Tiflux

System for the management of ticket flows and attendance

About Tiflux

Tiflux is a system for the management of ticket flows and customer service that makes it possible to adopt an omnichannel strategy with customizable channels, provides access to a complete dashboard for viewing tasks, and even offers the option to join invisible channels to generate tickets internally. Tiflux features include the management of internal requests, a password vault for the secure sharing of sensitive data, and an activities agenda that's responsible for helping organize daily appointments. The system also contributes to the control of hours worked and real-time monitoring of customer satisfaction based on multiple indicators. Available in Portuguese.


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Tiflux Software - Tiflux omnichannel communiation
Tiflux Software - Tiflux ticketing analytics
Tiflux Software - Tiflux workflow automation
Tiflux Software - Tiflux overview
Tiflux Software - Tiflux tickets
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Tiflux video
Tiflux Software - Tiflux omnichannel communiation
Tiflux Software - Tiflux ticketing analytics
Tiflux Software - Tiflux workflow automation
Tiflux Software - Tiflux overview
Tiflux Software - Tiflux tickets

Not sure about Tiflux? Compare with a popular alternative

Tiflux

4.9 (15)
VS.
Most reviewed

Starting Price

R$0.00
US$15.00
month

Pricing Options

Free version
Free trial
Free version
Free trial

Features

109
116

Integrations

10
85

Ease of Use

4.7 (15)
4.5 (3,270)

Value for Money

4.8 (15)
4.4 (3,270)

Customer Service

5.0 (15)
4.5 (3,270)
Green rating bars show the winning product based on the average rating and number of reviews.

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Reviews

Overall rating

4.9 /5
(15)
Value for Money
4.8/5
Features
4.8/5
Ease of Use
4.7/5
Customer Support
5/5

Already have Tiflux?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 15
Diego
Diego
Overall rating
  • Industry: Financial Services
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

My experience with TIFLUX

Reviewed on 10/03/2020

I love the Tiflux.
Before then our company was a mess internally, with like a hundred different...

I love the Tiflux.
Before then our company was a mess internally, with like a hundred different Trellos to sync all departments in the todos. Now we organize all our jobs between areas in a single software, with different SLA's and different fields for each kind of support that we need to do.

Pros

I loved the way it distributes the job between our internal teams and that we can have all the different teams solving all jobs in a single ticket software.

Cons

We are using it internally being customer and provider in the system.
It works very well, but, for sure, there are some improvements considering this specific use-case.

Alternatives Considered

Zendesk Suite

Reasons for Choosing Tiflux

Because we needed to have SLA's, repports and control in the support we do with all our teams.

Switched From

Trello

Reasons for Switching to Tiflux

Because they are a new company with startup soul and mindset, where we can talk to them and get help easily, even asking for some improvement when its really important to the product.

Response from Tiflux

Diego, we are grateful as regards these words and we are delighted to know that TiFlux is helping ASaaS to have outstanding results. We are standing by you for whatever you need, whether for KPIs and also extraordinary results!

Jonas
Overall rating
  • Industry: Utilities
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Excellent tool

Reviewed on 10/03/2020

Since we implemented TIFLUX in our technical support department, we have been able to control our...

Since we implemented TIFLUX in our technical support department, we have been able to control our tickets more productively.
In addition, we are recording data that we never kept.
Today we have a much better view of our customers and information that generates incredible reports.

Pros

- Possibility of customization
- integrations
- remote access
- ease of locating tickets
- Specialized and capable technical support

Cons

- some settings are a little complicated
- The interface is not so friendly but it is complete.
- Email settings require special care

Alternatives Considered

Zendesk Suite

Reasons for Choosing Tiflux

Previous tool support was too time consuming. We opted for a partner who spoke our language and served us more quickly.

Switched From

Freshdesk

Reasons for Switching to Tiflux

For the same reason that we switched other ticketing systems. We gave preference to a tool that spoke our language natively and gave us a more direct support.

Response from Tiflux

Jonas, we are grateful as regards these words and we are delighted to know that TiFlux is helping ELG to have outstanding results. We are standing by you for whatever you need, whether for KPIs and also extraordinary results!

Rafael
Overall rating
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

TI Flux

Reviewed on 10/03/2020

Pros

Ti Flux has a very easy and intuitive usability. The team's support is very fast. The product facilitates the management of tickets.

Cons

some reports could be more advanced for service providers that they need to use to bill their customers.

Response from Tiflux

Rafael, we're very grateful for your feedback and partnership. We're working to launch new reports to help you, in order to optimize and improve your daily routine :)

Fabiano
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

TIFLUX is the best app for IT companies and customer service

Reviewed on 03/03/2020

217/5000
It helped us a lot to understand our performance and that is why it helps us in making...

217/5000
It helped us a lot to understand our performance and that is why it helps us in making decisions. Our routine became easier and we were able to plan better. If I had a few more reports it would be almost perfect

Pros

I really like the UX of this app. My team feels very easy on a daily basis with the ticket display screen. In addition I have good reports and a good range of settings. I really like the UX of this system. My team feels very easy on a daily basis with the ticket display screen. In addition, I have good reports and a good range of settings. However, what attracts me most at TIFlux is not the app itself but the attention given by the Customer Success department.

Cons

Some details are still missing to assist in product configuration. Something that I dislike is the fact that after the first configuration it is very difficult to change several settings as the old records are stuck in these settings

Alternatives Considered

Freshdesk and Zendesk Suite

Reasons for Choosing Tiflux

137/5000 Mainly due to the lack of support. Basically, the system is ugly, difficult to use and certain features don't work as they should

Reasons for Switching to Tiflux

Price first. Second, the lack of specific features of our business, such as: asset inventory and remote access

Response from Tiflux

Fabiano, we are grateful as regards these words and we are delighted to know that TiFlux is helping Verum IT to have outstanding results. Concerned with the configuration, at present time in production, we will evaluate the best course of action to make your jorney with our solution even greater. We are standing by you for whatever you need, whether for KPIs and also extraordinary results!

Rodrigo
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Our analysis of Ti Flux

Reviewed on 12/03/2020

Here in Cairo we have professionals who work in the area since 1998.
Our opinion is unanimous, TI...

Here in Cairo we have professionals who work in the area since 1998.
Our opinion is unanimous, TI Flux concentrates all the tools that a company like ours needs. In addition to always surprising us with new features.

Pros

The best part is the integration of features. In other cases, we need to use more than one tool.

Cons

The remote access tool can improve compared to others on the market, but it is still good.

Response from Tiflux

Rodrigo, we are grateful as regards these words and we are delighted to know that TiFlux is helping Cairo Tecnologia to have outstanding results. Concerned with the Remote Access, it's at present time in production, we will deliver a fantastic experience with our new RMM. We are standing by you for whatever you need to achieve extraordinary results!

Showing 5 reviews of 15 Read all reviews

Tiflux FAQs

Below are some frequently asked questions for Tiflux.

Tiflux offers the following pricing plans:

  • Starting from: R$0.00
  • Free Trial: Not Available

Tiflux has the following typical customers:

2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

Tiflux supports the following languages:

Brazilian Portuguese, English, Portuguese, Spanish

Tiflux supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

Tiflux integrates with the following applications:

Asaas, Bitrix24, ContaAzul, Data Studio, GitHub, Jira, Make, Microsoft Power BI, Splashtop Remote Support, WhatsApp

Tiflux offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat

Related categories

See all software categories found for Tiflux.