About Enterprise Bot

Enterprise Bot is a conversational AI provider that helps businesses and enterprises build cloud-based or on-premise virtual assistants for seamless communication. Its state-of-the-art natural language processing (NLP) component enables the virtual assistants to analyze tone, sentiment and intent to deliver accurate responses. The suite of automation tools also allows users to create complex workflows without developer effort. Thus, you can get your email & voice bots deployed within 4 weeks and the chatbots up and running in a day.

Enterprise Bot’s virtual assistants are deployable across website pages, mobile applications and messaging platforms in the form of email, voice, or chatbots. With over 250 tried-and-tested use-cases, the virtual assistants cater to diverse industries such as automotive, fintech, transportation, supply chain/logistics, healthcare, and payment services. These bots can either be built to deliver improved omnichannel CX experiences or automate conversations between employees within an organisation.

With these virtual assistants, you can also automate redundant HR tasks such as onboarding, documentation and orientation, as well as create an end-to-end IT service management pipeline that resolves raised queries and tickets without human intervention. Enterprise Bot has also created a focused healthcare-based bot that automatically updates EHRs (Electronic Healthcare Records), tracks symptoms for improved pathology and schedules treatment follow-ups. These virtual assistants are easily integrable with leading CRM/platforms such as SAP, Salesforce, Ui Path, Blue Prism, Automation Anywhere, Freshworks, Genesys, and Guidewire.

Pricing starting from:

US$50.00/month

  • Free Version
  • Free Trial
  • Subscription

Key benefits of Enterprise Bot

- Improved Customer Experience
- Enhanced Employee Experience
- Cost savings
- Increased productivity of support personnel
- ROI from day 1
- Seamless customer conversations

Devices

Business size

S M L

Markets

United Arab Emirates, Austria, Australia, Belgium, Canada, Switzerland, Germany, Spain, France, United Kingdom, Hong Kong SAR China, Indonesia, India, Italy, Liechtenstein, Luxembourg, Malaysia, Netherlands, Portugal, Sweden, Singapore, Thailand, United States

Supported Languages

Brazilian Portuguese, Chinese, Dutch, English, European Portuguese, French, German, Indonesian, Italian, Malay, Portuguese, Spanish, Swedish, Traditional Chinese, Vietnamese

Pricing starting from:

US$50.00/month

  • Free Version
  • Free Trial
  • Subscription

Images

Enterprise Bot Software - Intelligent Omnichannel Conversations for enhanced customer experience
Enterprise Bot Software - Email automation that classifies, routes, and also auto-responds to your emails.
Enterprise Bot Software - Intuitive conversations using powerful sentiment analysis
Enterprise Bot Software - Voice assistant to handle all your incoming calls and also to reach out to prospects and customers through outbound calls
Enterprise Bot Software - Improve continuously with advanced analytics. Integrate your backend systems using the no-co integration middleware
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Enterprise Bot video
Enterprise Bot video
Enterprise Bot Software - Intelligent Omnichannel Conversations for enhanced customer experience
Enterprise Bot Software - Email automation that classifies, routes, and also auto-responds to your emails.
Enterprise Bot Software - Intuitive conversations using powerful sentiment analysis
Enterprise Bot Software - Voice assistant to handle all your incoming calls and also to reach out to prospects and customers through outbound calls
Enterprise Bot Software - Improve continuously with advanced analytics. Integrate your backend systems using the no-co integration middleware

Features

Total features of Enterprise Bot: 155

  • @mentions
  • AI/Machine Learning
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Agent Interface
  • Alerts / Escalation
  • Alerts/Notifications
  • Appointment Scheduling
  • Augmented Analytics
  • Auto-Dialer
  • Auto-Responders
  • Automated Responses
  • Automated Routing
  • Automatic Call Distribution
  • Benchmarking
  • Business Process Automation
  • CRM
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Transfer
  • Callback Scheduling
  • Canned Responses
  • Chat Transcript
  • Chat/Messaging
  • Chatbot
  • Code-free Development
  • Communication Management
  • Configurable Workflow
  • Content Management
  • Contextual Guidance
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customer Segmentation
  • Customer Service Analytics
  • Customer Support
  • Customer Surveys
  • Customisable Branding
  • Customisable Forms
  • Customisable Templates
  • Customizable Fields
  • Data Capture and Transfer
  • Data Extraction
  • Data Import/Export
  • Data Recovery
  • Data Storage Management
  • Data Visualisation
  • Drag & Drop
  • Email Automation
  • Email Distribution
  • Email Management
  • Email Monitoring
  • Email Templates
  • Email Tracking
  • Engagement Tracking
  • Event Triggered Actions
  • Faceted Search / Filtering
  • Feedback Management
  • File Management
  • File Sharing
  • File Transfer
  • Filtering
  • For Developers
  • For Healthcare
  • For Sales / Marketing
  • For Sales Teams/Organizations
  • For eCommerce
  • Full Text Search
  • Fuzzy Search
  • Human Handover
  • IVR / Voice Recognition
  • Inbox Management
  • Indexing
  • Intent Recognition
  • Interaction Tracking
  • Internal Chat Integration
  • Knowledge Base Management
  • Language Detection
  • Lead Capture
  • Lead Generation
  • Lead Qualification
  • Live Chat
  • Machine Learning
  • Macros/Templated Responses
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Channel Marketing
  • Multi-Channel Social Integration
  • Multi-Language
  • Multiple Data Sources
  • Multiple User Accounts
  • Natural Language Processing
  • Natural Language Search
  • Offline Form
  • One-to-One Messaging
  • Part of Speech Tagging
  • Performance Management
  • Performance Metrics
  • Personalisation
  • Pre-Configured Bot
  • Predictive Analytics
  • Proactive Chat
  • Process/Workflow Automation
  • Product Recommendations
  • Query Suggestions
  • Queue Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Consumer-facing Chat
  • Real-time Conversations
  • Real-time Updates
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Response Management
  • Role-Based Permissions
  • Routing
  • Rules-Based Workflow
  • SMS Messaging
  • Screen Sharing
  • Search/Filter
  • Semantic Search
  • Sentiment Analysis
  • Service Level Agreement (SLA) Management
  • Single Sign On
  • Social Media Integration
  • Speech Recognition
  • Speech Synthesis
  • Surveys & Feedback
  • Tagging
  • Template Management
  • Text Analysis
  • Third Party Integrations
  • Ticket Reservations
  • Topic Classification
  • Transcripts/Chat History
  • Transfers/Routing
  • Trend Analysis
  • Video Chat
  • Video Conferencing
  • Virtual Assistant
  • Virtual Personal Assistant (VPA)
  • Visual Analytics
  • Workflow Configuration
  • Workflow Management

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Reviews

Overall rating

4.5 /5
(10)
Value for Money
4.4/5
Features
4.5/5
Ease of Use
4.6/5
Customer Support
5/5

Already have Enterprise Bot?

Software buyers need your help! Product reviews help the rest of us make great decisions.

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Showing 5 reviews of 10
Nurul salimah H.
Overall rating
  • Industry: Financial Services
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Quick chat and live support chat

Reviewed on 18/05/2022

It is a great alternative to let customers to directly connecting and chatting with us. It has help...

It is a great alternative to let customers to directly connecting and chatting with us. It has help our customer to have a quick replies for their inquiries.

Pros

It's a great and precious customer support application that is easy to incorporate into a webpage or e-commerce without requiring knowledge and skills. Place the widget or the scripts it generates in the target position. It includes a lot of customization possibilities for design and translation and responds automatically. Because agility and quickness in service are critical for client retention, time and pleased customers are saved.

Cons

Setting up meetings using the live chat interface might be a friendly alternative, especially if the system can recognize spam users. Even though they're not clients, Enterprise Bot allows anybody to enquire about corporate information.

Imane H.
Overall rating
  • Industry: Insurance
  • Company size: 1,001-5,000 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Very nice experience with Enterprise bot

Reviewed on 28/01/2022

Throughout the process from contracting to production and even after the production, the customer...

Throughout the process from contracting to production and even after the production, the customer satisfaction was the priority one for Enterprise bot.
We were supported all along by rigorous ans conscientious project manager.
During the implementation, we informed Enterprise bot about some unforseen requirement not sent at the begenning and Enterprise Bot did the necessary to stick to the planning.
They also helped us to reach our KPIs to make the pilot a success.
Enterprise bot is very flexible and delivers high quality mirroring the orinigal demand, adding the possibility to improve it in the future.

Pros

We enjoyed:
- the flexibility about the software (Rule-Based Chatbot + IA chatbot) and the adaptation of the IA.
- the user-freindly interfaces
- the simplicity and completeness of the interfaces in terms of functionality
- the ease of training the AI
- the easy addition of a language
-the strength of the product engine which avoids doing specific development for very specific requests
- Reporting

Cons

Not being able to filter on requests not understood by the chatbot
Ability to find duplicates tiggers in different intents
Co-browsing module directly integrated in the lifechat

Alternatives Considered

Vizir
Yoëlle V.
Overall rating
  • Industry: Leisure, Travel & Tourism
  • Company size: 501-1,000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

The best people and support

Reviewed on 24/01/2022

Pros

Overall the system is very easy to use and even without much coding background understandable. The quality of the software is good and it supports the customer to the best of its capabilities.
Lastly, the people you are working with are very understanding, supportive, and collaborative, which makes every project with them fun and easy.

Cons

As I am not an IT expert, I don't know how feasible these options are. Though, using two languages complicates the system since this results in two back-ends.

Gloria M.
Overall rating
  • Industry: Financial Services
  • Company size: 2-10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great for customer care support

Reviewed on 19/01/2022

Pros

The click bot helped us to give real-time answers to our new clients on the website and social media (Facebook).

Cons

The process of creating (conversation's flow, content, translations, etc...) a chatbot is time-consuming, but we were able to implement our click bot just in time for the launch of our financial product thanks to the support of the Enterprise Bots team.

Response from Enterprise Bot

Thank you for your response, Gloria. Appreciate your valuable feedback.

As you have rightly pointed out, we too have recognised the time and effort taken to build a bot using intents and triggers. To make bot-building simpler and easier, we have built a new solution that cuts down the human effort and gets your bot up and running in a day. Happy to explain further!

Stefan M.
Overall rating
  • Industry: Financial Services
  • Company size: 501-1,000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Smart and Innovative

Reviewed on 27/01/2022

High customer focus, solution oriented and smart people. They were very quick in understand...

High customer focus, solution oriented and smart people. They were very quick in understand different business needs.

Pros

We were able to adapt the software to our specific needs. And Enterprise bot helped to get all our requirements streamlined and be solution oriented.

Cons

The software can be very customized, so documentation was required to be build independently. The basic set of documentation could be increased.

Showing 5 reviews of 10 Read all reviews

Enterprise Bot FAQs

Below are some frequently asked questions for Enterprise Bot.

Enterprise Bot offers the following pricing plans:

  • Starting from: US$50.00/month
  • Pricing model: Subscription
  • Free Trial: Not Available

Pricing varies based on product and volume

Enterprise Bot has the following typical customers:

201-500, 501-1,000, 1,001-5,000

Enterprise Bot supports the following languages:

Brazilian Portuguese, Chinese, Dutch, English, European Portuguese, French, German, Indonesian, Italian, Malay, Portuguese, Spanish, Swedish, Traditional Chinese, Vietnamese

Enterprise Bot supports the following devices:

Enterprise Bot integrates with the following applications:

Anywhere365, Automation Anywhere, Blue Prism, GENESYS, Guidewire, Hanna CRM, Salesforce Foundation, ServiceNow, UiPath, iTSM

Enterprise Bot offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

Related categories

See all software categories found for Enterprise Bot.