---
description: Learn how Optimy can help your business. We provide UK business users the most detailed information on pricing, features, usability, and reviews for Optimy.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Optimy Reviews, Prices & Ratings | GetApp UK 2026
---

Breadcrumb: [Home](/) > [Live Chat Software](/directory/561/live-chat/software) > [Optimy](/software/2058781/optimy-1)

# Optimy

Canonical: https://www.getapp.co.uk/software/2058781/optimy-1

> Turn more website browsers into buyers with Optimy's Live Chat Solution. Toggle between text and live video chat, co-browse and one-click connect with experts to increase sales.
> 
> Verdict: Rated **5.0/5** by 1 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Key benefits of Optimy

Answer buyer questions faster with real human interaction—no more bad bot replies. 

Toggle between text, audio and video chat easily while browsing with your buyer. 

Use personalized buttons and banners to drive more chats. Higher chat conversion rates then over our competitors.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **5.0/5** | 1 Reviews |
| Ease of Use | 5.0/5 | Based on overall reviews |
| Customer Support | 5.0/5 | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 5.0/5 | Based on overall reviews |
| Recommendation percentage | 100% | (10/10 Likelihood to recommend) |

## About the vendor

- **Company**: Optimy

## Commercial Context

- **Starting Price**: CA$110.00
- **Pricing model**: Per User
- **Pricing Details**: Starting at $110/user. We offer different pricing packages based on the needs of your business. We also offer Digital Concierge where we staff your Live Chat for you and pass hot leads to your sales team.
- **Target Audience**: 51–200, 201–500
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: Albania, Andorra, Anguilla, Antigua & Barbuda, Aruba, Austria, Bahamas, Barbados, Belarus, Belgium, Belize, Bermuda, Bosnia & Herzegovina, British Virgin Islands, Bulgaria, Canada, Cayman Islands, Costa Rica, Croatia, Cuba and 69 more

## Features

- Autoresponders
- Chat/Messaging
- Customisable Branding
- Mobile Access
- Offline Form
- Proactive Chat
- Real-Time Monitoring
- Real-Time Notifications
- Real-time Consumer-facing Chat
- Reporting/Analytics
- Screen Sharing
- Single Sign On
- Transfers/Routing

## Support Options

- Email/Help Desk
- Knowledge Base
- 24/7 (Live rep)

## Category

- [Live Chat Software](https://www.getapp.co.uk/directory/561/live-chat/software)

## Alternatives

1. [LiveAgent](https://www.getapp.co.uk/software/91301/liveagent) — 4.7/5 (1753 reviews)
2. [WhatsApp](https://www.getapp.co.uk/software/2035411/whatsapp) — 4.7/5 (16296 reviews)
3. [Slack](https://www.getapp.co.uk/software/91563/slack) — 4.7/5 (24046 reviews)
4. [Text Request](https://www.getapp.co.uk/software/2051851/text-request) — 4.6/5 (1193 reviews)
5. [LiveChat](https://www.getapp.co.uk/software/8385/livechat) — 4.6/5 (1715 reviews)

## Reviews

### "Glad we switched\!" — 5.0/5

> **Melissa** | *13 July 2022* | E-Learning | Recommendation rating: 10.0/10
> 
> **Pros**: Optimy was easy and fast to install. We love that the Optimy agents will reply to leads right away and filter and funnel the hot leads to our agents. It frees up our time and brings us into the conversations that matter most. Optimy sends a text and email notification for a live chat link which ensures we don't miss them\!
> 
> **Cons**: I used the Observe Mode once and it seemed to "break" the chat. I've been hesitant to use it again in fear that I'll disconnect from my lead again. I also wish that we could send and receive attachments like images and files.
> 
> Integrating Optimy has increased our live chats by 3x\! As a busy team that has other priorities, we weren't always able to reply to our chats in a timely fashion, resulting in lost leads. Utilizing the Optimy team to be the first point of contact means all leads are replied to on average within 7 seconds\! This has been a huge upgrade for our user experience. Optimy is incredibly accommodating and dedicated to ensuring everything is to our preference. Installation was easy and fast\! We're so glad we made the switch\!

## Links

- [View on GetApp](https://www.getapp.co.uk/software/2058781/optimy-1)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/customer-service-support-software/a/optimy-1/> |
| en-AE | <https://www.getapp.ae/software/2058781/optimy-1> |
| en-AU | <https://www.getapp.com.au/software/2058781/optimy-1> |
| en-CA | <https://www.getapp.ca/software/2058781/optimy-1> |
| en-GB | <https://www.getapp.co.uk/software/2058781/optimy-1> |
| en-IE | <https://www.getapp.ie/software/2058781/optimy-1> |
| en-NZ | <https://www.getapp.co.nz/software/2058781/optimy-1> |
| en-SG | <https://www.getapp.sg/software/2058781/optimy-1> |
| en-ZA | <https://www.getapp.za.com/software/2058781/optimy-1> |

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