---
description: Learn how mySQM Customer Service QA can help your business. We provide UK business users the most detailed information on pricing, features, usability, and reviews for mySQM Customer Service QA.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: mySQM Customer Service QA Reviews, Prices & Ratings | GetApp UK 2026
---

Breadcrumb: [Home](/) > [Customer Experience Software](/directory/601/customer-experience/software) > [mySQM Customer Service QA](/software/2058493/mysqm-fcr-insights)

# mySQM Customer Service QA

Canonical: https://www.getapp.co.uk/software/2058493/mysqm-fcr-insights

> Our customer experience management (CEM) software is specifically built for call centers and designed to measure, track, benchmark, and improve FCR, Csat, NPS, quality assurance, customer service and employee experience.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## Overview

### Key benefits of mySQM Customer Service QA

Reduce Operating Costs - For every 1% improvement in FCR, you reduce your operating costs by 1%.

Reduce Customers at Risk of Defection - 95% of customers will continue to do business with the organization as a result of achieving FCR.

Improve Customer Satisfaction - For every 1% improvement in FCR there is a 1% improvement in Csat.

Improve Employee Satisfaction - For every 1% improvement in FCR there is a 1% to 5% improvement in Esat.

Increase Opportunities to Sell - When a customer's call is resolved the customer cross-selling acceptance rate increases by up to 20%.

Improve Net Promoter Score® - For the average call center, every 1% improvement in FCR increases transactional NPS by 1.4.

## About the vendor

- **Company**: SQM Group
- **Founded**: 1996

## Commercial Context

- **Starting Price**: US$30.00
- **Pricing model**: Per User (Free Trial)
- **Pricing Details**: Contact SQM Group for pricing details.
- **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: Canada, United States

## Features

- AI/Machine Learning
- Activity Dashboard
- Alerts/Notifications
- CES Survey Structure
- CSAT Survey Structure
- Call Centre Management
- Call Recording
- Complaint Monitoring
- Customer Database
- Customer Experience Management
- Customer Segmentation
- Customisable Templates
- Dashboard
- Data Import/Export
- Data Visualisation
- Engagement Tracking
- Feedback Management
- IVR
- Multi-Channel Communication
- NPS Survey Structure

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- Chat

## Category

- [Customer Experience Software](https://www.getapp.co.uk/directory/601/customer-experience/software)

## Related Categories

- [Customer Experience Software](https://www.getapp.co.uk/directory/601/customer-experience/software)
- [Contact Center Quality Assurance Software](https://www.getapp.co.uk/directory/3834/contact-center-quality-assurance/software)
- [Call Centre Software](https://www.getapp.co.uk/directory/275/call-center/software)
- [Contact Centre Software](https://www.getapp.co.uk/directory/593/contact-center/software)
- [Customer Satisfaction Software](https://www.getapp.co.uk/directory/1029/customer-satisfaction/software)

## Alternatives

1. [CloudTalk](https://www.getapp.co.uk/software/114835/cloudtalk) — 4.4/5 (268 reviews)
2. [LiveAgent](https://www.getapp.co.uk/software/91301/liveagent) — 4.7/5 (1758 reviews)
3. [Nextiva](https://www.getapp.co.uk/software/91289/nextiva) — 4.6/5 (916 reviews)
4. [Genesys Cloud CX](https://www.getapp.co.uk/software/104597/genesys-cloud) — 4.3/5 (262 reviews)
5. [NiCE CXone](https://www.getapp.co.uk/software/8391/incontact-call-center-software) — 4.2/5 (581 reviews)

## Links

- [View on GetApp](https://www.getapp.co.uk/software/2058493/mysqm-fcr-insights)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/customer-management-software/a/mysqm-fcr-insights/> |
| en-AE | <https://www.getapp.ae/software/2058493/mysqm-fcr-insights> |
| en-AU | <https://www.getapp.com.au/software/2058493/mysqm-fcr-insights> |
| en-CA | <https://www.getapp.ca/software/2058493/mysqm-fcr-insights> |
| en-GB | <https://www.getapp.co.uk/software/2058493/mysqm-fcr-insights> |
| en-IE | <https://www.getapp.ie/software/2058493/mysqm-fcr-insights> |
| en-NZ | <https://www.getapp.co.nz/software/2058493/mysqm-fcr-insights> |
| en-SG | <https://www.getapp.sg/software/2058493/mysqm-fcr-insights> |
| en-ZA | <https://www.getapp.za.com/software/2058493/mysqm-fcr-insights> |
| fr | <https://www.getapp.fr/software/2058493/mysqm-fcr-insights> |
| fr-BE | <https://fr.getapp.be/software/2058493/mysqm-fcr-insights> |
| fr-CA | <https://fr.getapp.ca/software/2058493/mysqm-fcr-insights> |

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