--- description: Learn how Amazon Connect can help your business. We provide UK business users the most detailed information on pricing, features, usability, and reviews for Amazon Connect. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Amazon Connect Reviews, Prices & Ratings | GetApp UK 2026 --- Breadcrumb: [Home](/) > [IVR Software](/directory/289/ivr/software) > [Amazon Connect](/software/2057092/amazon-connect) # Amazon Connect Canonical: https://www.getapp.co.uk/software/2057092/amazon-connect Page: 1 / 5\ Next: [Next page](https://www.getapp.co.uk/software/2057092/amazon-connect?page=2) > Amazon Connect is an omnichannel contact center solution that utilizes built-in AI and ML to deliver high-quality voice and interactive chat experiences. With Amazon Connect, teams can easily automate interactions using intuitive interactive voice response (IVR) systems and chatbots. > > Verdict: Rated **4.5/5** by 94 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Amazon Connect • Provides an easy-to-use cloud contact center service with AI capabilities like Amazon Q and Contact Lens • Enables quick setup of a contact center in just a few clicks to start helping customers right away • Delivers omnichannel customer experiences across voice, chat, SMS, and more • Increases agent productivity with a unified workspace and AI-powered assistance from Amazon Q • Unlocks analytics insights to monitor interactions, evaluate agent performance, and optimize operations ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 94 Reviews | | Ease of Use | 4.4/5 | Based on overall reviews | | Customer Support | 4.4/5 | Based on overall reviews | | Value for Money | 4.3/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Amazon Web Services - **Location**: Seattle, US - **Founded**: 2006 ## Commercial Context - **Pricing model**: Usage Based (Free Trial) - **Pricing Details**: Please contact Amazon Web Services for pricing details. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop) - **Supported Languages**: Arabic, Basque, Brazilian Portuguese, Bulgarian, Catalan, Chinese, Croatian, Czech, Danish, Dutch, English, Estonian, European Portuguese, Finnish, French, Galician, German, Greek, Hebrew, Hindi, Hungarian, Icelandic, Indonesian, Irish, Italian, Japanese, Kazakh, Korean, Latvian, Lithuanian, Malay, Norwegian, Polish, Portuguese, Romanian, Serbian, Serbian, Slovak, Slovenian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Vietnamese - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belgium, Belize and 205 more ## Features - API - Activity Tracking - Automated Responses - Automated Routing - Automatic Call Distribution - Call Centre Management - Call Monitoring - Call Recording - Call Routing - Call Tracking - Callback Scheduling - Caller ID - Campaign Management - Chat/Messaging - Contact Management - Customer Support - Dashboard - Generative AI - IVR - Interaction Tracking ## Integrations (42 total) - AWS Lambda - Aceyus - Agaralabs - Amazon Aurora - Amazon DynamoDB - Amazon Lex - Amazon Pinpoint - Amazon Redshift - Apple Business Essentials - Bitext - CallMiner Eureka - Centrical - Clinc - Cresta - Cyara ... and 27 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support ## Category - [IVR Software](https://www.getapp.co.uk/directory/289/ivr/software) ## Related Categories - [IVR Software](https://www.getapp.co.uk/directory/289/ivr/software) - [Chatbot Software](https://www.getapp.co.uk/directory/2795/chatbot/software) - [Call Recording Software](https://www.getapp.co.uk/directory/935/call-recording/software) - [Predictive Dialer Software](https://www.getapp.co.uk/directory/849/predictive-dialer/software) - [Telephony Software](https://www.getapp.co.uk/directory/294/telephony/software) ## Alternatives 1. [Ringover](https://www.getapp.co.uk/software/117547/ringover) — 4.7/5 (881 reviews) 2. [Convoso](https://www.getapp.co.uk/software/8280/cloud-predictive-dialer) — 4.5/5 (395 reviews) 3. [DialedIn CCaaS](https://www.getapp.co.uk/software/104279/chasedata) — 4.8/5 (325 reviews) 4. [Readymode](https://www.getapp.co.uk/software/107701/xencall) — 4.6/5 (143 reviews) 5. [LiveAgent](https://www.getapp.co.uk/software/91301/liveagent) — 4.7/5 (1786 reviews) ## Reviews ### "worth the money even for small companies" — 5.0/5 > **Kristopher** | *27 July 2025* | Automotive | Recommendation rating: 8.0/10 > > **Pros**: ease of use compared to other call center applications and chat plus it doesnt cost that much and start up companies can afford to use it as its pay as you go > > **Cons**: connection errors and quality issues from time to time as it can be slow but most of the time its fine > > its good and worth using to connect with your customers tho i would recommend you have a good stable internet first ----- ### "Integrating with Amazon Connect" — 5.0/5 > **Dylan** | *17 July 2025* | Alternative Medicine | Recommendation rating: 9.0/10 > > **Pros**: Simple platform And easy to use self-explanatory cut down on time needed to allocate resources in the company. > > **Cons**: Overall, there were very few negatives the interface could be organized and customized based on your own needs. > > Great experience I will be using this product for as long as I am in business and will continue to be an advocate of Amazon connect. ----- ### "Amazon connect review" — 3.0/5 > **Yollanda** | *4 July 2025* | Information Technology & Services | Recommendation rating: 7.0/10 > > **Pros**: customer service is always at par. few times when you dont get a reply within a space of 30mins from them > > **Cons**: the website looks like its overloaded. can take a long time to load especially if you are using a phone > > i guess i am learning when it comes to use but so far it has been an eye opening experience with great outcomes ----- ### "0616262636" — 5.0/5 > **Ahmed** | *20 July 2025* | Automotive | Recommendation rating: 10.0/10 > > **Pros**: Amazon is a global company for buying, selling and delivering to the home. This is a good company.go > > **Cons**: When the goods arrived, I did not like the refund from the company party with the shipper.the time72 > > I have purchased several times and everything is fine. All appreciation and respect to all the workers. ----- ### "A game changer customer contact tool" — 4.0/5 > **Samuel** | *11 June 2025* | Education Management | Recommendation rating: 9.0/10 > > **Pros**: I love the user friendly interface making it super smooth to navigate in the tool, the working speeds are modest > > **Cons**: The tool works smoothly so far and i have not experienced many issues to date only downside is that some features have issue working. ----- Page: 1 / 5\ Next: [Next page](https://www.getapp.co.uk/software/2057092/amazon-connect?page=2) ## Links - [View on GetApp](https://www.getapp.co.uk/software/2057092/amazon-connect) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | ----- ## Structured Data