Practice Fusion

I was an early adopter when this software was offered free. For a small practice that was vital in getting us to switch to electronic medical records.

As crazy as it sounds, that fact that it was originally offered free made it seem like it was just Cheap That could not be further from the truth!

Easy to start and use.
It was free and I chose it specifically because they advertised that it would "always be free" but that turned out to not be true.

Unable to put in an automatic reminder to patients to book a follow up appointment one year later.
Unable to easily download medical records when patients or other physicians request them-you have to download one document at a time. It can take 30 minutes plus to download a chart.
Reports are not reliable. Specifically in generating patient lists.
Horrible customer service. Do not stand by their word. Refusal to connect me with a supervisor.
I have been a customer since 2013 and the customer service has continued to decline despite the cost going up.

The interface is easy to read, landing pages easy to navigate. The colors pop, the menus easy to get through.

It was not appropriate or useful for our practice. We are a medical massage therapy practice, but we do not take patient vitals, etc.

Little lag, reasonably cohesive interface, easy enough to use once you gett over the learning curve.

Poor support which relies on the Practice Fusion community of users to answer questions for each other, no voice mail reminders to patients, difficult to find correct documentation for MIPS and not notified when info changes.

When Practice Fusion was bought out this year, they sent an email to their customers, promising continued commitment to them; however, when they decided to change their structure to cost per Doc,, per month, including part-timers, there was no email notification, and no pop up on their site to let people know. I found the notice in an innocuous looking box on their dashboard, that was so plain looking I had missed it for two weeks. Apparently, they are giving their long-term customers only 3 months notice to pay full price for their subscription, or lose their functionality. That's not a lot of lead time to make a decision about an EHR or make a change, especially when they haven't even taken steps to inform most of their customer base. No ramp up, no grandfathering, no communication. No new features for paying for the same free product, and you still have to pay extra for integrated billing. At this price point, my group now has many more options for fully supported, versatile products. Sometimes the way that something is done, says a lot about how a company views their customers.