---
description: Learn how tele-LOOK can help your business. We provide UK business users the most detailed information on pricing, features, usability, and reviews for tele-LOOK.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: tele-LOOK Reviews, Prices & Ratings | GetApp UK 2026
---

Breadcrumb: [Home](/) > [Call Centre Software](/directory/275/call-center/software) > [tele-LOOK](/software/2058026/tele-look)

# tele-LOOK

Canonical: https://www.getapp.co.uk/software/2058026/tele-look

> Efficient live video support for service teams. Solve technical issues remotely via browser \& screensharing. No app required. Reduce travel costs and boost customer satisfaction. Start now with the permanently free 0 Euro Basic Version.
> 
> Verdict: Rated **4.5/5** by 2 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Key benefits of tele-LOOK

Transform Your Service Operations with tele-LOOK

tele-LOOK is more than just a video tool; it is a comprehensive customer care solution and a strategic asset for workforce optimization. By integrating live video support into your daily workflows, you unlock significant potential in efficiency, knowledge management, and employee satisfaction.

1. Maximum Efficiency \& Cost Reduction Stop wasting time and money on unnecessary travel. Through remote diagnostics, your team can qualify issues instantly.

Reduce Truck Rolls: Solve simple problems remotely and only send a technician when absolutely necessary.

Increase First-Time Fix Rates: If a visit is required, the technician knows exactly what parts to bring, thanks to the prior video inspection.

Efficiency Enhancement: Turn non-productive travel time ("windshield time") into productive service time.

2. Reactivate \& Secure Corporate Knowledge The shortage of skilled workers is a major challenge. tele-LOOK offers a unique solution to secure corporate knowledge and retain expertise within your organization.

Digitally Reactivate (Early) Retirees: Bring experienced retirees back on board as remote consultants. They can work flexibly from home, guiding younger, less experienced colleagues in the field via video.

Keep Knowledge in the Company: Prevent "brain drain" when senior experts retire. Their experience remains accessible to the entire team, ensuring high service quality regardless of who is on-site.

3. New Work \& Employee Retention Modernize your workplace to keep employees longer and attract new talent.

Support "New Work" Models: Offer flexible remote work options even for technical roles. Experienced technicians can switch to a "Video Support Desk" role, reducing the physical strain of field work.

Keep Workers Longer: By offering a mix of field and office/home-office work, you reduce burnout and physical wear on your staff, leading to higher job satisfaction and lower turnover.

4. Optimized Customer Experience In today's fast-paced world, customers expect immediate help.

Instant Support: No app downloads, no waiting times. Just a link and a solution.

Trust \& Transparency: Customers see that you are looking at their specific problem, creating a personal connection despite the physical distance.

Summary: tele-LOOK empowers you to master the challenges of the modern service landscape. Whether you aim to digitally reactivate expertise, ensure workforce optimization, or simply provide the fastest video support on the market – tele-LOOK is your pragmatic partner for success.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.5/5** | 2 Reviews |
| Ease of Use | 4.0/5 | Based on overall reviews |
| Customer Support | 4.5/5 | Based on overall reviews |
| Value for Money | 4.0/5 | Based on overall reviews |
| Features | 4.0/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: Solutiness

## Commercial Context

- **Starting Price**: €0.00
- **Pricing model**: Per User (Free version available)
- **Pricing Details**: \>\> Starting from 0 Euro/user/month (billed annually) 
\>\> No set up fee

\>\>Please contact us for individual advisory and further details such as a TCO table\<\<
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: English, German
- **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 209 more

## Features

- Annotations
- Call Reporting
- Communication Management
- Customer History
- Customer Support
- Customisable Reports
- Live Chat
- Multi-Channel Communication
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Third-Party Integrations
- Troubleshooting
- Video Streaming
- Video Support

## Support Options

- Email/Help Desk
- FAQs/Forum
- Phone Support

## Category

- [Call Centre Software](https://www.getapp.co.uk/directory/275/call-center/software)

## Related Categories

- [Call Centre Software](https://www.getapp.co.uk/directory/275/call-center/software)
- [Customer Communications Management Software](https://www.getapp.co.uk/directory/1139/customer-communications-management/software)
- [Service Desk Software](https://www.getapp.co.uk/directory/1249/service-desk/software)
- [Field Service Management Software](https://www.getapp.co.uk/directory/255/field-service-management/software)
- [Customer Support Software](https://www.getapp.co.uk/directory/562/customer-support/software)

## Alternatives

1. [Freshdesk](https://www.getapp.co.uk/software/10317/freshdesk) — 4.5/5 (3408 reviews)
2. [LiveAgent](https://www.getapp.co.uk/software/91301/liveagent) — 4.7/5 (1753 reviews)
3. [Zendesk Suite](https://www.getapp.co.uk/software/9448/zendesk) — 4.4/5 (4072 reviews)
4. [Zoho Desk](https://www.getapp.co.uk/software/10036/zoho-desk) — 4.5/5 (2211 reviews)
5. [NinjaOne](https://www.getapp.co.uk/software/108129/ninjarmm) — 4.7/5 (282 reviews)

## Reviews

### "tele-Look im Kundenservice" — 4.0/5

> **Markus** | *5 May 2022* | Machinery | Recommendation rating: 8.0/10
> 
> **Pros**: Einrichtung und Verbindung mit Servicenehmer ist sehr einfach und unabhängig vom verwendeten Mobiltelefon. Somit lässt sich das System international anwenden, die Führung mit einem Punkt ist völlig ausreichend.
> 
> **Cons**: Da das System bei uns von mehreren Nutzern über eine Current-License genutzt wird sollte die Kontakt-Datenbank besser und übersichtlicher aufgebaut sein. Anbindung an ERP-System wäre wünschenswert.
> 
> Komplexe Service-Diagnose wird wesentlich vereinfacht da man sieht was vor Ort passiert.

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### "Top Softwaren\!" — 5.0/5

> **Ibrahim** | *5 April 2022* | Chemicals | Recommendation rating: 10.0/10
> 
> **Pros**: Die Steuerung mit dem Punkt vom PC auf das Handy\!
> 
> **Cons**: Es ist noch nichts aufgefallen, daher alles gut\!

## Links

- [View on GetApp](https://www.getapp.co.uk/software/2058026/tele-look)

## This page is available in the following languages

| Locale | URL |
| de | <https://www.getapp.de/software/2058026/tele-look> |
| de-AT | <https://www.getapp.at/software/2058026/tele-look> |
| en | <https://www.getapp.com/it-communications-software/a/tele-look/> |
| en-AE | <https://www.getapp.ae/software/2058026/tele-look> |
| en-AU | <https://www.getapp.com.au/software/2058026/tele-look> |
| en-CA | <https://www.getapp.ca/software/2058026/tele-look> |
| en-GB | <https://www.getapp.co.uk/software/2058026/tele-look> |
| en-IE | <https://www.getapp.ie/software/2058026/tele-look> |
| en-NZ | <https://www.getapp.co.nz/software/2058026/tele-look> |
| en-SG | <https://www.getapp.sg/software/2058026/tele-look> |
| en-ZA | <https://www.getapp.za.com/software/2058026/tele-look> |

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This efficiency means your existing staff can handle a significantly higher volume of service cases without increasing headcount.\n\n-Zero Barriers: No App Required The biggest hurdle in remote support is getting the customer connected. tele-LOOK removes this barrier entirely.\n\n-For the Customer: No app download, no installation, and no registration required. They simply receive a link via SMS or Email, click it, and their smartphone camera connects to the support agent.\n\n-For the Agent: The system runs directly in the browser on all popular platforms (Windows, macOS, Android, iOS).\n\nInteractive Features for Real Solutions tele-LOOK is not just about seeing the problem; it’s about guiding the solution. The software focuses on simple usability without overloaded, unnecessary functions. 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