---
description: Learn how Textel can help your business. We provide UK business users the most detailed information on pricing, features, usability, and reviews for Textel.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Textel Reviews, Prices & Ratings | GetApp UK 2026
---

Breadcrumb: [Home](/) > [SMS Marketing Software](/directory/1291/sms-marketing/software) > [Textel](/software/2063660/textel)

# Textel

Canonical: https://www.getapp.co.uk/software/2063660/textel

> Textel allows businesses to send low-cost SMS text messages from their existing contact center infrastructure to over 200 countries and territories around the world.
> 
> Verdict: Rated **4.5/5** by 2 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Key benefits of Textel

\- Integrate Textel with leading contact center solutions like NICE CXone, Genesys Cloud, and Five9 to allow agents to handle texts in the same window they use to handle chats and voice interactions.
- Reduce call volume by deflecting calls to texts.
- Create agentless interactions using textbots or text IVRs and transfer to a live agent at any time. 
- Drive more revenue and engagement with automated 1-to-many text messaging.
- Reduce operational costs with text automation and allow agents to handle simultaneous text conversations.
- Improve customer satisfaction using conversation history and last agent routing for personalized texts.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.5/5** | 2 Reviews |
| Ease of Use | 4.0/5 | Based on overall reviews |
| Customer Support | 5.0/5 | Based on overall reviews |
| Value for Money | 4.5/5 | Based on overall reviews |
| Features | 4.5/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: Textel

## Commercial Context

- **Pricing model**: Other
- **Pricing Details**: Textel offers custom pricing based on your unique needs.
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop)
- **Supported Languages**: English
- **Available Countries**: Canada, United States

## Features

- 2-Way Messaging
- API
- Activity Dashboard
- Activity Tracking
- Agent Interface
- Alerts/Escalation
- Alerts/Notifications
- Auto-Dialer
- Automated Responses
- Automated Routing
- Automatic Call Distribution
- Autoresponders
- Campaign Management
- Campaign Scheduling
- Chat/Messaging
- Communication Management
- Configurable Workflow
- Contact Database
- Contact Management
- Customer History

## Integrations (6 total)

- CXone Mpower
- Five9
- Genesys Cloud CX
- Meevo
- Millennium
- SalonBiz

## Support Options

- Email/Help Desk
- Phone Support

## Category

- [SMS Marketing Software](https://www.getapp.co.uk/directory/1291/sms-marketing/software)

## Related Categories

- [SMS Marketing Software](https://www.getapp.co.uk/directory/1291/sms-marketing/software)
- [Customer Service Software](https://www.getapp.co.uk/directory/231/customer-service/software)
- [Customer Support Software](https://www.getapp.co.uk/directory/562/customer-support/software)
- [Contact Centre Software](https://www.getapp.co.uk/directory/593/contact-center/software)

## Alternatives

1. [JustCall](https://www.getapp.co.uk/software/2047760/justcall) — 4.1/5 (223 reviews)
2. [Bitrix24](https://www.getapp.co.uk/software/90602/bitrix24) — 4.2/5 (984 reviews)
3. [Agile CRM](https://www.getapp.co.uk/software/102073/agile-crm) — 4.1/5 (524 reviews)
4. [CTM](https://www.getapp.co.uk/software/127363/calltrackingmetrics) — 4.6/5 (150 reviews)
5. [Twilio](https://www.getapp.co.uk/software/90610/twilio-communications-platform) — 4.4/5 (501 reviews)

## Reviews

### "Textel is an integral part of our salon\!" — 5.0/5

> **Jessica** | *23 March 2024* | Cosmetics | Recommendation rating: 10.0/10
> 
> **Pros**: Textel allows us to reach out to clients even when we are not in the physical salon space.
> 
> **Cons**: Would love more than a 160 character limit before splitting up the texts.
> 
> Wouldn’t consider another product, very happy.

-----

### "textel is the way" — 4.0/5

> **jess** | *25 March 2024* | Health, Wellness & Fitness | Recommendation rating: 8.0/10
> 
> **Pros**: scheduling in advance for monthly promotions, specific groups to reach out to, instant notifying for specific reasons i.e. weather, employee out etc.
> 
> **Cons**: Have to do a few steps before set up of campaign that takes getting used to.
> 
> once I learned, it became more fluent and user friendly. but very easy to learn steps

## Links

- [View on GetApp](https://www.getapp.co.uk/software/2063660/textel)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/customer-service-support-software/a/textel/> |
| en-AE | <https://www.getapp.ae/software/2063660/textel> |
| en-AU | <https://www.getapp.com.au/software/2063660/textel> |
| en-CA | <https://www.getapp.ca/software/2063660/textel> |
| en-GB | <https://www.getapp.co.uk/software/2063660/textel> |
| en-IE | <https://www.getapp.ie/software/2063660/textel> |
| en-NZ | <https://www.getapp.co.nz/software/2063660/textel> |
| en-SG | <https://www.getapp.sg/software/2063660/textel> |
| en-ZA | <https://www.getapp.za.com/software/2063660/textel> |

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