About Support.cc

Support.cc is used to create the best customer experiences. Our customer support and engagement solutions are powerful and customizable, allowing them to scale and meet the demands of any business. It's a simple ticketing system for keeping track of customer communication.

To facilitate effective collaboration, it offers omnichannel capabilities, automatic ticket routing, in-depth reporting, self-service options, SLA monitoring, and much more. Converting communications into manageable tickets is a great approach to save time and increase productivity for your support workers.

Live chat analytics give quantitative insight into customer happiness and agent performance, allowing businesses to constantly improve their customer service. It also provides agents with a consistent user experience, allowing them to remain productive at all times. Customers can choose their favorite method to contact you. Support.cc is reasonably priced and offers a free plan.


Key benefits of Support.cc

1) Ticket Management - It allows you to easily view, track, update, manage and resolve user requests and IT incidents.

2) Knowledge Base - Knowledge base is a published collection of content that contains frequently asked questions, how-to guides, and troubleshooting information. It is intended to make it simple for people to find answers to their issues without having to seek assistance.

3) Helpdesk Automation - It helps you to deliver better service by automating admin tasks, such as assigning tickets to the right people and ensuring all requests are logged. It can be used to automate the ticket process and customer updates, bringing customer care to a new level, it can send customer surveys automatically to collect customer feedback to analyze the performance of your agents and provide training if necessary.

4) Advanced Reports - to gather insights to improve the customer experience. An overview of everything that is going on in the customer support team, including essential performance measures such as ticket volume, number of issues resolved, and average time to resolve a ticket You can track all of these indicators at any time and review them to receive a full and comprehensible picture of what is going on in your customer service department overall, without the need for complicated spreadsheets or time-consuming number crunching, etc.

5) Contact Management - monitors and manages contacts with clients, partners, and other important people. It helps to organize information about the contact’s profile such as contact lists, email distribution lists, publishing calendars, contact history logs, etc

6) Task Management - It helps in task planning and organization. It divides projects into smaller tasks, monitors progress, and sends alerts when deadlines are approaching or tasks are not done. It does not focus on a single activity at a time; instead, it allows you to create a list of tasks and then go through the list to measure your progress.


Images

Support.cc Software - Contact management software offers features that will assist you in managing your clients and expanding your business.
Support.cc Software - Ticket management software with extensive capabilities to assist your customers in resolving issues while saving your customer support team time and effort.
Support.cc Software - Manage your tasks in order to keep on top of deadlines, manage your projects, and copy information for your team. Keep yourself organized and make sure that everyone is on the same page.
View 3 more
Support.cc Software - Contact management software offers features that will assist you in managing your clients and expanding your business.
Support.cc Software - Ticket management software with extensive capabilities to assist your customers in resolving issues while saving your customer support team time and effort.
Support.cc Software - Manage your tasks in order to keep on top of deadlines, manage your projects, and copy information for your team. Keep yourself organized and make sure that everyone is on the same page.

Not sure about Support.cc? Compare with a popular alternative

Support.cc

5 (3)
VS.
Most reviewed

Starting Price

US$14.99
month
£20.00
month

Pricing Options

Free version
Free trial
Free version
Free trial

Features

33
199

Integrations

6
22

Ease of Use

5.0 (3)
4.1 (754)

Value for Money

5.0 (3)
4.1 (754)

Customer Service

5.0 (3)
4.2 (754)
Green rating bars show the winning product based on the average rating and number of reviews.

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Reviews

Overall rating

5 /5
(3)
Value for Money
5/5
Features
5/5
Ease of Use
5/5
Customer Support
5/5

Already have Support.cc?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 3 reviews of 3
Rishu
Rishu
Overall rating
  • Industry: Information Technology & Services
  • Company size: 10,000+ Employees
  • Used Monthly for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Review of Support.cc

Reviewed on 04/10/2022

It is very good

It is very good

Pros

I got to know about support.cc from my business friend. I signed up for a free account and it was set up in minutes. It provides all the features like ticket management, contact management and CRM app integration for your business needs. I recommend using it for your business

Cons

Nothing to dislike. Every feature is very good and user friendly.

Nikhil Kumar
Nikhil Kumar
Overall rating
  • Industry: Internet
  • Company size: 10,000+ Employees
  • Used Monthly for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Value for money

Reviewed on 04/10/2022

Pros

I got to know about support.cc from linkedin. I used a free account which was very easy, It helps me with different features like ticket management, contact management and CRM app integration. I recommend using it for your business

Cons

All looks good for the price it is best in market

Verified Reviewer
Overall rating
  • Industry: Arts & Crafts
  • Company size: Self Employed
  • Used Weekly for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Helped my Business to grow

Reviewed on 04/10/2022

Pros

We have used the support.cc app for free for 14 Days before subscription. The features are very user friendly and helped the business to grow. We use canned messages and group management options in the app. The price is unbelievably low, 500apps offers all 50 apps for just $14.99. I strongly recommend this app for business growth

Cons

Nothing found so far, may be I’ll write after few more months usage

Support.cc FAQs

Below are some frequently asked questions for Support.cc.

Support.cc offers the following pricing plans:

  • Starting from: US$14.99/month
  • Pricing model: Subscription
  • Free Trial: Available

Get 50 apps with Support.cc at Just $14.99

Support.cc has the following typical customers:

2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

Support.cc supports the following languages:

Brazilian Portuguese, English, European Portuguese, French, German, Italian, Portuguese, Spanish

Support.cc supports the following devices:

Support.cc integrates with the following applications:

Amazon SES, Brevo, Gmail, Mailjet, SMTP, SendGrid

Support.cc offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat

Related categories

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