About Enterprise Bot
Enterprise Bot is a conversational AI provider that helps businesses and enterprises build cloud-based or on-premise virtual assistants for seamless communication. Its state-of-the-art natural language processing (NLP) component enables the virtual assistants to analyze tone, sentiment and intent to deliver accurate responses. The suite of automation tools also allows users to create complex workflows without developer effort. Thus, you can get your email & voice bots deployed within 4 weeks and the chatbots up and running in a day.
Enterprise Bot’s virtual assistants are deployable across website pages, mobile applications and messaging platforms in the form of email, voice, or chatbots. With over 250 tried-and-tested use-cases, the virtual assistants cater to diverse industries such as automotive, fintech, transportation, supply chain/logistics, healthcare, and payment services. These bots can either be built to deliver improved omnichannel CX experiences or automate conversations between employees within an organisation.
With these virtual assistants, you can also automate redundant HR tasks such as onboarding, documentation and orientation, as well as create an end-to-end IT service management pipeline that resolves raised queries and tickets without human intervention. Enterprise Bot has also created a focused healthcare-based bot that automatically updates EHRs (Electronic Healthcare Records), tracks symptoms for improved pathology and schedules treatment follow-ups. These virtual assistants are easily integrable with leading CRM/platforms such as SAP, Salesforce, Ui Path, Blue Prism, Automation Anywhere, Freshworks, Genesys, and Guidewire.
Pricing starting from:
US$50.00/month
- Free Version
- Free Trial
- Subscription
Key benefits of Enterprise Bot
- Improved Customer Experience
- Enhanced Employee Experience
- Cost savings
- Increased productivity of support personnel
- ROI from day 1
- Seamless customer conversations
Devices
Business size
Markets
United Arab Emirates, Austria, Australia, Belgium, Canada, Switzerland, Germany, Spain, France, United Kingdom, Hong Kong SAR China, Indonesia, India, Italy, Liechtenstein, Luxembourg, Malaysia, Netherlands, Portugal, Sweden, Singapore, Thailand, United States and 18 others
Supported Languages
Brazilian Portuguese, Chinese, Dutch, English, European Portuguese, French, German, Indonesian, Italian, Malay, Portuguese, Spanish, Swedish, Traditional Chinese, Vietnamese and 10 others
Pricing starting from:
US$50.00/month
- Free Version
- Free Trial
- Subscription
Images
Features
Total features of Enterprise Bot: 155
Alternatives
Vizir
Botgate
Drift
User.com
Reviews
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- Industry: Financial Services
- Company size: 10,000+ Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Quick chat and live support chat
Reviewed on 18/05/2022
It is a great alternative to let customers to directly connecting and chatting with us. It has help...
It is a great alternative to let customers to directly connecting and chatting with us. It has help our customer to have a quick replies for their inquiries.
Pros
It's a great and precious customer support application that is easy to incorporate into a webpage or e-commerce without requiring knowledge and skills. Place the widget or the scripts it generates in the target position. It includes a lot of customization possibilities for design and translation and responds automatically. Because agility and quickness in service are critical for client retention, time and pleased customers are saved.
Cons
Setting up meetings using the live chat interface might be a friendly alternative, especially if the system can recognize spam users. Even though they're not clients, Enterprise Bot allows anybody to enquire about corporate information.
- Industry: Insurance
- Company size: 1,001-5,000 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Very nice experience with Enterprise bot
Reviewed on 28/01/2022
Throughout the process from contracting to production and even after the production, the customer...
Throughout the process from contracting to production and even after the production, the customer satisfaction was the priority one for Enterprise bot.
We were supported all along by rigorous ans conscientious project manager.
During the implementation, we informed Enterprise bot about some unforseen requirement not sent at the begenning and Enterprise Bot did the necessary to stick to the planning.
They also helped us to reach our KPIs to make the pilot a success.
Enterprise bot is very flexible and delivers high quality mirroring the orinigal demand, adding the possibility to improve it in the future.
Pros
We enjoyed:
- the flexibility about the software (Rule-Based Chatbot + IA chatbot) and the adaptation of the IA.
- the user-freindly interfaces
- the simplicity and completeness of the interfaces in terms of functionality
- the ease of training the AI
- the easy addition of a language
-the strength of the product engine which avoids doing specific development for very specific requests
- Reporting
Cons
Not being able to filter on requests not understood by the chatbot
Ability to find duplicates tiggers in different intents
Co-browsing module directly integrated in the lifechat
Alternatives Considered
Vizir- Industry: Leisure, Travel & Tourism
- Company size: 501-1,000 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
The best people and support
Reviewed on 24/01/2022
Pros
Overall the system is very easy to use and even without much coding background understandable. The quality of the software is good and it supports the customer to the best of its capabilities.
Lastly, the people you are working with are very understanding, supportive, and collaborative, which makes every project with them fun and easy.
Cons
As I am not an IT expert, I don't know how feasible these options are. Though, using two languages complicates the system since this results in two back-ends.
- Industry: Financial Services
- Company size: 2-10 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great for customer care support
Reviewed on 19/01/2022
Pros
The click bot helped us to give real-time answers to our new clients on the website and social media (Facebook).
Cons
The process of creating (conversation's flow, content, translations, etc...) a chatbot is time-consuming, but we were able to implement our click bot just in time for the launch of our financial product thanks to the support of the Enterprise Bots team.
Response from Enterprise Bot
Thank you for your response, Gloria. Appreciate your valuable feedback.
As you have rightly pointed out, we too have recognised the time and effort taken to build a bot using intents and triggers. To make bot-building simpler and easier, we have built a new solution that cuts down the human effort and gets your bot up and running in a day. Happy to explain further!
- Industry: Financial Services
- Company size: 501-1,000 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Smart and Innovative
Reviewed on 27/01/2022
High customer focus, solution oriented and smart people. They were very quick in understand...
High customer focus, solution oriented and smart people. They were very quick in understand different business needs.
Pros
We were able to adapt the software to our specific needs. And Enterprise bot helped to get all our requirements streamlined and be solution oriented.
Cons
The software can be very customized, so documentation was required to be build independently. The basic set of documentation could be increased.
Enterprise Bot FAQs
Below are some frequently asked questions for Enterprise Bot.Q. What type of pricing plans does Enterprise Bot offer?
Enterprise Bot offers the following pricing plans:
- Starting from: US$50.00/month
- Pricing model: Subscription
- Free Trial: Not Available
Pricing varies based on product and volume
Q. Who are the typical users of Enterprise Bot?
Enterprise Bot has the following typical customers:
201-500, 501-1,000, 1,001-5,000
Q. What languages does Enterprise Bot support?
Enterprise Bot supports the following languages:
Brazilian Portuguese, Chinese, Dutch, English, European Portuguese, French, German, Indonesian, Italian, Malay, Portuguese, Spanish, Swedish, Traditional Chinese, Vietnamese
Q. Does Enterprise Bot support mobile devices?
Enterprise Bot supports the following devices:
Q. What other apps does Enterprise Bot integrate with?
Enterprise Bot integrates with the following applications:
Anywhere365, Automation Anywhere, Blue Prism, GENESYS, Guidewire, Hanna CRM, Salesforce Foundation, ServiceNow, UiPath, iTSM
Q. What level of support does Enterprise Bot offer?
Enterprise Bot offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
Related categories
See all software categories found for Enterprise Bot.
- Ticketing Systems
- Help Desk Software
- Enterprise Search Software
- Email Management Software
- Online CRM Software
- Customer Service Software
- CRM Software
- Social CRM Tools
- Artificial Intelligence (AI) Software
- Sales Enablement Software
- Live Chat Software
- Contact Centre Software
- Conversational AI Platforms
- Conversational Marketing Platforms
- Natural Language Processing (NLP) Software
- Chatbot Software
