--- description: Learn how Zoho Voice can help your business. We provide UK business users the most detailed information on pricing, features, usability, and reviews for Zoho Voice. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Zoho Voice Reviews, Prices & Ratings | GetApp UK 2026 --- Breadcrumb: [Home](/) > [Customer Communications Management Software](/directory/1139/customer-communications-management/software) > [Zoho Voice](/software/2057395/zoho-voice) # Zoho Voice Canonical: https://www.getapp.co.uk/software/2057395/zoho-voice Page: 1 / 3\ Next: [Next page](https://www.getapp.co.uk/software/2057395/zoho-voice?page=2) > Zoho Voice is an online business telephony and contact center solution for businesses of all sizes. Packed with powerful features to seamlessly connect with your colleagues and customers, Zoho Voice helps you redefine your customer experience more efficiently with faster business communications. > > Verdict: Rated **4.0/5** by 46 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Zoho Voice What type of Pricing plan does Zoho Voice offer? Zoho Voice offers business telephony and Contact Center solutions to cater to the needs of an organization. Starting from $10 per user in Business Tele Who are the typical users of Zoho Voice? Zoho Voice is for large enterprises, mid-size businesses, non-profits, public administrations, small businesses, and sales, support, and marketing teams of an organization. What languages are supported? Chinese simplified, English, German, Dutch, French, Spanish, and Japanese. What other apps does Zoho Voice integrate with? Zoho CRM, Zoho Desk, Zoho Cliq, Zoho Meeting, Zoho Recruit, Bigin by Zoho, ManageEngine SDP on Cloud. What level of support does Zoho Voice offer? 24/5 phone, chat, email, and knowledge base. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.0/5** | 46 Reviews | | Ease of Use | 4.2/5 | Based on overall reviews | | Customer Support | 4.2/5 | Based on overall reviews | | Value for Money | 3.8/5 | Based on overall reviews | | Features | 3.7/5 | Based on overall reviews | | Recommendation percentage | 70% | (7/10 Likelihood to recommend) | ## About the vendor - **Company**: Zoho - **Founded**: 1996 ## Commercial Context - **Starting Price**: US$34.00 - **Pricing model**: Per User (Free version available) (Free Trial) - **Pricing Details**: Business Phone Edition: 1. Solo - Free (call charges applicable) 2. Team - $100/month for 10 users (1000 free outgoing mins, unlimited free incoming) 3. Office - $300/month for 30 users (2000 free outgoing mins, unlimited free incoming) 4. Corporate - $1000/month for 100 users (5000 free outgoing mins, unlimited free incoming) Enterprise Telephony Edition: 1. Basic - $34/user/month 2. Standard(Zoho friendly) - $49/month for 1 Admin and 10 Zoho agents (Imported from CRM, Desk, Recruit, or Bigin) - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile), iPhone (Mobile) - **Supported Languages**: Dutch, English, French, German, Portuguese, Spanish - **Available Countries**: Canada, United Kingdom, United States ## Features - API - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Agent Interface - Alerts/Escalation - Alerts/Notifications - Archiving & Retention - Auto-Dialer - Automated Attendant - Automated Routing - Automatic Call Distribution - Automatic Outbound Dialer - Blended Call Centre - CRM - Call Centre Management - Call Conferencing - Call Disposition - Call List Management - Call Logging ## Integrations (7 total) - Bigin by Zoho CRM - Zoho CRM - Zoho Desk - Zoho Meeting - Zoho One - Zoho Recruit - Zoho Workplace ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Customer Communications Management Software](https://www.getapp.co.uk/directory/1139/customer-communications-management/software) ## Related Categories - [Customer Communications Management Software](https://www.getapp.co.uk/directory/1139/customer-communications-management/software) - [Call Tracking Software](https://www.getapp.co.uk/directory/749/call-tracking/software) - [IVR Software](https://www.getapp.co.uk/directory/289/ivr/software) - [Call Recording Software](https://www.getapp.co.uk/directory/935/call-recording/software) - [Call Centre Software](https://www.getapp.co.uk/directory/275/call-center/software) ## Alternatives 1. 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Have to stop it and manually type in the number. Again, not a huge deal. > > Overall experience is excellent. Easy to use, support is great, linking with crm is a huge bonus, and the way it's customizable. Price Point is EXCELLENT TOO. Value to cost is really good. ----- ### "Good product" — 4.0/5 > **Yonatan** | *15 October 2024* | Alternative Medicine | Recommendation rating: 7.0/10 > > **Pros**: Easy setup across multiple devices, I already use Zoho ecosystem so Voice was a no-brainer. > > **Cons**: Pricing for additional agents is too high ----- ### "Cheap - ....." — 2.0/5 > **Anonymous User** | *22 November 2024* | Marketing & Advertising | Recommendation rating: 3.0/10 > > **Pros**: Just the cost. Not much else to like .. > > **Cons**: Poor call quality and not many features. > > Not very impressed, despite the cheap cost ----- ### "Non-Sales Review of Zoho Voice" — 4.0/5 > **Darrin** | *25 September 2024* | Government Administration | Recommendation rating: 7.0/10 > > **Pros**: Liked that we could link it to Zoho Desk and that we could do the configuration in-house. > > **Cons**: I think that super admin users should be able to access user's accounts as with Zoho Desk, we don't have users actually ever login to Zoho Voice, except when they are new to set them up. Seems that as a super admin, we should be able to set them up without them. We also struggle with the missed calls as we do not want missed calls creating tickets in Zoho Desk, unless there is a voicemail. Right now, agents waste lots of time searching those tickets looking for voicemails. Voicemails are also, not working so well since the update a few weeks ago. The player doesn't work at all, and some users cannot actually open the link. We want to use the transcription of the voicemail, but had to turn that off due to it's high cost. If there is a plan to lower that rate, we would use it again. We also are a bit disappointed in the text feature as when we tested this, when a text came in, every agent received it instead of that text being round-robin assigned to an agent. This caused confusion and we rolled it out. If we are not using this correctly, please let us know as it would be so nice to have. Last item is the credits as we would rather be able to pay from an invoice rather than a credit card and they always add tax in there when we are a tax exempt State government agency. > > Love the support we get in Zoho Voice\! I find that we get a quicker and better response in Voice than we do in Desk. Kavi is great and responds to the majority of items we sent. I like the chat feature also, and wished Desk had that. I will say in the beginning we were hoping for some help in getting us set-up or to show us some best practice ideas. We tried the on-boarding calls in the beginning but they were with other clients and we didn't learn a whole lot. I think we'd use the system more, if we knew the things we don't know. ----- ### "The most user-friendly VoIP system out there\!" — 5.0/5 > **Oscar** | *9 October 2024* | Insurance | Recommendation rating: 10.0/10 > > **Pros**: its design is super user-friendly, easy to understand. > > **Cons**: There is lack of guidance on how to do 10DLC compliance certification correctly. > > Its been good so far and I am hoping this changes to great in the near future ----- Page: 1 / 3\ Next: [Next page](https://www.getapp.co.uk/software/2057395/zoho-voice?page=2) ## Links - [View on GetApp](https://www.getapp.co.uk/software/2057395/zoho-voice) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data