--- description: Learn how Amazon Connect can help your business. We provide UK business users the most detailed information on pricing, features, usability, and reviews for Amazon Connect. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Amazon Connect Reviews, Prices & Ratings | GetApp UK 2026 --- Breadcrumb: [Home](/) > [IVR Software](/directory/289/ivr/software) > [Amazon Connect](/software/2057092/amazon-connect) # Amazon Connect Canonical: https://www.getapp.co.uk/software/2057092/amazon-connect Page: 1 / 5\ Next: [Next page](https://www.getapp.co.uk/software/2057092/amazon-connect?page=2) > Amazon Connect is an omnichannel contact center solution that utilizes built-in AI and ML to deliver high-quality voice and interactive chat experiences. With Amazon Connect, teams can easily automate interactions using intuitive interactive voice response (IVR) systems and chatbots. > > Verdict: Rated **4.5/5** by 93 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Amazon Connect • Provides an easy-to-use cloud contact center service with AI capabilities like Amazon Q and Contact Lens • Enables quick setup of a contact center in just a few clicks to start helping customers right away • Delivers omnichannel customer experiences across voice, chat, SMS, and more • Increases agent productivity with a unified workspace and AI-powered assistance from Amazon Q • Unlocks analytics insights to monitor interactions, evaluate agent performance, and optimize operations ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 93 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support | 4.4/5 | Based on overall reviews | | Value for Money | 4.3/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Amazon Web Services - **Location**: Seattle, US - **Founded**: 2006 ## Commercial Context - **Pricing model**: Usage Based (Free Trial) - **Pricing Details**: Please contact Amazon Web Services for pricing details. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop) - **Supported Languages**: Arabic, Basque, Brazilian Portuguese, Bulgarian, Catalan, Chinese, Croatian, Czech, Danish, Dutch, English, Estonian, European Portuguese, Finnish, French, Galician, German, Greek, Hebrew, Hindi, Hungarian, Icelandic, Indonesian, Irish, Italian, Japanese, Kazakh, Korean, Latvian, Lithuanian, Malay, Norwegian, Polish, Portuguese, Romanian, Serbian, Serbian, Slovak, Slovenian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Vietnamese - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belgium, Belize and 205 more ## Features - API - Activity Tracking - Automated Responses - Automated Routing - Automatic Call Distribution - Call Centre Management - Call Monitoring - Call Recording - Call Routing - Call Tracking - Callback Scheduling - Caller ID - Campaign Management - Chat/Messaging - Contact Management - Customer Support - Dashboard - Generative AI - IVR - Interaction Tracking ## Integrations (42 total) - AWS Lambda - Aceyus - Agaralabs - Amazon Aurora - Amazon DynamoDB - Amazon Lex - Amazon Pinpoint - Amazon Redshift - Apple Business Essentials - Bitext - CallMiner Eureka - Centrical - Clinc - Cresta - Cyara ... and 27 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support ## Category - [IVR Software](https://www.getapp.co.uk/directory/289/ivr/software) ## Related Categories - [IVR Software](https://www.getapp.co.uk/directory/289/ivr/software) - [Chatbot Software](https://www.getapp.co.uk/directory/2795/chatbot/software) - [Call Recording Software](https://www.getapp.co.uk/directory/935/call-recording/software) - [Predictive Dialer Software](https://www.getapp.co.uk/directory/849/predictive-dialer/software) - [Telephony Software](https://www.getapp.co.uk/directory/294/telephony/software) ## Alternatives 1. [Ringover](https://www.getapp.co.uk/software/117547/ringover) — 4.7/5 (871 reviews) 2. [Convoso](https://www.getapp.co.uk/software/8280/cloud-predictive-dialer) — 4.5/5 (387 reviews) 3. [DialedIn CCaaS](https://www.getapp.co.uk/software/104279/chasedata) — 4.8/5 (324 reviews) 4. [Readymode](https://www.getapp.co.uk/software/107701/xencall) — 4.6/5 (142 reviews) 5. [LiveAgent](https://www.getapp.co.uk/software/91301/liveagent) — 4.7/5 (1781 reviews) ## Reviews ### "Sommer Lee Bauerle" — 5.0/5 > **Sommer** | *26 July 2025* | Entertainment | Recommendation rating: 10.0/10 > > **Pros**: Amazon contact is helpful to customers when it comes to return and delivery for the customer’s orders. > > **Cons**: I’m not too familiar with Amazon Connect. I never used Amazon Connect before. Anyone would have to call customer service for help. ----- ### "Amazon connect review" — 5.0/5 > **Umar** | *12 June 2025* | Marketing & Advertising | Recommendation rating: 10.0/10 > > **Pros**: 1. Scalability Easily scales from a few agents to thousands without the need for major infrastructure changes. 2. Cost-Effective (Pay-as-You-Go) No upfront costs or long-term commitments. You only pay for what you use (e.g., minutes, telephony, and data transfer). 3. Integration with AWS Ecosystem Seamlessly integrates with other AWS services like Lambda, Lex (chatbot), S3 (storage), DynamoDB, and Kinesis for enhanced functionality. 4. Omnichannel Support Supports voice, chat, and tasks in one platform, providing a consistent experience across communication channels. 5. AI and Automation Built-in tools like Amazon Lex (for conversational bots) and Contact Lens (for analytics and sentiment analysis) enhance automation and customer insight. 6. Remote-Ready Being cloud-native, it's ideal for remote or hybrid agent setups. Agents can log in from anywhere with internet access. 7. Customizable \& Flexible Highly programmable; you can create custom call flows and integrations to suit specific business processes. > > **Cons**: 1. Complex Setup for Advanced Use Cases While basic setup is simple, more advanced workflows and integrations may require AWS expertise or developer resources. 2. Limited Built-In Analytics Out-of-the-box reporting can be basic. For detailed or customized analytics, you may need to integrate with Amazon QuickSight or external BI tools. 3. Learning Curve Requires understanding of AWS services and architecture, which might be overwhelming for non-technical teams. 4. Costs Can Add Up Although pricing is usage-based, costs can grow quickly with high volumes of calls, storage, and added AWS services. 5. UI/UX Limitations The user interface is functional but less polished or intuitive than some competitors like Genesys or Five9. 6. Limited Native CRM Functionality Amazon Connect is not a full CRM; you’ll need third-party CRM integration for customer management features. 7. Regional Feature Variations Some features or telephony services may not be available in all AWS regions. > > Users often appreciate the ability to launch a basic contact center quickly with minimal upfront infrastructure or cost. Setting up call routing, agent management, and basic IVR is relatively straightforward ----- ### "Amazon Connect Could Do Better" — 3.0/5 > **Sherelle** | *9 May 2025* | Warehousing | Recommendation rating: 5.0/10 > > **Pros**: I like the most about Amazon connect it shows a lot of information details about Amazon business, my schedule, how to get to work. How to connect with a manager or when to add more hours for extra work. > > **Cons**: It was very glitchy and sometimes the app won’t open. It doesn’t give accurate notifications to your phone when you have to go to work. I wasn’t able to check my phone on the basis of the managers added me in a extra day. > > It was a slight great experience with the app. Only thing I will say it was hard at times to get into the app and that my schedule was change every week. ----- ### "Amazon Connect" — 5.0/5 > **Angelika** | *4 June 2025* | Design | Recommendation rating: 10.0/10 > > **Pros**: you can use it for customer interactions and it allows you to manage tasks as well. it allows you to handle customer inquiries. > > **Cons**: Nothing. Amazon Connect is awesome. i use it for my buisiness for the members who work on the phone end taking calls and tending to customers. > > my overall experience has been Amazing. Amazon Connect really helps with business needs. whether you want to chat or message it allows you to do it. ----- ### "Amazon AWS cloud" — 5.0/5 > **SYED** | *4 June 2025* | Leisure, Travel & Tourism | Recommendation rating: 10.0/10 > > **Pros**: amazon service very very good really like the services "Fast, Reliable and easy to go" "Very good cloud based Database managed solution" > > **Cons**: "My experience with Amazon virtual private cloud (Amazon VPC)" "Excellent entry point for AWS" "Amazon EC2: Cloud Computing Companion" > > "My professional user experience of AWS Cloud" "Amazon Web Service is the Best Cloud Service Provider" ----- Page: 1 / 5\ Next: [Next page](https://www.getapp.co.uk/software/2057092/amazon-connect?page=2) ## Links - [View on GetApp](https://www.getapp.co.uk/software/2057092/amazon-connect) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | ----- ## Structured Data