Tiflux
About Tiflux
Tiflux is a system for the management of ticket flows and customer service that makes it possible to adopt an omnichannel strategy with customizable channels, provides access to a complete dashboard for viewing tasks, and even offers the option to join invisible channels to generate tickets internally. Tiflux features include the management of internal requests, a password vault for the secure sharing of sensitive data, and an activities agenda that's responsible for helping organize daily appointments. The system also contributes to the control of hours worked and real-time monitoring of customer satisfaction based on multiple indicators. Available in Portuguese.
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- Industry: Financial Services
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
My experience with TIFLUX
Reviewed on 10/03/2020
I love the Tiflux.
Before then our company was a mess internally, with like a hundred different...
I love the Tiflux.
Before then our company was a mess internally, with like a hundred different Trellos to sync all departments in the todos. Now we organize all our jobs between areas in a single software, with different SLA's and different fields for each kind of support that we need to do.
Pros
I loved the way it distributes the job between our internal teams and that we can have all the different teams solving all jobs in a single ticket software.
Cons
We are using it internally being customer and provider in the system.
It works very well, but, for sure, there are some improvements considering this specific use-case.
Alternatives Considered
Zendesk SuiteReasons for Choosing Tiflux
Because we needed to have SLA's, repports and control in the support we do with all our teams.Switched From
TrelloReasons for Switching to Tiflux
Because they are a new company with startup soul and mindset, where we can talk to them and get help easily, even asking for some improvement when its really important to the product.Response from Tiflux
Diego, we are grateful as regards these words and we are delighted to know that TiFlux is helping ASaaS to have outstanding results. We are standing by you for whatever you need, whether for KPIs and also extraordinary results!
- Industry: Utilities
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Excellent tool
Reviewed on 10/03/2020
Since we implemented TIFLUX in our technical support department, we have been able to control our...
Since we implemented TIFLUX in our technical support department, we have been able to control our tickets more productively.
In addition, we are recording data that we never kept.
Today we have a much better view of our customers and information that generates incredible reports.
Pros
- Possibility of customization
- integrations
- remote access
- ease of locating tickets
- Specialized and capable technical support
Cons
- some settings are a little complicated
- The interface is not so friendly but it is complete.
- Email settings require special care
Alternatives Considered
Zendesk SuiteReasons for Choosing Tiflux
Previous tool support was too time consuming. We opted for a partner who spoke our language and served us more quickly.Switched From
FreshdeskReasons for Switching to Tiflux
For the same reason that we switched other ticketing systems. We gave preference to a tool that spoke our language natively and gave us a more direct support.Response from Tiflux
Jonas, we are grateful as regards these words and we are delighted to know that TiFlux is helping ELG to have outstanding results. We are standing by you for whatever you need, whether for KPIs and also extraordinary results!
- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
TI Flux
Reviewed on 10/03/2020
Pros
Ti Flux has a very easy and intuitive usability. The team's support is very fast. The product facilitates the management of tickets.
Cons
some reports could be more advanced for service providers that they need to use to bill their customers.
Response from Tiflux
Rafael, we're very grateful for your feedback and partnership. We're working to launch new reports to help you, in order to optimize and improve your daily routine :)
- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
TIFLUX is the best app for IT companies and customer service
Reviewed on 03/03/2020
217/5000
It helped us a lot to understand our performance and that is why it helps us in making...
217/5000
It helped us a lot to understand our performance and that is why it helps us in making decisions. Our routine became easier and we were able to plan better. If I had a few more reports it would be almost perfect
Pros
I really like the UX of this app. My team feels very easy on a daily basis with the ticket display screen. In addition I have good reports and a good range of settings. I really like the UX of this system. My team feels very easy on a daily basis with the ticket display screen. In addition, I have good reports and a good range of settings. However, what attracts me most at TIFlux is not the app itself but the attention given by the Customer Success department.
Cons
Some details are still missing to assist in product configuration. Something that I dislike is the fact that after the first configuration it is very difficult to change several settings as the old records are stuck in these settings
Reasons for Choosing Tiflux
137/5000 Mainly due to the lack of support. Basically, the system is ugly, difficult to use and certain features don't work as they shouldReasons for Switching to Tiflux
Price first. Second, the lack of specific features of our business, such as: asset inventory and remote accessResponse from Tiflux
Fabiano, we are grateful as regards these words and we are delighted to know that TiFlux is helping Verum IT to have outstanding results. Concerned with the configuration, at present time in production, we will evaluate the best course of action to make your jorney with our solution even greater. We are standing by you for whatever you need, whether for KPIs and also extraordinary results!
- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Our analysis of Ti Flux
Reviewed on 12/03/2020
Here in Cairo we have professionals who work in the area since 1998.
Our opinion is unanimous, TI...
Here in Cairo we have professionals who work in the area since 1998.
Our opinion is unanimous, TI Flux concentrates all the tools that a company like ours needs. In addition to always surprising us with new features.
Pros
The best part is the integration of features. In other cases, we need to use more than one tool.
Cons
The remote access tool can improve compared to others on the market, but it is still good.
Response from Tiflux
Rodrigo, we are grateful as regards these words and we are delighted to know that TiFlux is helping Cairo Tecnologia to have outstanding results. Concerned with the Remote Access, it's at present time in production, we will deliver a fantastic experience with our new RMM. We are standing by you for whatever you need to achieve extraordinary results!
Tiflux FAQs
Below are some frequently asked questions for Tiflux.Q. What type of pricing plans does Tiflux offer?
Tiflux offers the following pricing plans:
- Starting from: R$0.00
- Free Trial: Not Available
Q. Who are the typical users of Tiflux?
Tiflux has the following typical customers:
2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Tiflux support?
Tiflux supports the following languages:
Brazilian Portuguese, English, Portuguese, Spanish
Q. Does Tiflux support mobile devices?
Tiflux supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Tiflux integrate with?
Tiflux integrates with the following applications:
Asaas, Bitrix24, ContaAzul, Data Studio, GitHub, Jira, Make, Microsoft Power BI, WhatsApp
Q. What level of support does Tiflux offer?
Tiflux offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat
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