eClinicalWorks

3.3 (367)
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Electronic medical records for the healthcare sector

About eClinicalWorks

eClinicalWorks is a patient management software designed to help businesses in the healthcare sector maintain electronic medical records and engage patients. The HIPAA-compliant platform enables managers to handle bookings and automate campaigns to send appointment reminders.

Administrators can collect information regarding vital signs through pre-visit questionnaires and document progress notes. eClinicalWorks allows physicians to connect with patients via audio and video conferencing on a unified interface. Supervisors can also share screens to review and discuss lab results, e-rays, and medications in real-time.

eClinicalWorks lets stakeholders conduct satisfaction surveys to collect feedback and track usage analytics using mobile applications on Android and iOS devices.


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eClinicalWorks Software - EHR accessible on any device: tablet, desktop, or mobile
eClinicalWorks Software - PRISMA - Health Information Search Engine
eClinicalWorks Software - healow Patient Engagement Services
eClinicalWorks Software - Value-Based Care
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eClinicalWorks video
eClinicalWorks Software - EHR accessible on any device: tablet, desktop, or mobile
eClinicalWorks Software - PRISMA - Health Information Search Engine
eClinicalWorks Software - healow Patient Engagement Services
eClinicalWorks Software - Value-Based Care

Not sure about eClinicalWorks? Compare with a popular alternative

eClinicalWorks

3.3 (367)
VS.

Starting Price

US$449.00
month
No pricing found

Pricing Options

Free version
Free trial
Free version
Free trial

Features

44
60

Integrations

No integrations found
No integrations found

Ease of Use

3.3 (367)
4.1 (98)

Value for Money

3.0 (367)
3.9 (98)

Customer Service

2.8 (367)
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Green rating bars show the winning product based on the average rating and number of reviews.

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Reviews

Overall rating

3.3 /5
(367)
Value for Money
3.0/5
Features
3.3/5
Ease of Use
3.3/5
Customer Support
2.8/5

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Showing 5 reviews of 367
Verified Reviewer
Overall rating
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

An amazing software to use for a medical office who wants everything in one place!

Reviewed on 24/04/2018

Pros

I love that this software has everything you need in one spot. You no longer have to open 2 or 3 programs, because this does it all! You can view the schedule, look up a patients medical records and visits, and view all their information/notes in one place. It is easy to use once you get the hang of it. Customer service is very quick to respond to you when placing a ticket and make sure to quickly resolve any issues you might have. This software has so many more features compared to other softwares I have used and you have so many options when scheduling someone.

Cons

The layout of this software is very confusing to say the least. It has so many great features, but everything is very scattered. It took me months to learn all the reports you could run and all the billing features. The medical records would get very frustrating at times because certain things that were entered in would not save at times and just disappear. This software is also expensive, but I will say you are able to accomplish so many things so it is worth it.

Shoshana Malka
Shoshana Malka
Overall rating
  • Industry: Medical Practice
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

eclinical review by medical practice

Reviewed on 30/01/2021

I use eclinical every day. I look over patients notes, I put in authorization status in the charts,...

I use eclinical every day. I look over patients notes, I put in authorization status in the charts, I review the testing and I use the templates to put in the testing based on the doctors notes. I also look over the schedule to see which patients will be coming in each day. It's a great platform, very robust with a lot of features and easy to jump in and start using for someone new.

Pros

Eclinical is a great software. We use it for our medical practice for visit notes, internal notes, billing, faxes and medications.

Cons

We do need to use excel spreadsheets to keep track of certain things. There is no easy way to track the authorization process. I also don't like the way telephone notes are set up, it's not arranged for the workflow of the office staff but it's great for the doctors seeing the patients and for the storing of the records. Because so many platforms are not hipaa compliant I wish Eclinical had more of a way for the office staff to collaborate, to message each other, to have more crm features. For the medical features it does a great job though

Robin
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

No enough space to write down all the complaints about this software and their support staff

Reviewed on 23/07/2019

Troublesome from the start. Training was awful and we paid for 2 separate training classes for our...

Troublesome from the start. Training was awful and we paid for 2 separate training classes for our employees. They were charging us for things that they didn't even have set up. We finally hirer an IT/Rn person that could help us with this program. Our employee is constantly telling ECW tech people what they need to do because they have no clue and we don't have the access to make the changes. We asked ECW many time to open our system so we can do what we need to and they stated that we would have to pay an additional $7000 to $10,000.

Pros

Don't know because this technical staff has no idea what they are doing not to mention all the things they've messed up like making our doctors templates disappear, to reporting our MIP's to the government incorrectly. We have everything documented and screen shot and will be turning over our findings to the Dept. of Justice and Health and Human Services Office of the Inspector General. Along with the Attorney General of the Justice Departments Civil Division.

Cons

This is our breaking point when ECW employees do not know how to do they're jobs and now has affect the reputation of our Surgeons by reporting our MIP's to a government office as a group when we were clearly supposed to be reported as individual doctors. So instead of our MIP's score being above 90 on all our doctors they are now publicly score as 7.17. This will now not only make us lose money we should have received from the government but can actually cost us money on our reimbursements. We have spent all morning on the phone with QPP to try to correct this error and are getting no support for ECW. We have tried all morning to reach out to people at ECW and no one will take our call. WE ARE NOW TALKING THIS IS OUR SURGEONS REPUTATION TO ARE AFFECTING!!!!!

Kerri
Kerri
Overall rating
  • Industry: Medical Practice
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

What's In Eclinicalworks For You?

Reviewed on 17/03/2019

Overall our company has been well pleased with Eclinicalworks, it has assisted in helping us know...

Overall our company has been well pleased with Eclinicalworks, it has assisted in helping us know what areas need improvement for reporting, organized in one system tasks for tracking, assisting the provider in knowing what is being billed and received, and just changed the way that things are done in our practice. I do agree there are a few hiccups, but as they change a little each month more and more of those minor problems are worked out. Plus if you encounter an issue you can check their website for knowledge prior to creating a ticket and watch a simple self-explanatory how-to video.

Pros

Eclinicalworks is an all inclusive software. I love the fact that you can send messages to staff and track whether or not they have worked and the general way the software works. It has a fax inbox, document box, prescription box, and a great way of tracking progress in all areas.

Cons

I will say there are a couple of downsides to using eclinicalworks but the pluses definitely outweigh the minuses. If you have any issues a ticket must be made and you must await a call back for issues to be resolved, and the billing cannot just be batched at the end of every day and billed, each claim must be touched. But the upside to this is that this eliminates errors as you must look at every claim. It does take a little more time but you have fewer errors.

Verified Reviewer
Overall rating
  • Industry: Information Technology & Services
  • Company size: 51–200 Employees
  • Used for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Slow performance makes for an uncomfortable office

Reviewed on 26/02/2020

I believe the price is what draws my customers to use eClinicalWorks; from experience in troubleshoo...

I believe the price is what draws my customers to use eClinicalWorks; from experience in troubleshooting it I do not believe performance is a determining factor.

Pros

-Very intuitive
-Works well in all types of medical offices
-24/7 support, which is a must for this program

Cons

-24/7 support is outsourced, sometimes causing communication issues
-I receive constant complaints that software is slow and not performing well regardless of if the end user is on a local server installation or using eCW's cloud offerings.

Alternatives Considered

EpicCare

Reasons for Switching to eClinicalWorks

Price
Showing 5 reviews of 367 Read all reviews

eClinicalWorks FAQs

Below are some frequently asked questions for eClinicalWorks.

eClinicalWorks offers the following pricing plans:

  • Starting from: US$449.00/month
  • Pricing model: Subscription
  • Free Trial: Not Available

It is also available at $599/mo with additional features.

eClinicalWorks has the following typical customers:

Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

eClinicalWorks supports the following languages:

English

eClinicalWorks supports the following devices:

We do not have any information about what integrations eClinicalWorks has

eClinicalWorks offers the following support options:

Email/Help Desk, Phone Support, 24/7 (Live rep)

Related categories

See all software categories found for eClinicalWorks.