---
description: Learn how Lightstep can help your business. We provide UK business users the most detailed information on pricing, features, usability, and reviews for Lightstep.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Lightstep Reviews, Prices & Ratings | GetApp UK 2026
---

Breadcrumb: [Home](/) > [Application Performance Management Tools](/directory/270/application-monitoring-performance/software) > [Lightstep](/software/2059391/lightstep)

# Lightstep

Canonical: https://www.getapp.co.uk/software/2059391/lightstep

> Lightstep is an application performance monitoring and incident management platform that helps businesses detect and resolve application performance issues, improve product's reliability, and accelerate time to resolution.
> 
> Verdict: Rated **3.0/5** by 1 users. Top-rated for **Customer Support**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **3.0/5** | 1 Reviews |
| Ease of Use | 2.0/5 | Based on overall reviews |
| Customer Support | 4.0/5 | Based on overall reviews |
| Value for Money | 2.0/5 | Based on overall reviews |
| Features | 3.0/5 | Based on overall reviews |
| Recommendation percentage | 30% | (3/10 Likelihood to recommend) |

## About the vendor

- **Company**: ServiceNow
- **Location**: Santa Clara, US
- **Founded**: 2012

## Commercial Context

- **Starting Price**: US$275.00
- **Pricing model**: Usage Based (Free Trial)
- **Pricing Details**: Currently, we are running a deal at $275/month. Usually the price is $984.
- **Target Audience**: 51–200, 201–500
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: United States

## Features

- Alerts/Escalation
- Alerts/Notifications
- Application Management
- Assignment Management
- Collaboration Tools
- Continuous Deployment
- Continuous Integration
- Dashboard
- Diagnostic Tools
- Event Logs
- Incident Management
- Incident Reporting
- Monitoring
- On Call Scheduling
- Performance Metrics
- Prioritisation
- Resource Management
- Root Cause Analysis
- Task Management
- Ticket Management

## Integrations (44 total)

- Airbrake
- AppDynamics
- Auvik
- Azure DevOps
- Azure DevOps Server
- Catchpoint
- Circonus
- Datadog
- Detectify
- Dynatrace
- Elastic Observability
- Epsagon
- Freshping
- Google Cloud Operations Suite
- Grafana

... and 29 more integrations

## Support Options

- Email/Help Desk
- Knowledge Base
- Phone Support
- Chat

## Category

- [Application Performance Management Tools](https://www.getapp.co.uk/directory/270/application-monitoring-performance/software)

## Related Categories

- [Application Performance Management Tools](https://www.getapp.co.uk/directory/270/application-monitoring-performance/software)
- [Issue Tracking Software](https://www.getapp.co.uk/directory/580/issue-tracking/software)
- [DevOps Tools](https://www.getapp.co.uk/directory/1087/devops/software)
- [Incident Management Software](https://www.getapp.co.uk/directory/1415/incident-management/software)

## Alternatives

1. [Jira](https://www.getapp.co.uk/software/9953/jira) — 4.4/5 (15314 reviews)
2. [New Relic](https://www.getapp.co.uk/software/20443/new-relic) — 4.5/5 (195 reviews)
3. [Datadog](https://www.getapp.co.uk/software/91489/datadog-cloud-monitoring) — 4.6/5 (357 reviews)
4. [Site24x7](https://www.getapp.co.uk/software/91129/site24x7) — 4.7/5 (344 reviews)
5. [Splunk Enterprise](https://www.getapp.co.uk/software/122523/splunk) — 4.6/5 (259 reviews)

## Reviews

### "Interesting but not as good as competing products" — 3.0/5

> **Drew** | *17 January 2023* | Real Estate | Recommendation rating: 3.0/10
> 
> **Pros**: The ability to customize some dashboards with specific data was interesting. There is also a lot more useful information in the realtime graphs than in some other competing products.
> 
> **Cons**: It was too hard to find some of the most basic APM data. Even simple APM requests were hard to track down without custom setup. The graphs looked nice, but overall weren't as useful as the data in similar products.
> 
> APM was hard to use, difficult to setup, and we frequently had performance problems in production, including the occasional problem with our services due to problems with Lightstep.

## Links

- [View on GetApp](https://www.getapp.co.uk/software/2059391/lightstep)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/it-management-software/a/lightstep/> |
| en-AE | <https://www.getapp.ae/software/2059391/lightstep> |
| en-AU | <https://www.getapp.com.au/software/2059391/lightstep> |
| en-CA | <https://www.getapp.ca/software/2059391/lightstep> |
| en-GB | <https://www.getapp.co.uk/software/2059391/lightstep> |
| en-IE | <https://www.getapp.ie/software/2059391/lightstep> |
| en-NZ | <https://www.getapp.co.nz/software/2059391/lightstep> |
| en-SG | <https://www.getapp.sg/software/2059391/lightstep> |
| en-ZA | <https://www.getapp.za.com/software/2059391/lightstep> |

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