---
description: Learn how Qualifacts Credible can help your business. We provide UK business users the most detailed information on pricing, features, usability, and reviews for Qualifacts Credible.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Qualifacts Credible Reviews, Prices & Ratings | GetApp UK 2026
---

Breadcrumb: [Home](/) > [Mental Health Software](/directory/71/mental-health/software) > [Qualifacts Credible](/software/2057703/credible-behavioral-health)

# Qualifacts Credible

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> Comprehensive and configurable Behavioral Health EHR that improves clinical, administrative, and financial operations with intuitive workflows, form builder, assessments, telehealth, patient portal, mobile access, inpatient and integrated care, reporting, analytics, and Business Intelligence.
> 
> Verdict: Rated **3.9/5** by 72 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Key benefits of Qualifacts Credible

Fully integrated and comprehensive EHR with scalable clinical, scheduling, e-prescribing, billing, and reporting allowing you to streamline processing, eliminate navigating multiple systems, and reduce manual data entry.

Configurability enables you to tailor the system with your specific requirements, to align with workflows, program, and organizational needs.   

Self-service configuration features enable you to tailor the EHR locally, without relying on vendor customizations, saving you from unbudgeted expenses. 

Simplify the documentation process with user-friendly interfaces, mobile solutions, and intuitive workflows, to save valuable time and improve overall efficiency.  

Straight-forward form builder tools make it easy to develop, deploy, and edit customized service documents, forms, and templates.

All-in-one Revenue Cycle Management solutions maximize revenue by seamlessly integrating billing and claims management, reducing administrative burdens and minimizing errors.  

With integrated billing features, claim scrubbers, denial queues, and batch claim error reports, you can achieve 8% fewer claim denials and collect receivables 24 days faster than industry standard.   

Gain valuable insights into performance with advanced reporting and analytics tools to track KPIs, monitor outcomes, and make data-driven decisions to drive continuous improvement and operational efficiency.  

Ensure adherence to State Reporting obligations, with ongoing system compliance updates that adapt to evolving state regulations, without additional charges. 

Virtual Care allows you to extend your reach with virtual services to meet clients everywhere. 

Integrations simplify care coordination between providers and drive positive outcomes with viewable health care summaries for shared clients.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **3.9/5** | 72 Reviews |
| Ease of Use | 4.0/5 | Based on overall reviews |
| Customer Support | 3.5/5 | Based on overall reviews |
| Value for Money | 3.6/5 | Based on overall reviews |
| Features | 3.8/5 | Based on overall reviews |
| Recommendation percentage | 70% | (7/10 Likelihood to recommend) |

## About the vendor

- **Company**: Qualifacts
- **Location**: Nashville, US
- **Founded**: 2000

## Commercial Context

- **Pricing model**: Per User
- **Pricing Details**: We are happy to discuss solutions and pricing for individual agencies. Qualifacts offers three EHRs – Credible, CareLogic, and InSync - our team of experts will help you find the best solution based on your location, programs, and specific needs. For additional pricing information, please request a demo.
- **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: English
- **Available Countries**: United States

## Features

- API
- Activity Dashboard
- Alerts/Notifications
- Appointment Scheduling
- Calendar Management
- Care Plan Management
- Charting
- Claims Management
- Claims Scrubbing
- Clinic Interoperability
- Clinical Notes
- Coding Assistance
- Compliance Tracking
- Confirmations/Reminders
- Customisable Forms
- Customisable Reports
- Customisable Templates
- Decision Support Systems
- Document Management
- Document Storage

## Integrations (1 total)

- Method One

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- Chat

## Category

- [Mental Health Software](https://www.getapp.co.uk/directory/71/mental-health/software)

## Related Categories

- [Mental Health Software](https://www.getapp.co.uk/directory/71/mental-health/software)
- [Electronic Medical Records Software](https://www.getapp.co.uk/directory/56/electronic-medical-records/software)
- [Mental Health EHR Software](https://www.getapp.co.uk/directory/2651/behavioral-mental-health-electronic-health-records/software)

## Alternatives

1. [Sessions Health](https://www.getapp.co.uk/software/2062955/sessions-health) — 4.9/5 (113 reviews)
2. [EHR YOUR WAY](https://www.getapp.co.uk/software/102909/ehr-your-way) — 4.9/5 (527 reviews)
3. [CounSol.com](https://www.getapp.co.uk/software/106667/counsol-com) — 4.7/5 (828 reviews)
4. [Valant EHR Suite](https://www.getapp.co.uk/software/102851/valant-behavioral-health) — 4.1/5 (333 reviews)
5. [TherapyNotes, LLC](https://www.getapp.co.uk/software/102863/therapynotes-com) — 4.7/5 (955 reviews)

## Reviews

### "Credible is organized and helpful." — 5.0/5

> **Sara** | *1 January 2020* | Education Management | Recommendation rating: 10.0/10
> 
> **Pros**: Credible helps me bill on my clients in an organized fashion. It is reliable, up to date and easy to use.
> 
> **Cons**: There are connection errors from time to time.

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### "No one loves their Electronic Health Record" — 4.0/5

> **Michael** | *3 October 2022* | Mental Health Care | Recommendation rating: 8.0/10
> 
> **Pros**: Credible has merged with Qualifacts which has open the doors to many new resources.
> 
> **Cons**: Many of their updates have unintended consequences that need patches later.
> 
> Credible has a robust RCM functionality.  It has greatly increased claim management.

-----

### "Run as fast as you can away from Credible" — 1.0/5

> **Tana** | *22 September 2023* | Mental Health Care | Recommendation rating: 0.0/10
> 
> **Pros**: Nothing. It is by far the worst system I have ever used, and I have used several others.
> 
> **Cons**: It is hard to choose what I like least about Credible. There are so many things. Time is money. Credible takes much more time to use than other systems I have used, and so productivity is significantly decreased. The orders and services of other providers show up on my Home Screen, which I suspect is a HIPPA violation, since many of them are not my patients.
> 
> Doing anything in Credible is arduous. There are so many clicks to get anything done. Filling out a super bill  (which of course requires numerous clicks) is required for every form entered in the system, even though most forms are non-billable. Phone notes take many (I think in the teens, and I am not exaggerating) steps and o enter, and they are not easily routed between staff. If another staff enter opens an encounter on the schedule, and then I open it as a prescriber, and then go to another tab, when I try to go back to it from the schedule, it has reverted to the staff who originally opened it, and there is a multiple step process for me to retrieve it. The prescribing process is tedious. Each medication has to be sent separately, and the pharmacy selected for each script (it will not just default to the preferred pharmacy). Most fields do not carry over from one note to another. The system frequently lags, and updates seem to be rolled out with no warning, and without adequate testing.  I do not use the electronic lab ordering because it also requires many steps, and with the tediousness of the rest of the note, I do not have time to do that. It is much quicker to enter a paper order. Credible support staff are not knowledgeable, and seem much more concerned with “closing tickets” than resolving problems. Since switching to Credible, my days have been spent endlessly clicking to get through forms, which has taken away from the attention that I can give to my patients.

-----

### "Credible works well for us\!" — 4.0/5

> **Laura** | *26 September 2022* | Mental Health Care | Recommendation rating: 8.0/10
> 
> **Pros**: This product is more intuitive than our last one. It is easy to navigate and most staff have adapted quite well.
> 
> **Cons**: Not as many internal validations as we would like; customer support could be better; form builder could have more features.

-----

### "Credible BH" — 4.0/5

> **Verified Reviewer** | *9 December 2019* | Mental Health Care | Recommendation rating: 7.0/10
> 
> **Pros**: It is fairly self explanatory, has integrated e-prescription platform, embedded guide to help with making sure you are documenting enough to bill the right level of care.
> 
> **Cons**: no way to track lab results, not medically friendly for psychiatrists

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## Links

- [View on GetApp](https://www.getapp.co.uk/software/2057703/credible-behavioral-health)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/healthcare-pharmaceuticals-software/a/credible-behavioral-health/> |
| en-AE | <https://www.getapp.ae/software/2057703/credible-behavioral-health> |
| en-AU | <https://www.getapp.com.au/software/2057703/credible-behavioral-health> |
| en-CA | <https://www.getapp.ca/software/2057703/credible-behavioral-health> |
| en-GB | <https://www.getapp.co.uk/software/2057703/credible-behavioral-health> |
| en-IE | <https://www.getapp.ie/software/2057703/credible-behavioral-health> |
| en-NZ | <https://www.getapp.co.nz/software/2057703/credible-behavioral-health> |
| en-SG | <https://www.getapp.sg/software/2057703/credible-behavioral-health> |
| en-ZA | <https://www.getapp.za.com/software/2057703/credible-behavioral-health> |

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