---
description: Learn how VARTA can help your business. We provide UK business users the most detailed information on pricing, features, usability, and reviews for VARTA.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: VARTA Reviews, Prices & Ratings | GetApp UK 2026
---

Breadcrumb: [Home](/) > [Customer Communications Management Software](/directory/1139/customer-communications-management/software) > [VARTA](/software/2057384/fci-customer-communication-management)

# VARTA

Canonical: https://www.getapp.co.uk/software/2057384/fci-customer-communication-management

> FCI CCM’s VARTA platform offers AI-driven, compliant, and personalized customer communication for banks, driving engagement, growth, and compliance.
> 
> Verdict: Rated **4.7/5** by 3 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Key benefits of VARTA

VARTA by FCI CCM helps banks and financial institutions transform everyday customer communications into intelligent, compliant, and revenue-focused engagement. Built for highly regulated financial environments, VARTA centralizes customer data, communication workflows, templates, delivery channels, and insights in one unified platform, helping institutions reduce complexity while improving the customer experience.

With VARTA, banks can manage statements, letters, alerts, notifications, service communications, promotional offers, and relationship-manager outreach across channels such as email, SMS, WhatsApp, mobile apps, web, print, and more. The platform enables secure, hyper-personalized communications that are consistent, timely, and relevant across the customer journey.

A key benefit of VARTA is its ability to turn first-party transactional, behavioral, and demographic data into actionable intelligence. By creating a 360-degree customer view, the platform helps banks understand customer needs, identify engagement opportunities, and deliver context-aware messages at the right moment. This supports better cross-sell and up-sell outcomes without requiring additional marketing systems or disconnected tools.

VARTA also helps improve operational efficiency by replacing multiple communication, segmentation, compliance, and delivery systems with one integrated engagement layer. Teams can standardize reusable templates, automate workflows, reduce manual effort, speed up turnaround times, and maintain better control over communication quality. Low-code capabilities and AI-driven intelligence help business teams launch personalized journeys faster with reduced IT dependency.

For compliance-focused institutions, VARTA provides governed communication management with audit-ready records, traceability from trigger to delivery, and support for regulatory communication needs. This helps banks maintain consistency, reduce compliance risk, and keep communications aligned with brand, accessibility, and regulatory standards.

VARTA enhances customer satisfaction by making service communications more interactive and useful. It supports dynamic PDFs, HTML5 communications, rich text, personalized videos, and channel-optimized delivery, helping customers understand complex financial information more easily. Smart routing helps deliver messages through preferred channels, while real-time analytics provide visibility into delivery, engagement, and communication performance.

By connecting with existing banking technology such as core banking systems, CRM, customer data platforms, ERP, and SWIFT-related workflows, VARTA helps institutions modernize communications without disrupting core operations. The result is a scalable customer communications management platform that strengthens trust, improves retention, reduces vendor clutter, lowers operational cost, and creates measurable growth opportunities from the communications banks already send every day.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.7/5** | 3 Reviews |
| Ease of Use | 5.0/5 | Based on overall reviews |
| Customer Support | 4.3/5 | Based on overall reviews |
| Value for Money | 4.7/5 | Based on overall reviews |
| Features | 4.7/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: FCI CCM
- **Founded**: 1959

## Commercial Context

- **Starting Price**: US$25.00
- **Pricing model**: Usage Based
- **Pricing Details**: Please contact FCI CCM for pricing details.
- **Target Audience**: 501–1,000
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop)
- **Supported Languages**: English
- **Available Countries**: Albania, Andorra, Austria, Belarus, Belgium, Bosnia & Herzegovina, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Gibraltar, Greece, Greenland, Guernsey and 36 more

## Features

- API
- Activity Dashboard
- Activity Tracking
- Alerts/Notifications
- Autoresponders
- Batch Communications
- Chat/Messaging
- Chatbot
- Collaboration Tools
- Compliance Management
- Contact Database
- Content Management
- Customer Database
- Customer Experience Management
- Customer History
- Customisable Branding
- Customisable Forms
- Customisable Reports
- Customisable Templates
- Dashboard

## Integrations (10 total)

- Core Banking
- Customer Data Platform
- Customer Relationship Management
- MongoDB
- Netcore Customer Engagement
- Netcore Email API
- Omnichannel Conversational Platform
- Omnichannel Digital Banking Platform
- Omnichannel Personalization
- Quadient Inspire

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Customer Communications Management Software](https://www.getapp.co.uk/directory/1139/customer-communications-management/software)

## Related Categories

- [Customer Communications Management Software](https://www.getapp.co.uk/directory/1139/customer-communications-management/software)
- [Customer Experience Software](https://www.getapp.co.uk/directory/601/customer-experience/software)
- [Customer Satisfaction Software](https://www.getapp.co.uk/directory/1029/customer-satisfaction/software)
- [Internal Communications Software](https://www.getapp.co.uk/directory/1267/internal-communications/software)
- [Customer Data Platforms (CDP)](https://www.getapp.co.uk/directory/1425/customer-data-platform/software)

## Alternatives

1. [Bitrix24](https://www.getapp.co.uk/software/90602/bitrix24) — 4.2/5 (990 reviews)
2. [LiveAgent](https://www.getapp.co.uk/software/91301/liveagent) — 4.7/5 (1781 reviews)
3. [Weave](https://www.getapp.co.uk/software/121867/weave) — 4.3/5 (669 reviews)
4. [JustCall](https://www.getapp.co.uk/software/2047760/justcall) — 4.1/5 (224 reviews)
5. [Front](https://www.getapp.co.uk/software/102177/front) — 4.5/5 (286 reviews)

## Reviews

### "Excellent working as a part of FCI-CCM" — 5.0/5

> **mayuri** | *5 May 2023* | Computer Software | Recommendation rating: 8.0/10
> 
> **Pros**: SAAS based communication platform is designed to foster great customer experiences.
> 
> **Cons**: Understand the customers point of view as well as reduce the response times.
> 
> I have just joined the organization in April month.

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### "Great experience" — 5.0/5

> **Laura** | *27 June 2020* | Consumer Services | Recommendation rating: 9.0/10
> 
> **Pros**: I like that it was user friendly software
> 
> **Cons**: No changes need to be made. Easy to navigate

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### "Nice CCM Software" — 4.0/5

> **shashank** | *6 May 2019* | Retail | Recommendation rating: 9.0/10
> 
> **Pros**: Good Interface
Timely Result, good customer response
> 
> **Cons**: CCM Integration takes time
Response time

## Links

- [View on GetApp](https://www.getapp.co.uk/software/2057384/fci-customer-communication-management)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/customer-management-software/a/customer-communication-management/> |
| en-AE | <https://www.getapp.ae/software/2057384/fci-customer-communication-management> |
| en-AU | <https://www.getapp.com.au/software/2057384/fci-customer-communication-management> |
| en-CA | <https://www.getapp.ca/software/2057384/fci-customer-communication-management> |
| en-GB | <https://www.getapp.co.uk/software/2057384/fci-customer-communication-management> |
| en-IE | <https://www.getapp.ie/software/2057384/fci-customer-communication-management> |
| en-NZ | <https://www.getapp.co.nz/software/2057384/fci-customer-communication-management> |
| en-SG | <https://www.getapp.sg/software/2057384/fci-customer-communication-management> |
| en-ZA | <https://www.getapp.za.com/software/2057384/fci-customer-communication-management> |

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