Vocalcom Hermes360

About Vocalcom Hermes360

With Vocalcom’s omnichannel cloud contact center solution, agents can manage their inbound and outbound contacts across all interaction channels on a single unified platform. The software offers the following features: omnichannel communication channels, CRM integration, reports and analytics, outbound and inbound calls, CCaaS and more.


Images

Vocalcom Hermes360 Software - Customer Service
Vocalcom Hermes360 Software - Telemarketing & Telesales
Vocalcom Hermes360 Software - Debt Collection
Vocalcom Hermes360 Software - CCaaS
Vocalcom Hermes360 Software - Reporting & Analytics
View 7 more
Vocalcom Hermes360 video
Vocalcom Hermes360 video
Vocalcom Hermes360 Software - Customer Service
Vocalcom Hermes360 Software - Telemarketing & Telesales
Vocalcom Hermes360 Software - Debt Collection
Vocalcom Hermes360 Software - CCaaS
Vocalcom Hermes360 Software - Reporting & Analytics

Not sure about Vocalcom Hermes360? Compare with a popular alternative

Vocalcom Hermes360

4.9 (17)
VS.
Most reviewed

Starting Price

No pricing found
US$70.00
month

Pricing Options

Free version
Free trial
Free version
Free trial

Features

77
143

Integrations

No integrations found
67

Ease of Use

4.8 (17)
4.4 (19)

Value for Money

4.8 (17)
4.5 (19)

Customer Service

4.9 (17)
4.2 (19)
Green rating bars show the winning product based on the average rating and number of reviews.

Alternatives

Sagicc

4.4
#1 Alternative to Vocalcom Hermes360
Sagicc is ideal for companies with difficulties in serving multitudes of customers at the same time, adapting to...

INO CX

4.5
#2 Alternative to Vocalcom Hermes360
INO CX is a cloud-based omnichannel call center software, which helps businesses aggregate customer interactions from...

Genesys Cloud CX

4.4
#3 Alternative to Vocalcom Hermes360
Genesys Cloud CX cloud contact centre lets you differentiate faster, adapt easier, and architect better with an...

NOLA

4.8
#4 Alternative to Vocalcom Hermes360
NOLA AUTOMATION is an auto dialer solution that helps call centers communicate with customers via various methods...

Reviews

Overall rating

4.9 /5
(17)
Value for Money
4.8/5
Features
4.8/5
Ease of Use
4.8/5
Customer Support
4.9/5

Already have Vocalcom Hermes360?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 17
david
david
Overall rating
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

for me it is the best program to manage telesales

Reviewed on 03/06/2018

acquisition of potential customers, thanks to this program that organizes and applies artificial...

acquisition of potential customers, thanks to this program that organizes and applies artificial intelligence

Pros

Thanks to artificial intelligence, communication with our customers is simplified and, at the same time, the degree of loyalty and commitment of our users.

Cons

I think there should be special discounts for potential customers and have a great degree of synergy between the company and its users

Mims
Overall rating
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

Simply, effortless technology

Reviewed on 10/07/2015

dreambox selected Vocalcom for it's local cloud centre in the UAE. Since our inception in 2013,...

dreambox selected Vocalcom for it's local cloud centre in the UAE. Since our inception in 2013, we've managed to deliver the regions most advanced yet simple and effortless cloud contact centre to large and small SMEs. A truly cloud ready solution with exceptional features from mobile to social to CRM and Graphical scripting tools. We've been able to help local SMEs deliver exceptional customer experiences, reduce costs and maximise value thanks to Vocalcom solutions and support.

Pros

Easy to use
Flexible
Truly multi-tenancy and cloud ready
Complete omni-channel experience

Cons

Looking forward to deploying the new webRTC feature in the next couple of months!

eric
Overall rating
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support

great and easy to use contact center solution

Reviewed on 03/05/2013

I recommend Hermes Cloud because it s really designed and focused BUSINESS, and full compatible...

I recommend Hermes Cloud because it s really designed and focused BUSINESS, and full compatible with all business when you need solutions without any investment and maybe without IT implementation

Pros

we used since 4 months Hermes Cloud and it changes our profesional daily life ; very easy to install ( less than one hour ! ) and to use by my team

Cons

we improve our argued contact more than 35% ; we are focusing on telesales but also on inbound call generated from web call back ; the reports are powerfull and very efficient too for our supervisor
we can add more positions more easy than never before and it s very important for campaign with immediate additionnal positions

Neri
Overall rating
  • Industry: Telecommunications
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Great Flexibility means being able to evolve with the time

Reviewed on 10/02/2016

Pros

The platform provides required flexibility so important in this new economy. Having to provide customer service experience over Watches remind us all that your communication platform will need to evolve every year. Having a platform that allows you to evolve with the time is paramount.

Cons

Product documentation can be improved and made available online...

Berndt
Overall rating
  • Industry: Computer Software
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

MOst flexible Cloud solution

Reviewed on 22/03/2016

Pros

Total flexibility with low complexity. Deep process integrations. Excellent Scipting engine. Full channel support in one solution

Cons

Some documentation could be a little bit more detailed.

Showing 5 reviews of 17 Read all reviews

Vocalcom Hermes360 FAQs

Below are some frequently asked questions for Vocalcom Hermes360.

Vocalcom Hermes360 offers the following pricing plans:

  • Free Trial: Not Available

Please contact Vocalcom directly for pricing information.

Vocalcom Hermes360 has the following typical customers:

Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

Vocalcom Hermes360 supports the following languages:

Brazilian Portuguese, English, European Portuguese, French, Portuguese, Spanish

Vocalcom Hermes360 supports the following devices:

We do not have any information about what integrations Vocalcom Hermes360 has

Vocalcom Hermes360 offers the following support options:

Email/Help Desk, Knowledge Base, Phone Support

Related categories

See all software categories found for Vocalcom Hermes360.