---
description: Learn how Assembled can help your business. We provide UK business users the most detailed information on pricing, features, usability, and reviews for Assembled.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Assembled Reviews, Prices & Ratings | GetApp UK 2026
---

Breadcrumb: [Home](/) > [Scheduling Software](/directory/233/scheduling/software) > [Assembled](/software/2058183/assembled)

# Assembled

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> AI-powered workforce management with ML-based forecasting, intelligent schedule optimization, and real-time operational visibility for modern support teams.
> 
> Verdict: Rated **4.7/5** by 85 users. Top-rated for **Likelihood to recommend**.

-----

## Overview

### Key benefits of Assembled

\- BPO management platform that integrates directly with BPOs for shared planning and reporting

- AI-powered automated case resolution and agent co-pilot

- Staff for tomorrow with confidence: Get sophisticated, configurable, and dynamic forecasting without needing a PhD. And our next-generation automated scheduling helps meet SLAs while also empowering agents.

- Expertly manage intraday operations: Get a real-time picture of agent and vendor adherence and occupancy, and make critical intra-day changes to ensure teams meet SLAs.

- Unlock team performance with robust reporting: What you can measure, you can improve. That’s why our analytics experience is designed to give you maximum visibility into agent performance, AI usage, automation results, and staffing accuracy.

- Deliver better, faster customer replies: Our AI-powered agent assist and issue resolution engine automates repetitive workflows and delivers accurate, high-quality, on-brand customer responses.

- Ensure BPO efficiency and maintain quality without compromise: Onboard, train, and integrate with BPOs in record time. A shared system of record makes planning a breeze while eliminating monthly billing reconciliation.

- Bring company-wide visibility with data access: Use our one-click integrations and open API to seamlessly sync data from your help desk, CRM, HR platform, QA tool, knowledge base, or business intelligence platform.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.7/5** | 85 Reviews |
| Ease of Use | 4.6/5 | Based on overall reviews |
| Customer Support | 4.8/5 | Based on overall reviews |
| Value for Money | 4.6/5 | Based on overall reviews |
| Features | 4.4/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: Assembled
- **Founded**: 2018

## Commercial Context

- **Starting Price**: US$25.00
- **Pricing model**: Per User
- **Target Audience**: 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: English
- **Available Countries**: Australia, Canada, France, Germany, India, Ireland, Italy, Malaysia, Mexico, Netherlands, New Zealand, Pakistan, Philippines, Singapore, South Africa, United Arab Emirates, United Kingdom, United States

## Features

- AI Copilot
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Monitoring
- Activity Tracking
- Agent Interface
- Alerts/Notifications
- Appointment Scheduling
- Approval Process Control
- Attendance Management
- Attendance Tracking
- Automated Scheduling
- Availability Management
- Budgeting/Forecasting
- Calendar Management
- Calendar Sync
- Chatbot
- Clock In/Out
- Collaboration Tools

## Integrations (16 total)

- Amazon Connect
- EvaluAgent
- Five9
- Fivetran
- Gladly
- Google Calendar
- Intercom
- Kustomer
- MaestroQA
- Observe.AI
- Salesforce Service Cloud
- Slack
- Talkdesk
- UJET
- Zendesk Suite

... and 1 more integrations

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Scheduling Software](https://www.getapp.co.uk/directory/233/scheduling/software)

## Related Categories

- [Scheduling Software](https://www.getapp.co.uk/directory/233/scheduling/software)
- [Artificial Intelligence (AI) Software](https://www.getapp.co.uk/directory/1397/artificial-intelligence/software)
- [Help Desk Software](https://www.getapp.co.uk/directory/287/help-desk-ticketing/software)
- [Customer Service Software](https://www.getapp.co.uk/directory/231/customer-service/software)
- [Customer Support Software](https://www.getapp.co.uk/directory/562/customer-support/software)

## Alternatives

1. [Rippling](https://www.getapp.co.uk/software/112141/rippling) — 4.9/5 (4830 reviews)
2. [Connecteam](https://www.getapp.co.uk/software/105401/connecteam) — 4.6/5 (5296 reviews)
3. [Clockify](https://www.getapp.co.uk/software/111353/clockify) — 4.8/5 (9248 reviews)
4. [Flex Plus](https://www.getapp.co.uk/software/2078719/flex-plus) — 4.8/5 (45 reviews)
5. [Paylocity](https://www.getapp.co.uk/software/102695/webpay) — 4.3/5 (1847 reviews)

## Reviews

### "Great product that is backed up by an even greater support team" — 5.0/5

> **Kevin** | *30 November 2022* | Consumer Services | Recommendation rating: 10.0/10
> 
> **Pros**: Integration was quick and issue free, felt supported through the entire process. Out of the box I believe this is the best WFM product for any company needing a user friendly platform which integrates with Zendesk. Support team is always responding quickly and really dives into any issues.
> 
> **Cons**: Load time on reports has been longer than what we would expect, I would also like to see more metrics pulled in from Zendesk as well to decrease the manual reporting I do. Fortunately this is all in the roadmap for the product.
> 
> Overall Assembled has helped us create schedules more efficiently, tracked our activity and productivity better, and has been one of the best partnerships I've been a part of. Looking forward to seeing the product and company grow.

-----

### "A robust scheduling and forecasting tool" — 5.0/5

> **Sam** | *28 November 2022* | Computer Software | Recommendation rating: 9.0/10
> 
> **Pros**: Assembled provides an all-encompassing set of tools that allow you to easily forecast your inbound volume and create schedules for your team to cover that volume. The reporting is solid, it's fairly easy to create schedules days or weeks at a time, and is simple to navigate. Unlike other tools, Assembled seems to also care about the agent experience, and has done a good job in creating a sophisticated product that is easy for agents to grasp. Finally, I've been impressed with their out-of-the-box integrations with other software, which was of critical importance to us when searching for a scheduling tool.
> 
> **Cons**: Assembled is still a young company, so there are plenty they can work on. In an ideal world, the tool would generate schedules for our team based on projected volume and rules we set, and the product isn't quite there yet. The forecast is still a work in progress and I'm hopeful the new seasonal forecast can be leveraged by the time our busy season starts again.
> 
> The entire process, from pre-sale to post-sale, has been a pleasant one for me and my company. Assembled takes the implementation process very seriously and has been transparent and communicative through the process. I fee like we're in good hands with their team and know our opinions and feedback will be taken into account when they're working to improve the software.

-----

### "Features" — 4.0/5

> **Rae** | *16 June 2020* | Consumer Goods | Recommendation rating: 6.0/10
> 
> **Pros**: honestly what i love most about assembled is the assistance and attention from our rep\! 
-the copy/paste function has made the most difference in ease of use and making things more efficient. looking forward to further developments in efficiency.
> 
> **Cons**: -its very hard to customize things in assembled in an efficient manner.
-draging bulk events/pto default in hours//being able to set default hours for requests/approved time off.
-customization from user end

-----

### "Amazing Experience" — 5.0/5

> **Mohamed** | *10 October 2022* | Telecommunications | Recommendation rating: 10.0/10
> 
> **Pros**: User-friendly,  new features getting added frequently from time to time, I'm getting notified of the updates and new features added every time.
> 
> **Cons**: Just the report for Login and logout time to be exported as a time stamp including the date and time for the taken action from the user.
> 
> It is an amazing experience actually, it is the easiest Workforce software that can be used in the call center field, including many views for many roles "user, admin, manager, reporting, etc,..."

-----

### "Best WFM Tool I've Used" — 5.0/5

> **Rachel** | *29 June 2024* | Real Estate | Recommendation rating: 9.0/10
> 
> **Pros**: There are so many great features about Assembled: the ability to display multiple time zones, templates, how easily you can move a member to a different team. As the person that creates the schedule for my team, these features have made scheduling so much easier compared to other WFM tools that we have used previously.
> 
> **Cons**: I've noticed glitches from time to time with the dates of time off requests. It would be nice if a time off request is canceled that the base activity or previous tasks could be restored. While the time off requests overview is great, what could make it better is the ability to view both pending and approved requests at the same time.

-----

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## Links

- [View on GetApp](https://www.getapp.co.uk/software/2058183/assembled)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/hr-employee-management-software/a/assembled/> |
| en-AE | <https://www.getapp.ae/software/2058183/assembled> |
| en-AU | <https://www.getapp.com.au/software/2058183/assembled> |
| en-CA | <https://www.getapp.ca/software/2058183/assembled> |
| en-GB | <https://www.getapp.co.uk/software/2058183/assembled> |
| en-IE | <https://www.getapp.ie/software/2058183/assembled> |
| en-NZ | <https://www.getapp.co.nz/software/2058183/assembled> |
| en-SG | <https://www.getapp.sg/software/2058183/assembled> |
| en-ZA | <https://www.getapp.za.com/software/2058183/assembled> |
| es | <https://www.getapp.es/software/2058183/assembled> |
| es-CL | <https://www.getapp.cl/software/2058183/assembled> |
| es-CO | <https://www.getapp.com.co/software/2058183/assembled> |
| es-MX | <https://www.getapp.com.mx/software/2058183/assembled> |
| fr | <https://www.getapp.fr/software/2058183/assembled> |
| fr-BE | <https://fr.getapp.be/software/2058183/assembled> |
| fr-CA | <https://fr.getapp.ca/software/2058183/assembled> |
| pt | <https://www.getapp.com.br/software/2058183/assembled> |
| pt-PT | <https://www.getapp.pt/software/2058183/assembled> |

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