---
description: Learn how B2Chat can help your business. We provide UK business users the most detailed information on pricing, features, usability, and reviews for B2Chat.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: B2Chat Reviews, Prices & Ratings | GetApp UK 2026
---

Breadcrumb: [Home](/) > [Customer Engagement Software](/directory/650/customer-engagement/software) > [B2Chat](/software/2054705/b2chat)

# B2Chat

Canonical: https://www.getapp.co.uk/software/2054705/b2chat

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> Turn online conversations into sells with B2Chat. A web app software that brings into one inbox  and simultaneously, all of your customer service channels: social media, WhatsApp, Chatbots.
> 
> Verdict: Rated **4.8/5** by 39 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Key benefits of B2Chat

Its main features include mass message delivery, routing by departments, FAQs automatization bots, tags, real time analysis for administrators and advanced reports.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.8/5** | 39 Reviews |
| Ease of Use | 4.8/5 | Based on overall reviews |
| Customer Support | 4.7/5 | Based on overall reviews |
| Value for Money | 4.7/5 | Based on overall reviews |
| Features | 4.6/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: B2Chat

## Commercial Context

- **Starting Price**: US$90.00
- **Pricing model**:  (Free Trial)
- **Pricing Details**: Plan US$80 with WhatsApp, Without WhatsApp US$19
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop), Android (Mobile), iPhone (Mobile)
- **Supported Languages**: English, Spanish
- **Available Countries**: Argentina, Bolivia, Chile, Colombia, Costa Rica, Dominican Republic, Ecuador, El Salvador, Falkland Islands, French Guiana, Guatemala, Guyana, Honduras, Mexico, Nicaragua, Panama, Paraguay, Peru, Puerto Rico, Spain and 3 more

## Features

- AI/Machine Learning
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Automated Responses
- Autoresponders
- CRM
- Campaign Management
- Chat Transcript
- Chat/Messaging
- Chatbot
- Communication Management
- Contact Management
- Customer Database
- Customer History
- Customer Service Analytics
- Customisable Branding
- Customizable Fields
- Data Synchronisation

## Integrations (6 total)

- HubSpot CRM
- Instagram
- Shopify
- Telegram
- Vira
- Zapier

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- Chat

## Category

- [Customer Engagement Software](https://www.getapp.co.uk/directory/650/customer-engagement/software)

## Related Categories

- [Customer Engagement Software](https://www.getapp.co.uk/directory/650/customer-engagement/software)
- [Data Integration Tools](https://www.getapp.co.uk/directory/654/integration/software)
- [Instant Messaging Software](https://www.getapp.co.uk/directory/320/instant-messaging-chat/software)
- [Live Chat Software](https://www.getapp.co.uk/directory/561/live-chat/software)
- [Conversational AI Platforms](https://www.getapp.co.uk/directory/1647/conversational-ai-platform/software)

## Alternatives

1. [Text](https://www.getapp.co.uk/software/2082384/text-app) — 4.7/5 (28 reviews)
2. [LiveAgent](https://www.getapp.co.uk/software/91301/liveagent) — 4.7/5 (1781 reviews)
3. [Birdeye](https://www.getapp.co.uk/software/112535/birdeye) — 4.7/5 (704 reviews)
4. [Freshchat](https://www.getapp.co.uk/software/106095/freshchat) — 4.1/5 (120 reviews)
5. [Tidio](https://www.getapp.co.uk/software/105081/tidio-chat) — 4.7/5 (590 reviews)

## Reviews

### "Una solución adecuada" — 5.0/5

> **Margarita** | *17 March 2022* | Health, Wellness & Fitness | Recommendation rating: 10.0/10
> 
> **Pros**: Se adapta perfecto a las necesidades de cualquier empresa, es de fácil uso
> 
> **Cons**: Deberían tener una versión para celulares
> 
> En todo sentido ha sido una muy buena experiencia, supera por completo las expectativas

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### "Equipo de Ventas Guatemala en Industria Farmacéutica" — 5.0/5

> **Quentin** | *17 March 2022* | Pharmaceuticals | Recommendation rating: 10.0/10
> 
> **Pros**: Para los usuarios finales la interfase es bastante intuitiva una vez aprendes a usarla, es cómoda para administrar y la comunicación con nuestros clientes desde que usamos esta plataforma fluye de mejor forma.
> 
> **Cons**: El proceso de crear campañas es bastante complejo, la experiencia de uso no es intuitiva para el usuario.
> 
> Desde que iniciamos el uso de la plataforma la comunicación con los clientes dejó de ser un dolor de cabeza para la gerencia de ventas y se convirtió en una herramienta para llegar fácil con los mismos.

-----

### "Implementación con Telegram" — 5.0/5

> **Diego** | *24 March 2022* | Higher Education | Recommendation rating: 8.0/10
> 
> **Pros**: Nos encanto la facilidad y la armonía que tiene al trabajar con los bot de Telegram, se pueden crear menús y distribuir tareas por departamentos así como menús de respuestas rápidas, esto hace mas fácil el trabajo para contestar a diario.
> 
> **Cons**: La parte mas compleja ha sido lograr entender los reportes, en este momento aun surgen dudas acerca de los números entregados, para el personal administrativo es bastante tedioso
> 
> En términos generales ha sido satisfactoria.

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### "Excelente\!" — 5.0/5

> **Andres** | *23 February 2022* | Education Management | Recommendation rating: 10.0/10
> 
> **Pros**: Es una plataforma facil de utiliZar. El apoyo de ll equipo tecnico es magnifico
> 
> **Cons**: Creeria que el tiempo de aprobación de los templates
> 
> Ha sido una experiencia maravillosa. Nos ha ayudado a convertir mayor cantidad de leads

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### "Herramienta Colaborativa Moderna" — 5.0/5

> **Alejandro** | *17 February 2022* | Medical Devices | Recommendation rating: 9.0/10
> 
> **Pros**: Es un Software de fácil manejo, con una alta capacidad de crecimiento y de evolución a las necesidades puntuales de las empresas. Aporta al crecimiento rápido del servicio y de las ventas.
> 
> **Cons**: los tiempos de aprobación de los mensajes, es un poco lento en algunos casos.
> 
> Con la herramienta logramos solucionar problemas de comunicación y solicitudes directas de pedido con nuestros clientes, siendo un canal ágil y fácil de usar.

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## Links

- [View on GetApp](https://www.getapp.co.uk/software/2054705/b2chat)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/marketing-software/a/b2chat/> |
| en-AE | <https://www.getapp.ae/software/2054705/b2chat> |
| en-AU | <https://www.getapp.com.au/software/2054705/b2chat> |
| en-CA | <https://www.getapp.ca/software/2054705/b2chat> |
| en-GB | <https://www.getapp.co.uk/software/2054705/b2chat> |
| en-IE | <https://www.getapp.ie/software/2054705/b2chat> |
| en-NZ | <https://www.getapp.co.nz/software/2054705/b2chat> |
| en-SG | <https://www.getapp.sg/software/2054705/b2chat> |
| en-ZA | <https://www.getapp.za.com/software/2054705/b2chat> |
| es | <https://www.getapp.es/software/2054705/b2chat> |
| es-CL | <https://www.getapp.cl/software/2054705/b2chat> |
| es-CO | <https://www.getapp.com.co/software/2054705/b2chat> |
| es-MX | <https://www.getapp.com.mx/software/2054705/b2chat> |

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