About Missive

Missive is a team inbox and chat tool that helps teams to collaborate across email, SMS, WhatsApp, Twitter, and other communication channels. The inbox provides a business-first collaborative experience.

Pricing starting from:

US$14.00/month

  • Free Version
  • Free Trial
  • Subscription

Devices

Business size

S M L

Markets

Canada

Supported Languages

English

Pricing starting from:

US$14.00/month

  • Free Version
  • Free Trial
  • Subscription

Images

Missive Software - Missive inbox
Missive Software - Missive calendar
Missive Software - Missive conversations
Missive Software - Missive SMS
Missive Software - Missive direct messages
Missive Software - Missive chat via text
Missive Software - Missive tweets
Missive Software - Missive chatbot
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Missive video
Missive video
Missive Software - Missive inbox
Missive Software - Missive calendar
Missive Software - Missive conversations
Missive Software - Missive SMS
Missive Software - Missive direct messages
Missive Software - Missive chat via text
Missive Software - Missive tweets
Missive Software - Missive chatbot

Features

Total features of Missive: 69

  • @mentions
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Activity/News Feed
  • Alerts / Escalation
  • Alerts/Notifications
  • Auto-Responders
  • Brainstorming
  • CRM
  • Calendar Management
  • Calendar Sync
  • Calendar/Reminder System
  • Canned Responses
  • Chat/Messaging
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Contact Database
  • Contact Management
  • Customer Database
  • Customer History
  • Customisable Templates
  • Customizable Fields
  • Document Management
  • Document Storage
  • Drag & Drop
  • Email Management
  • Email Templates
  • Employee Database
  • Employee Photos
  • Event Calendar
  • File Sharing
  • File Transfer
  • Inbox Management
  • Internal Chat Integration
  • Issue Tracking
  • Live Chat
  • Meeting Management
  • Mobile Access
  • Multi-Channel Communication
  • Multiple User Accounts
  • On-Demand Communications
  • Project Management
  • Real Time Analytics
  • Real Time Editing
  • Real Time Notifications
  • Real-Time Chat
  • Real-time Updates
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Routing
  • SSL Security
  • Search/Filter
  • Shared Inboxes
  • Signature Management
  • Single Sign On
  • Social Media Integration
  • Support Ticket Management
  • Tagging
  • Task Management
  • Template Management
  • Third Party Integrations
  • Ticket Management
  • To-Do List
  • Video Conferencing
  • Workflow Management

Alternatives

Front

4.5
#1 Alternative to Missive
Front is a customer communication hub that surrounds every high-stakes conversation with team collaboration capabilities...

Slack

4.7
#2 Alternative to Missive
Slack is a single workspace that connects users with the people and tools they work with everyday, no matter where they...

Zendesk

4.4
#3 Alternative to Missive
Zendesk's fully customizable help desk solution makes things easy on your customers, sets your teams up for success,...

Hiver

4.7
#4 Alternative to Missive
Hiver is the world's first Gmail-based helpdesk for customer-facing teams. It helps teams collaborate on shared inboxes...

Reviews

Overall rating

4.8 /5
(39)
Value for Money
4.7/5
Features
4.7/5
Ease of Use
4.7/5
Customer Support
5.0/5

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Showing 5 reviews of 39
Elizabeth G.
Overall rating
  • Industry: Commercial Real Estate
  • Company size: 11-50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Loving and Growing with Missive

Reviewed on 31/10/2019

Overall Missive has exponentially improved out workflow and operations. Our team is much more...

Overall Missive has exponentially improved out workflow and operations. Our team is much more connected and communicative than ever.

Pros

We love the collaborative email features, chatting, assigning, and observer features in Missive. Missive allows managers to supervise employees and make sure that no lead or email is missed but also isn't so intrusive that employees feel creeped out by it. Though we're sharing emails, everyone has their own Missive account and tasks they can have ownership of. The chatting allows our team to communicate so much better than before when we all had different google hangouts.

Cons

Missive is still growing so sometimes we run into technical or feature limitations of things they haven't worked out yet. I also don't like how only the owner of the account can do certain things. As an administrator I hate to have to bother the owner of the company every time I need to add a new alias.

Alternatives Considered

Front

Reasons for Choosing Missive

Having new and different employees logging in to different Gmail accounts was too confusing and inconvenient. Managers could not oversee. Things were easily missed.

Switched From

Google Workspace

Reasons for Switching to Missive

Missive is true shared email, chat, and collaboration. Most other shared email platforms are also trying to shove their CRM features down your throats, which we definitely did not need.
Isaak D.
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2-10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Missive for the win!

Reviewed on 02/06/2021

Love, love, love Missive. The lads are excellent with their onboarding and support. I have no idea...

Love, love, love Missive. The lads are excellent with their onboarding and support. I have no idea how such a little team does so much at such a high level - it is truly inspirational.

Pros

We reviewed this alongside Front. It was attractive to me as it is a small team that is bootstrapped, and I like to support that.

But most critically when doing the technical review of Missive v Front (and others) we found that they had the deepest integration with Gmail and an excellent API that allowed us to build a custom integration with our internal tooling.

We were driven to find a common collaborative inbox tool for the team as Intercom wasn't working as well as we needed (we still use it for outbound messages), plus we get lots of messages from other channels and for other reasons beyond support - like sales.

It also works well with PipeDrive - seeing that PD was using it themselves was reassuring, although it would be *excellent* if they shared some of the internal integration learnings with the PD integration off the shelf (it does the job, but only just)

Cons

There is still some confusion about how to best handle closing and archiving with team emails - so it is closed from an individuals box but not the shared box and similar when trying to hand over an email and removing the email from your inbox - we still have a fear we will archive it for everyone. This is the most confusing part of the platform.

We tend not to use Tasks as we have Pipedrive, Trello, TidyHQ all generating tasks which makes it confusing - I do wish we could push all tasks centrally to one of the above tools.

Alternatives Considered

Front

Reasons for Choosing Missive

Intercom's collaborative Inbox loses a lot of formatting and attachment when bouncing emails around. It isn't a genuine email handler and also didn't allow us to use it for emails and other incoming messaging gracefully.

Switched From

Intercom

Reasons for Switching to Missive

Front was tested for some months but it isn't a tight enough integration with Gmail - after some weeks of using it and then heading back into my Gmail Inbox, it was a mess, although my Front Inbox was neat, it wasn't being reflected in Gmail perfectly - very frustrating. Plus it's much, much more expensive than Missive.
Patrick F.
Overall rating
  • Industry: Computer Software
  • Company size: Self Employed
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Missive is one of if not the best App I have ever used - and I test and set up Apps every day!

Reviewed on 14/04/2022

A total pleasure. If only every SaaS product/company was as awesome as Missive!

A total pleasure. If only every SaaS product/company was as awesome as Missive!

Pros

The fact that Missive allows you to see and reply to comms received on pretty much any channel you can think of is a total game changer! And you can create message templates with custom variables that you can use in any of your messages on any channel! I was pretty blown away that for a really affordable price I could set up live chat on not one but two websites - and get it set up in 5 minutes!

Cons

The only thing I think Missive could add to take it to the next level would be easy to set up email sequences with variables that stop sending automatically when the recipient replies (a la Mixmax). Apparently you can kind of do this via rules but it won't stop sending automatically if the recipient replies I believe.

Alternatives Considered

Front

Reasons for Choosing Missive

To bring all my communication channels into one place and save me a bunch of time and help me to avoid replying slowly to messages.

Reasons for Switching to Missive

Because it's "awesome-er" and also super affordable for it's feature set.

Response from Missive

Thanks!

Laura B.
Overall rating
  • Industry: Real Estate
  • Company size: 201-500 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 7.0 /10

Missive Review

Reviewed on 23/10/2019

A great resource when working with many different types of email platforms and communication...

A great resource when working with many different types of email platforms and communication platforms.

Pros

My favourite part of missive was that we were able to integrate other programs and platforms into our Missive. Giving us more abilities than if we were just using one program.

Cons

Because of the fact that we were integrate other platforms into our Missive use we would sometimes run into troubles if one platform upgraded and the functionality stopped between the two.

Jimmy G.
Overall rating
  • Industry: Consumer Goods
  • Company size: 2-10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great Mail Management / Shared Inbox Software

Reviewed on 19/01/2022

We are a very small team and were desperately seeking some inexpensive software that helped us...

We are a very small team and were desperately seeking some inexpensive software that helped us manage our customer email inquiries. All the other tools I've tried were overkill (ticketing, etc.) for our needs.
Whis this software you can not only handle your customer emails but you private emails can be managed as well and at the very same place. No switching software anymore for different email needs...

Pros

This software has a very nice design, works without any flaws, is very responsive/fast, and has a very affordable price. Cheaper than ANY comparable tool I found so far!
Customer support ist extremely quick and helpful and all in all it was relatively easy to setup our processes.
This is one of the rare examples for a software that I actually like to pay for because I think they deserve my money! (I even took the time to write this Review...)

Cons

Haven't really found some negative points yet, but I am a new customer. You cannot understand every aspect of the software without reading about it in the help system. But you can try out everything and then delete your experiments after that, which is very positive.

Showing 5 reviews of 39 Read all reviews

Missive FAQs

Below are some frequently asked questions for Missive.

Missive offers the following pricing plans:

  • Starting from: US$14.00/month View Pricing Plans
  • Pricing model: Free Version, Subscription
  • Free Trial: Not Available

- Free - $14/month - $18/month - $26/month Details: https://missiveapp.com/pricing

Missive has the following typical customers:

Self Employed, 2-10, 11-50, 51-200

Missive supports the following languages:

English

Missive supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

Missive integrates with the following applications:

Asana, ChargeDesk, ClickUp, Dropbot, FullContact, Google Drive, HubSpot CRM, Pipedrive, Shopify, Todoist, Trello, Zapier

Missive offers the following support options:

Email/Help Desk, FAQs/Forum, Chat

Related categories

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