Centerbase
About Centerbase
Centerbase is a subscription and cloud-based legal software solution that supports midsize law firms through accounting, billing, timekeeping, document management, automated workflows, and reporting. Personalized to user-types and practice areas, Centerbase helps law firms meet the modern expectations of clients and legal professionals while reaching their optimal productivity and profitability levels.
Key benefits of Centerbase
Centerbase is a leading provider of legal technology solutions, proven to save firms up to $35,000 per year, capture 10 extra billable hours per timekeeper a month, and increase cash flow up to 100%.
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- Industry: Legal Services
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Centerbase in the Cloud for Law Firms
Reviewed on 12/04/2019
Centerbase is a Legal Case Management cloud application that provides a Law firm with full matter...
Centerbase is a Legal Case Management cloud application that provides a Law firm with full matter management of all the details about a case, including the Parties (each with contact screens) the Court, the Filed Case Activity and MOST importantly all the Documents associated with the Matter, in one location (at the Matter). It is really easy to use and has fantastic Customize-ability.
Pros
Powerful legal practice management solution
Can establish multiple workflows to automate a process (where tasks are sequenced and fulfilled by the system)
integration with O365 (saving an email to the matter, or scheduling an appointment /saved in both)
Plugin for MS WOrd and Outlook (to allow drafting of a document or an email to be saved in the matter)
Capture incoming leads and turn into a Potential New Client.
Cons
Complex workflow processes require a knowledgeable Consultant (expert) to build.
Training for an IT Admin would be helpful if provided (meaning in-depth behind the scenes configurations)
More videos about how to Implement key customizable features.
- Industry: Law Practice
- Company size: 11–50 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Happy CB User 2+ years
Reviewed on 23/09/2024
Have been using Centerbase since February, 2022. Although the migration was difficult due to...
Have been using Centerbase since February, 2022. Although the migration was difficult due to implementation manager (who is no longer with CB) the team who took over to coordinate and address issues were outstanding and created a smoother transition. The new Success Manager and has been instrumental in our firm's success to date and continues to be available to our administration when needed. Ease of use between main office and other locations was a factor in cloud-based software.
Pros
Ability to use both accounting program and billing program simultaneously. Need to create double entries into two prior programs was time consuming and the Centerbase platform has allowed time to be freed up. Attorneys' ability to enter time as well as approve prebills has also been productive in delivering invoices to clients in a timely fashion.
Cons
Occasionally system runs a bit slow and requires refreshing/restarting of program mostly during monthly billing cycle. Would like Reports on time entry be a bit more specific and customizable. Requires data review in excel format which creates an additional time burden.
Alternatives Considered
ClioReasons for Choosing Centerbase
Both systems did not work together resulting in double entry.Reasons for Switching to Centerbase
We wanted a cloud based all in one solution that did not need to be linked with another product. This is that product!- Industry: Legal Services
- Company size: 11–50 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 4.0 /10
Business operations
Reviewed on 23/09/2024
Overall the experience has been okay. We've expected much greater for the price we are paying and...
Overall the experience has been okay. We've expected much greater for the price we are paying and right now the price tag definitely does not match the product.
I am hoping Centerbase will improve in many areas over the next year or so as we've had our fair share of issues.
Pros
Centerbase is quick to learn and has many good features.
Cons
Centerbase can be a powerful program. However, we have encountered a handful issues or learned that the program doesn't work in the way we thought it would. We had many issues with the current update and many issues with poor response times on support. Tickets will sit for days with no response and I feel that I always have to reach out to our success manager in order to get a response. Things don't feel timely and nothing seems important.
Reporting is also hard to navigate as we've found that sometimes we try to create reports that we need specific for our firm and it doesn't turn out the way we want to. We'd hate to keep bothering support but I wish it was more intuitive.
Alternatives Considered
QuickBooks OnlineReasons for Choosing Centerbase
Not part of team that made the decision to switch.Switched From
Bill4TimeReasons for Switching to Centerbase
Unknown. Not part of team that researched the alternatives.- Industry: Law Practice
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
So helpful for our boutique firm!
Reviewed on 02/08/2024
Centerbase has helped transform our firm over the last few years. We have become much more...
Centerbase has helped transform our firm over the last few years. We have become much more organized and are able to handle a higher volume of cases without having to hire a ton more staff or attorneys.
Pros
We were able to go from 4 separate systems into one with Centerbase. It has helped our efficiency so much having everything in one place throughout the entire lifecycle of a case. We love how customizable it is and are constantly adding new fields and features to help make us more productive.
Cons
Occasionally, the site seems to run a bit slow, but they appear to have addressed the issues because we haven't noticed it lately.
Alternatives Considered
FilevineReasons for Choosing Centerbase
We were using 4 different platforms for intake, case management, accounting, and document management. We were looking to consolidate it as much as possible.Reasons for Switching to Centerbase
Price and ability to customize to our specific needs- Industry: Legal Services
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Why I've been with Centerbase for years.
Reviewed on 02/08/2024
My overall experience with Centerbase has been great! It is a comprehensive billing and accounting...
My overall experience with Centerbase has been great! It is a comprehensive billing and accounting software that I feel is still at the top of the market place in legal software.
Pros
I like that they are a both billing and accounting software. The dashboards for each client are very easy to read and valuable.
Cons
I wish it had a more easier way to track retainer replenishments and more automation with sending payment reminders.
Alternatives Considered
ClioReasons for Choosing Centerbase
Centerbase was the only SaaS program that was close to being as comprehensive as PC Law was.Reasons for Switching to Centerbase
I think that Centerbase has accounting built in.Centerbase FAQs
Below are some frequently asked questions for Centerbase.Q. What type of pricing plans does Centerbase offer?
Centerbase offers the following pricing plans:
- Pricing model: Subscription
- Free Trial: Not Available
Please contact sales for pricing at centerbase.com
Q. Who are the typical users of Centerbase?
Centerbase has the following typical customers:
11–50, 51–200
Q. What languages does Centerbase support?
Centerbase supports the following languages:
English
Q. Does Centerbase support mobile devices?
Centerbase supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Centerbase integrate with?
Centerbase integrates with the following applications:
LawPay, LawToolBox, Microsoft Outlook, Microsoft Word, NetDocuments, Plaid
Q. What level of support does Centerbase offer?
Centerbase offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat
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