface properly
> 
> it save time and i was able to reach my target clients easily

## Links

- [View on GetApp](https://www.getapp.co.uk/software/2053288/sugester)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/collaboration-software/a/sugester/> |
| en-AE | <https://www.getapp.ae/software/2053288/sugester> |
| en-AU | <https://www.getapp.com.au/software/2053288/sugester> |
| en-CA | <https://www.getapp.ca/software/2053288/sugester> |
| en-GB | <https://www.getapp.co.uk/software/2053288/sugester> |
| en-IE | <https://www.getapp.ie/software/2053288/sugester> |
| en-NZ | <https://www.getapp.co.nz/software/2053288/sugester> |
| en-SG | <https://www.getapp.sg/software/2053288/sugester> |
| en-ZA | <https://www.getapp.za.com/software/2053288/sugester> |

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