Sensei Cloud
About Sensei Cloud
Carestream Dental is the trusted industry partner in providing integrated, intuitive and scalable practice management solutions that power centralized operations for thriving group practices.
Unlike competitive solutions, Sensei Cloud was built around user observations and is constantly being improved based on customer insights.
Key benefits of Sensei Cloud
• True Cloud – a browser-based platform with anywhere and anytime access enhances productivity and increases efficiency through workflow-centered design
• Predictable cost – eliminates the need for additional hardware and reduces IT cost and liabilities
• Imaging included – fully diagnostic cloud imaging 2D & 3D included, securely stored on the cloud for storage and retrieval
• Insights to profitability - Visual KPIs with graphic dashboards identify targets for improvements and growth areas
• Scalable – enables growing practices to expand easily by simplifying the process of adding new locations
• Agile – adapts to customer needs identified through customer feedback and collaboration, empowering them to play a role in future design and direction
• Multi-tasking friendly – allows users to open multiple areas of the application without closing others, preventing them from losing their current place in the software
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Reviews
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- Industry: Hospital & Health Care
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
User Friendly Cloud Based Software
Reviewed on 13/11/2024
Pros
Cloud based software. Love the access to my patient information anywhere - not just in my office. Design is upgraded and sleek. The Carestream team is constantly looking to upgrade the features - listening to users along the way. New upgrades are being added constantly. Integrations have been added to link Sensei with a patient manager, ePrescriptions, and iTero.
Cons
Couple issues regarding syncing of schedules among different computers - sometimes need to manually refresh screen. Reporting not comprehensive yet.
- Industry: Hospital & Health Care
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
Great program and a work in progress
Reviewed on 08/11/2023
Pros
I love the hyper links in the system and the ease of navigation throughout the system. The statement and account billing is easy and I love that I can work on statements and still go into the schedule of needed and the systems saves my progress on the billing statements. The correspondence and email functions within the program are very useful and appreciated as well.
Cons
The ledger functions could be expanded and made to function with more ease. The treatment planning could also add some features to make the process easier and user friendly. Posting procedures could also have features that would prevent mistakes as well like incorrect teeth numbers for certain procedures.
Alternatives Considered
Dentrix AscendReasons for Choosing Sensei Cloud
We were looking for an updated software that was truly cloud based as we were having issued with the hosted cloud going down and we couldn't access the software and the ability for patients to fill out forms electronically and confirmation text as well.Reasons for Switching to Sensei Cloud
We also tried the TDO software which was specific to Endodontics. We decided to go with Sensei because of the ability to convert our images and the cost of the software. As well as we were already using a CareStream product Softdent and it would be easier to transition.- Industry: Medical Practice
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Too many lumps , not ready for primetime time
Reviewed on 21/01/2024
In 30+yrs, this is the WORST management decision I have ever made. I feel like we are their guinea...
In 30+yrs, this is the WORST management decision I have ever made. I feel like we are their guinea pigs. There is WAY too much wrong to fix in short order. After 3 weeks , we are aborting back to Pworks till the dust settles then we will look elsewhere. BTW, back in the day, we were Beta testers for Pworks 5.0 and the office has been computerized since 1980 with Commodore 64s and Premier from AG Florian.
Pros
Office manager likes claims handling, billing options
Cons
Everything else. Between my Office manager and 2 receptionists, there is over 105yrs of experience in the profession. These are the top of the topshelf workers. I have a mutiny on my hands and have never seen a new piece of software, equipment, etc destroy moral as fast as Sensei has and they spent a month online practicing. Buffering is slow. It doesn't save things then you find 4 copies the next day. Can't delete templates etc as you learn...just inactivate, etc.
Complete modules don't work!!!
Stupid things like "acquire a new image" to open imaging to view films.
- Industry: Health, Wellness & Fitness
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Sense Cloud
Reviewed on 12/10/2023
The Sensei Cloud Team is amazing. Though we have had some pain points with conversion and functional...
The Sensei Cloud Team is amazing. Though we have had some pain points with conversion and functionality, customer service was and is always available to help us, listen to us, and do the best they can to figure out what needs to be done. Customer service is why we stuck with Sensei Cloud. I understand Sensei Cloud is ever evolving and hopefully it gets to a place where we can run even more efficiently. At this time it seems pricey for the functionality you get and for the workarounds you need to implement to utilize the software. However, you cannot beat the look and user-friendly interface.
Pros
I would say based on all the Practice Management applications I have demoed/used, Sensei Cloud is the most visually appealing. The user-interface is great. It is easy to find what you need, even if it is your first time using the software. It makes our office look like we utilize state-of-the-art technology, which is important. I love that everything is backed up immediately with unlimited storage, making our old server obsolete. The customer service is second to none. The Sensei Team really has been paramount to making our experience thus far a success.
Cons
Conversion, as I am sure with any software, is messy. Sensei can be quirky with certain functionality, which requires our team to find workarounds for what should be easy tasks. Functionality that seems common sense from other practice management software within the Carestream family was not ported over, which makes our office less efficient. Reporting is lacking and confusing at times. Billing needs a complete overhaul. Sensei Imaging, which one would expect to be a seamless integration within Sensei Cloud creates a variety of issues and lacks basic functionality. Sensei Cloud, Practice Manager, and Patient Forms should be one product (a one stop shop). Sensei Cloud is expensive compared to other PMS, which do offer a one stop shop option for less money. Other PMS is priced by location vs. by Provider, which makes more sense. If current pricing included Practice Manager as well and all were rolled into one nice package and one site, you would say the price is spot on. We are paying a premium to use Sensei Cloud at this point for the look and feel. No other PMS looks as clean and modern in my opinion.
Reasons for Choosing Sensei Cloud
Server end of life. Wanted a cloud-based option and wanted to remain within the Carestream family of products for, what we thought, would be an easier transition.Reasons for Switching to Sensei Cloud
Wanted to stick within Carestream Family and Sensei just looks way more professional and clean.- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
review
Reviewed on 06/11/2023
it works fairly well. i wish there was areas to check in lab boxes. as well as have pop up boxes...
it works fairly well. i wish there was areas to check in lab boxes. as well as have pop up boxes for a specific allert or note
Pros
it can be used from anywhere.............................
Cons
the charting legend is not the same for all systems charting coloring.
Reasons for Choosing Sensei Cloud
it was very old and dated........................Reasons for Switching to Sensei Cloud
price, offered more of what we were looking forSensei Cloud FAQs
Below are some frequently asked questions for Sensei Cloud.Q. Who are the typical users of Sensei Cloud?
Sensei Cloud has the following typical customers:
Self Employed, 2–10, 11–50, 51–200
Q. What languages does Sensei Cloud support?
Sensei Cloud supports the following languages:
English
Q. Does Sensei Cloud support mobile devices?
Sensei Cloud supports the following devices:
Q. What other apps does Sensei Cloud integrate with?
We do not have any information about what integrations Sensei Cloud has
Q. What level of support does Sensei Cloud offer?
Sensei Cloud offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
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