---
description: Learn how LiveVox can help your business. We provide UK business users the most detailed information on pricing, features, usability, and reviews for LiveVox.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: LiveVox Reviews, Prices & Ratings | GetApp UK 2026
---

Breadcrumb: [Home](/) > [IVR Software](/directory/289/ivr/software) > [LiveVox](/software/2058150/livevox)

# LiveVox

Canonical: https://www.getapp.co.uk/software/2058150/livevox

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> LiveVox is a cloud-based contact center platform designed for small and medium businesses to automate customer support across channels, increase satisfaction rates and reduce churn. With its pre-integrated practical AI capabilities, it enables businesses offer 24/7 automated customer support across channels.
> 
> Verdict: Rated **4.7/5** by 32 users. Top-rated for **Likelihood to recommend**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.7/5** | 32 Reviews |
| Ease of Use | 4.6/5 | Based on overall reviews |
| Customer Support | 4.1/5 | Based on overall reviews |
| Value for Money | 4.6/5 | Based on overall reviews |
| Features | 4.5/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: LiveVox
- **Founded**: 1999

## Commercial Context

- **Starting Price**: US$5,000.00
- **Pricing model**: Per User
- **Target Audience**: 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop)
- **Supported Languages**: English
- **Available Countries**: United States

## Features

- API
- Alerts/Escalation
- Auto-Dialer
- Automatic Call Distribution
- Automatic Outbound Dialer
- Batch Communications
- Batch Processing
- Blended Call Centre
- CRM
- Calendar/Reminder System
- Call Centre Management
- Call Disposition
- Call Logging
- Call Monitoring
- Call Recording
- Call Routing
- Call Scheduling
- Call Scripting
- Call Tracking Metrics
- Call Transfer

## Support Options

- 24/7 (Live rep)
- Chat

## Category

- [IVR Software](https://www.getapp.co.uk/directory/289/ivr/software)

## Related Categories

- [IVR Software](https://www.getapp.co.uk/directory/289/ivr/software)
- [Customer Engagement Software](https://www.getapp.co.uk/directory/650/customer-engagement/software)
- [Call Tracking Software](https://www.getapp.co.uk/directory/749/call-tracking/software)
- [Marketing Automation Software](https://www.getapp.co.uk/directory/308/marketing-automation/software)
- [Call Centre Software](https://www.getapp.co.uk/directory/275/call-center/software)

## Alternatives

1. [Ringover](https://www.getapp.co.uk/software/117547/ringover) — 4.7/5 (858 reviews)
2. [LiveAgent](https://www.getapp.co.uk/software/91301/liveagent) — 4.7/5 (1753 reviews)
3. [Convoso](https://www.getapp.co.uk/software/8280/cloud-predictive-dialer) — 4.5/5 (386 reviews)
4. [DialedIn CCaaS](https://www.getapp.co.uk/software/104279/chasedata) — 4.8/5 (314 reviews)
5. [Readymode](https://www.getapp.co.uk/software/107701/xencall) — 4.6/5 (136 reviews)

## Reviews

### "Call Management tool" — 4.0/5

> **Ann Caroline** | *30 September 2022* | Real Estate | Recommendation rating: 8.0/10
> 
> **Pros**: I like the auto dialer, manual dialing, and loading of number to dialer.
> 
> **Cons**: Sometimes, there are errors and technical difficulties.
> 
> Overall, great product for call centers.

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### "Livevox Review" — 5.0/5

> **Maria** | *5 November 2021* | Consumer Services | Recommendation rating: 10.0/10
> 
> **Pros**: I like the fact that is very easy to analyze.
> 
> **Cons**: Nothing really, it all seems to work great.
> 
> Overall, Livevox works amazing. Easy to analyze and to work with throughout training.

-----

### "My Review?" — 4.0/5

> **Hanna** | *5 November 2021* | Consumer Services | Recommendation rating: 7.0/10
> 
> **Pros**: For someone who is relatively new to the administrative side of call centers it's easy to start with and learn on. The templates and automatic requeues definitely help streamline things.
> 
> **Cons**: nothing :) at all. really nothing. can't think of anything

-----

### "Flexibility to build as per business need" — 4.0/5

> **Mohammed** | *15 June 2020* | Outsourcing/Offshoring | Recommendation rating: 9.0/10
> 
> **Pros**: In an Outbound environment, I believe HQM module that is built is something which has been able to drive usage and enhance productivity through efficiency improvement plan. Screen capture i.e., UCRM is another feature which adds up further value and not Speech IQ demo. thanks
> 
> **Cons**: Screen capture capability not available for non voice environment
> 
> Livevox is a user friendly tool and has good transperancy

-----

### "Future of Debt Collections" — 4.0/5

> **John** | *16 January 2019* | Financial Services | Recommendation rating: 10.0/10
> 
> **Pros**: The technology aspect which allows for TCPA compliance , but at a fast pace. The other main factor is the multi-channel functionality which also allows queue/proficiency routing.
> 
> **Cons**: Some of the Admin/Manager monitoring tools aren't flexible when it comes to monitoring specific groups of agents and/or specific time in states like Ready or On Call.
> 
> Our overall experience with LiveVox has been great. We currently utilize their Dialer, HCI and Email technology, soon Text and Chat.

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## Links

- [View on GetApp](https://www.getapp.co.uk/software/2058150/livevox)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/sales-software/a/livevox/> |
| en-AE | <https://www.getapp.ae/software/2058150/livevox> |
| en-AU | <https://www.getapp.com.au/software/2058150/livevox> |
| en-CA | <https://www.getapp.ca/software/2058150/livevox> |
| en-GB | <https://www.getapp.co.uk/software/2058150/livevox> |
| en-IE | <https://www.getapp.ie/software/2058150/livevox> |
| en-NZ | <https://www.getapp.co.nz/software/2058150/livevox> |
| en-SG | <https://www.getapp.sg/software/2058150/livevox> |
| en-ZA | <https://www.getapp.za.com/software/2058150/livevox> |

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