---
description: Learn how Pulsedesk can help your business. We provide UK business users the most detailed information on pricing, features, usability, and reviews for Pulsedesk.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Pulsedesk Reviews, Prices & Ratings | GetApp UK 2026
---
Breadcrumb: [Home](/) > [Help Desk Software](/directory/287/help-desk-ticketing/software) > [Pulsedesk](/software/2060317/pulsedesk)
# Pulsedesk
Canonical: https://www.getapp.co.uk/software/2060317/pulsedesk
> Omnichannel Helpdesk system designed to help businesses collect, manage and analyze customer requests from all channels via a unified portal.
>
> Verdict: Rated **5.0/5** by 4 users. Top-rated for **Likelihood to recommend**.
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## Overview
### Key benefits of Pulsedesk
\- All functionality for one price
- ChatGPT assistance in dialogues
- No training required, go live in 30 minutes
- Free support and onboarding
## Quick Stats & Ratings
| Metric | Rating | Detail |
| **Overall** | **5.0/5** | 4 Reviews |
| Ease of Use | 4.8/5 | Based on overall reviews |
| Customer Support | 5.0/5 | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 4.8/5 | Based on overall reviews |
| Recommendation percentage | 100% | (10/10 Likelihood to recommend) |
## About the vendor
- **Company**: Pulsedesk
## Commercial Context
- **Starting Price**: US$10.00
- **Pricing model**: Per User (Free Trial)
- **Pricing Details**: Pulsedesk is available on the following plans:
Cloud
3 months - $10 per agent per month
6 months - $9 per agent per month
12 months - $8 per agent per month
On-premise
Unlimited number of users - From $8000 (license cost for 12 months)
Technical support and software updates - From$3500 (for 12 months)
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: Brazilian Portuguese, English, Italian, Russian, Slovak
- **Available Countries**: Afghanistan, Albania, Algeria, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize and 188 more
## Features
- API
- Access Controls/Permissions
- Alerts/Escalation
- Automated Routing
- Customer Database
- Customisable Branding
- Customizable Fields
- Email Templates
- Knowledge Base Management
- Mobile App
- Multi-Channel Communication
- Performance Metrics
- Prioritisation
- Real-Time Chat
- Real-Time Notifications
- Reporting/Analytics
- Self Service Portal
- Service Level Agreement (SLA) Management
- Social Media Integration
- Surveys & Feedback
## Integrations (5 total)
- Bitrix24
- Jira
- Twilio
- WhatsApp
- Zapier
## Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- 24/7 (Live rep)
- Chat
## Category
- [Help Desk Software](https://www.getapp.co.uk/directory/287/help-desk-ticketing/software)
## Alternatives
1. [Zendesk Suite](https://www.getapp.co.uk/software/9448/zendesk) — 4.4/5 (4072 reviews)
2. [Freshdesk](https://www.getapp.co.uk/software/10317/freshdesk) — 4.5/5 (3408 reviews)
3. [LiveAgent](https://www.getapp.co.uk/software/91301/liveagent) — 4.7/5 (1753 reviews)
4. [Milvus](https://www.getapp.co.uk/software/132287/milvus) — 4.8/5 (298 reviews)
5. [BeyondTrust Remote Support](https://www.getapp.co.uk/software/113939/bomgar) — 4.6/5 (2009 reviews)
## Reviews
### "Easy to deploy and inexpensive software" — 5.0/5
> **Verified Reviewer** | *30 June 2022* | Computer Software | Recommendation rating: 9.0/10
>
> **Pros**: It took us a couple of days to start working with Pulsedesk. It has an intuitive interface and simple design. But despite its simplicity it offers many possibilities. Trigger system turned out to be especially important for us. It’s cool that you can set the conditions under which the application will be assigned to a specific agent.
>
> **Cons**: Unfortunately, it lacks some advanced customization options.
>
> We’re a small IT-company and this tool is perfect for us.
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### "PulseDesk is an outstanding platform" — 5.0/5
> **Hemal** | *25 July 2023* | Human Resources | Recommendation rating: 10.0/10
>
> **Pros**: It is highly user-friendly, and the customer support is exceptionally helpful. Having tried multiple platforms, PulseDesk truly stood out, catching my eye and exceeding all my expectations. I highly recommend it.
>
> **Cons**: Everything was good as I have been using it since a long time.
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### "Easy to use and gets the job done" — 5.0/5
> **Luiz** | *18 May 2023* | Marketing & Advertising | Recommendation rating: 10.0/10
>
> **Pros**: I'm absolutely amazed by PulseDesk; it's incredibly user-friendly and the customer support is exceptionally helpful.
>
> **Cons**: I'm looking forward to see Facebook and Instagram integrations working.
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### "Great helpdesk for small companies" — 5.0/5
> **Olga** | *30 June 2022* | Financial Services | Recommendation rating: 10.0/10
>
> **Pros**: Easy tool to automate ticketing process. Requests from all channels proceed in one interface which makes workflow faster and more effective.
>
> **Cons**: What did you like the least about this software?
There is no integration with social media. But as I know the team is working on it now so we are waiting for them to do it.
>
> Before implementing the helpdesk our online shop processed all requests manually. There were not too many requests but still sometimes it was difficult to answer every question on time. Thanks to Pulsedesk we were able to automate the process and significantly increased the speed of work of the support team.
## Links
- [View on GetApp](https://www.getapp.co.uk/software/2060317/pulsedesk)
## This page is available in the following languages
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## Structured Data