---
description: Learn how HelpSite can help your business. We provide UK business users the most detailed information on pricing, features, usability, and reviews for HelpSite.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: HelpSite Reviews, Prices & Ratings | GetApp UK 2026
---

Breadcrumb: [Home](/) > [Knowledge Base Software](/directory/2823/knowledge-base/software) > [HelpSite](/software/2063648/helpsite-io)

# HelpSite

Canonical: https://www.getapp.co.uk/software/2063648/helpsite-io

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> HelpSite lets businesses create a knowledge base of public or private/internal-only content. It's fully customizable, searchable, and easy to use.
> 
> Verdict: Rated **4.7/5** by 68 users. Top-rated for **Likelihood to recommend**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.7/5** | 68 Reviews |
| Ease of Use | 4.8/5 | Based on overall reviews |
| Customer Support | 4.7/5 | Based on overall reviews |
| Value for Money | 4.8/5 | Based on overall reviews |
| Features | 4.4/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: HelpSite
- **Founded**: 2014

## Commercial Context

- **Starting Price**: US$14.99
- **Pricing model**: Other (Free version available) (Free Trial)
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: Australia, Canada, United Kingdom, United States

## Features

- API
- Access Controls/Permissions
- Alerts/Notifications
- Catalog Management
- Collaboration Tools
- Content Library
- Content Management
- Customisable Branding
- Customisable Templates
- Data Import/Export
- Decision Support Systems
- Document Storage
- Drag & Drop
- Full Text Search
- Knowledge Base Management
- Knowledge Management
- Live Chat
- Real-Time Notifications
- Rich Text Editor
- SSL Security

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base

## Category

- [Knowledge Base Software](https://www.getapp.co.uk/directory/2823/knowledge-base/software)

## Related Categories

- [Knowledge Base Software](https://www.getapp.co.uk/directory/2823/knowledge-base/software)
- [Knowledge Management Software](https://www.getapp.co.uk/directory/257/knowledge-management/software)

## Alternatives

1. [Confluence](https://www.getapp.co.uk/software/90949/confluence) — 4.5/5 (3696 reviews)
2. [Microsoft SharePoint](https://www.getapp.co.uk/software/90850/sharepoint) — 4.4/5 (5446 reviews)
3. [Notion](https://www.getapp.co.uk/software/132111/notion) — 4.7/5 (2770 reviews)
4. [Guru](https://www.getapp.co.uk/software/123167/guru) — 4.8/5 (639 reviews)
5. [Connecteam](https://www.getapp.co.uk/software/105401/connecteam) — 4.6/5 (5296 reviews)

## Reviews

### "Helpsite: Super-Easy KB Setup" — 4.0/5

> **Andrew** | *16 February 2021* | E-Learning | Recommendation rating: 10.0/10
> 
> **Pros**: Easy.  Probably the easiest way to set up a free KB (Knowledgebase) on the internet. Period.  

If you want a simple KB setup, use Helpsite.  The look of the KB out of the box is surprisingly good.
> 
> **Cons**: Customizing using css would be quite difficult.  So if you really need it to match your site, you'd need a developer to help with that.
> 
> I haven't used all the other features.  I mainly wanted this to setup a KB to offer support for my customers.  The free version allows 25 questions, which should be enough for most small businesses to get started at least.

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### "EASY. AFFORDABLE." — 4.0/5

> **Sean** | *16 September 2024* | Sports | Recommendation rating: 8.0/10
> 
> **Pros**: The platform is very user-friendly, allowing even those with minimal technical expertise to create a professional-looking help center. The drag-and-drop interface and customizable templates are ideal for quick setup and deployment.
> 
> **Cons**: While some customization is possible, the design flexibility is somewhat restricted compared to more robust help desk software. This can be a drawback for businesses with specific branding or design needs that want a highly personalized look and feel.

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### "Helpsite works if all you want is a simple "Frequent Questions" Page" — 4.0/5

> **Alexandra** | *19 April 2022* | Research | Recommendation rating: 6.0/10
> 
> **Pros**: Helpsite is easy to use and most importantly it gives the ability to everyone at the company to use it and be able to write articles for other employees or for clients.
> 
> **Cons**: I think the overall visualization of how the FAQs looks like is not very good
> 
> We are satisfied with the software even though is not very sophisticated, is simple to use.

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### "It does the job" — 5.0/5

> **Lucas** | *30 October 2024* | Information Technology & Services | Recommendation rating: 9.0/10
> 
> **Pros**: Easy to use. Works as advertised. Helps a lot with training.
> 
> **Cons**: Requires some set up. Could use better search optimization.
> 
> I use HelpSite as an internal knowledge base in the context of IT. It does the job.

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### "Great software to create documented help articles." — 5.0/5

> **Junior** | *1 January 2023* | Computer Software | Recommendation rating: 9.0/10
> 
> **Pros**: The software is very quick and simple to get started into. Creating articles and organisation is very simple and allows for detailed articles from the get go. Allowing users to also have their own domain connected to the website for free to normally extremely rare in software's now a days, however make using this even more pleasurable.
> 
> **Cons**: The lack of customisation outside of the gold tier is mostly non existent. You are not able to change the colours, layouts or anything - you are stuck with the default layout. It would be nice, even at the Standard Plan, to have a few options for layouts or change the colour of certain things.
> 
> Overall, my experience with HelpSite is second to none. I have loved being able to quickly get started into writing articles that will soon allow users of my software to understand everything they need to know. The simplistic design, though unchangeable without Gold, works very well with allowing users to find what they need.

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## Links

- [View on GetApp](https://www.getapp.co.uk/software/2063648/helpsite-io)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/collaboration-software/a/helpsite-io/> |
| en-AE | <https://www.getapp.ae/software/2063648/helpsite-io> |
| en-AU | <https://www.getapp.com.au/software/2063648/helpsite-io> |
| en-CA | <https://www.getapp.ca/software/2063648/helpsite-io> |
| en-GB | <https://www.getapp.co.uk/software/2063648/helpsite-io> |
| en-IE | <https://www.getapp.ie/software/2063648/helpsite-io> |
| en-NZ | <https://www.getapp.co.nz/software/2063648/helpsite-io> |
| en-SG | <https://www.getapp.sg/software/2063648/helpsite-io> |
| en-ZA | <https://www.getapp.za.com/software/2063648/helpsite-io> |

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