Vocalcom Hermes360
About Vocalcom Hermes360
With Vocalcom’s omnichannel cloud contact center solution, agents can manage their inbound and outbound contacts across all interaction channels on a single unified platform. The software offers the following features: omnichannel communication channels, CRM integration, reports and analytics, outbound and inbound calls, CCaaS and more.
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- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
for me it is the best program to manage telesales
Reviewed on 03/06/2018
acquisition of potential customers, thanks to this program that organizes and applies artificial...
acquisition of potential customers, thanks to this program that organizes and applies artificial intelligence
Pros
Thanks to artificial intelligence, communication with our customers is simplified and, at the same time, the degree of loyalty and commitment of our users.
Cons
I think there should be special discounts for potential customers and have a great degree of synergy between the company and its users
- Industry: Information Technology & Services
- Company size: 11–50 Employees
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
Simply, effortless technology
Reviewed on 10/07/2015
dreambox selected Vocalcom for it's local cloud centre in the UAE. Since our inception in 2013,...
dreambox selected Vocalcom for it's local cloud centre in the UAE. Since our inception in 2013, we've managed to deliver the regions most advanced yet simple and effortless cloud contact centre to large and small SMEs. A truly cloud ready solution with exceptional features from mobile to social to CRM and Graphical scripting tools. We've been able to help local SMEs deliver exceptional customer experiences, reduce costs and maximise value thanks to Vocalcom solutions and support.
Pros
Easy to use
Flexible
Truly multi-tenancy and cloud ready
Complete omni-channel experience
Cons
Looking forward to deploying the new webRTC feature in the next couple of months!
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Review Source
Overall rating
- Ease of Use
- Customer Support
great and easy to use contact center solution
Reviewed on 03/05/2013
I recommend Hermes Cloud because it s really designed and focused BUSINESS, and full compatible...
I recommend Hermes Cloud because it s really designed and focused BUSINESS, and full compatible with all business when you need solutions without any investment and maybe without IT implementation
Pros
we used since 4 months Hermes Cloud and it changes our profesional daily life ; very easy to install ( less than one hour ! ) and to use by my team
Cons
we improve our argued contact more than 35% ; we are focusing on telesales but also on inbound call generated from web call back ; the reports are powerfull and very efficient too for our supervisor
we can add more positions more easy than never before and it s very important for campaign with immediate additionnal positions
- Industry: Telecommunications
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Great Flexibility means being able to evolve with the time
Reviewed on 10/02/2016
Pros
The platform provides required flexibility so important in this new economy. Having to provide customer service experience over Watches remind us all that your communication platform will need to evolve every year. Having a platform that allows you to evolve with the time is paramount.
Cons
Product documentation can be improved and made available online...
- Industry: Computer Software
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
MOst flexible Cloud solution
Reviewed on 22/03/2016
Pros
Total flexibility with low complexity. Deep process integrations. Excellent Scipting engine. Full channel support in one solution
Cons
Some documentation could be a little bit more detailed.
Vocalcom Hermes360 FAQs
Below are some frequently asked questions for Vocalcom Hermes360.Q. What type of pricing plans does Vocalcom Hermes360 offer?
Vocalcom Hermes360 offers the following pricing plans:
- Free Trial: Not Available
Please contact Vocalcom directly for pricing information.
Q. Who are the typical users of Vocalcom Hermes360?
Vocalcom Hermes360 has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Vocalcom Hermes360 support?
Vocalcom Hermes360 supports the following languages:
Brazilian Portuguese, English, European Portuguese, French, Portuguese, Spanish
Q. Does Vocalcom Hermes360 support mobile devices?
Vocalcom Hermes360 supports the following devices:
Q. What other apps does Vocalcom Hermes360 integrate with?
We do not have any information about what integrations Vocalcom Hermes360 has
Q. What level of support does Vocalcom Hermes360 offer?
Vocalcom Hermes360 offers the following support options:
Email/Help Desk, Knowledge Base, Phone Support
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