---
description: Learn how tbITSM can help your business. We provide UK business users the most detailed information on pricing, features, usability, and reviews for tbITSM.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: tbITSM Reviews, Prices & Ratings | GetApp UK 2026
---

Breadcrumb: [Home](/) > [IT Service Software](/directory/1049/it-service/software) > [tbITSM](/software/2060724/tbitsm)

# tbITSM

Canonical: https://www.getapp.co.uk/software/2060724/tbitsm

> tbITSM is a cloud-based IT service management (ITSM) software that helps businesses in IT, travel and leisure, finance, retail, manufacturing, and other industries streamline help desk operations and optimize IT services. It lets staff members utilize the information technology infrastructure library (ITIL) framework to review, define, and manage the overall ITSM processes.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## Overview

### Key benefits of tbITSM

•	ITIL V3 Pink Elephant Certified tool for the Six processes
•	Inbuilt CMDB 
•	Integrated Kanban Board for the C level executive
•	Integrated Remote Desktop and Collaboration tool 
•	Cross Platform Supported
•	Workflow management and customization as per the business requirement
•	Automatic closer of incident without manual intervention
•	Intelligent Operation management 
•	Leveraging AI to help resolve issues faster, reduce costs and increase productivity
•	Intelligent Asset Management 
•	Extensive reconciliation technique for synchronizing the Cis from the legacy system
•	Easily integrable with third party applications
•	Customize your support desk for consistent support tailored to the needs of the company.
•	Intelligent/Auto location mapping with Asset
•	Powerful automation of dynamic, code-free workflows
•	For a Google-like search experience, use the Universal Advanced Search box with proactive filters.
•	Smart Ticket Assignment for auto assigning tickets based on agent's support level, technician group \& workload
•	Resolve tickets quickly based on priority, receive notifications when SLAs are breached, and track performance. Time-to-response and time-to-resolve SLA
•	Auto asset discovery in Windows, Linux, Mac \& auto-updates location to know where your assets are
•	Software Metering to identify if software are under-utilized or over-utilized.
•	Plug-in driven architecture
•	Notification through Email, SMS \& Mobile
•	Comprehensive Reports from Summary, Matrix, Tabular, etc.
•	Import Asset details to CMDB using CSV.
•	Ban certain emails and domains from creating tickets.
•	Disaster recovery automates the process of replicating the database of the main to remote server.
•	Easy export of request, problem \& change ticket details

## About the vendor

- **Company**: TechBridge Consultancy Services

## Commercial Context

- **Pricing Details**: Please contact TechBridge Consultancy Services directly for pricing information.
- **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Linux (Desktop), Linux (On-Premise)
- **Supported Languages**: English
- **Available Countries**: India, United States

## Features

- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Approval Process Control
- Asset Lifecycle Management
- Asset Tracking
- Availability Management
- Capacity Management
- Change Management
- Chat/Messaging
- Client Portal
- Configuration Management
- Contract/License Management
- Customisable Forms
- Customisable Reports
- Customizable Fields
- Dashboard Creation

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [IT Service Software](https://www.getapp.co.uk/directory/1049/it-service/software)

## Related Categories

- [IT Service Software](https://www.getapp.co.uk/directory/1049/it-service/software)
- [Help Desk Software](https://www.getapp.co.uk/directory/287/help-desk-ticketing/software)
- [ITSM Tools](https://www.getapp.co.uk/directory/292/it-service-management-itsm/software)

## Alternatives

1. [Zendesk Suite](https://www.getapp.co.uk/software/9448/zendesk) — 4.4/5 (4072 reviews)
2. [Freshdesk](https://www.getapp.co.uk/software/10317/freshdesk) — 4.5/5 (3408 reviews)
3. [Freshservice](https://www.getapp.co.uk/software/91351/freshservice) — 4.5/5 (685 reviews)
4. [LiveAgent](https://www.getapp.co.uk/software/91301/liveagent) — 4.7/5 (1753 reviews)
5. [Milvus](https://www.getapp.co.uk/software/132287/milvus) — 4.8/5 (298 reviews)

## Links

- [View on GetApp](https://www.getapp.co.uk/software/2060724/tbitsm)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/it-management-software/a/tbitsm/> |
| en-AE | <https://www.getapp.ae/software/2060724/tbitsm> |
| en-AU | <https://www.getapp.com.au/software/2060724/tbitsm> |
| en-CA | <https://www.getapp.ca/software/2060724/tbitsm> |
| en-GB | <https://www.getapp.co.uk/software/2060724/tbitsm> |
| en-IE | <https://www.getapp.ie/software/2060724/tbitsm> |
| en-NZ | <https://www.getapp.co.nz/software/2060724/tbitsm> |
| en-SG | <https://www.getapp.sg/software/2060724/tbitsm> |
| en-ZA | <https://www.getapp.za.com/software/2060724/tbitsm> |

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