Keepme
About Keepme
Discover the industry-leading expertise of Keepme, the AI and machine learning pioneers revolutionizing the fitness industry. As a powerful sales and membership CRM, Keepme empowers bricks and mortar fitness clubs to unlock their true potential and achieve unparalleled success.
Harnessing the transformative power of AI and machine learning, Keepme leverages your club's data to deliver predictive analytics and actionable insights that fuel remarkable business outcomes. By understanding member behavior patterns, predicting churn risks, and identifying revenue-boosting opportunities, Keepme equips you with the knowledge and tools to skyrocket your membership sales, supercharge retention rates, and optimize revenue streams.
What sets Keepme apart is our deep expertise in AI and machine learning technologies. We are at the forefront of the fitness industry, driving innovation and setting new standards for success. Our seamless connection with major membership management systems empowers fitness and wellness operators to harness the full potential of AI, from attracting and nurturing leads with precision marketing automations to converting them into devoted, long-term members.
But that's just the beginning of the Keepme advantage. Introducing Keepme Creator, our latest breakthrough in generative AI technology. This innovative tool empowers gym marketing teams to effortlessly generate tailored, high-quality content that resonates with your audience and embodies your brand's unique voice.
With Keepme Creator, you can unleash your club's creative potential like never before. By analyzing your brand's tone of voice across your digital assets, Keepme Creator generates captivating content that maintains brand consistency and authenticity. Elevate your marketing efforts, optimize campaigns, and captivate your target audience with content that leaves a lasting impact.
At Keepme, we are proud to lead the charge in AI and machine learning within the fitness industry. We are committed to providing fitness and wellness operators with the most advanced tools and technologies to stay ahead of the competition and achieve unparalleled success. With our expertise, your club can thrive in a rapidly evolving landscape, unlock new growth opportunities, and cement its position as a market leader.
Experience the cutting-edge power of Keepme and unlock the full potential of your fitness club. Elevate your sales, enhance member retention, and maximize your business growth. Join us on this transformative journey and witness the remarkable impact of AI and machine learning in the fitness industry. Embrace the future of fitness with Keepme.
Key benefits of Keepme
- Integrates with your membership management system
- Nurture leads in one place - from sending emails and sms, to scheduling tours and free trials
- Deliver interactions at scale with little to no manual intervention
- No need for external email or sms campaign platforms
- Automations library and email templates included
- Increases conversion, reduces attrition and wins-back customers with smart automations
- Increases LTV of members by maximising non-dues revenue potential
- Save 16-20 man hours per team member per month
- Predictive analytics with proven 95% accuracy
- 360 degree visibility and simplify follow-ups with single-click templates.
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Reviews
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- Industry: Health, Wellness & Fitness
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
KeepMe usage from a single large multipurpose club
Reviewed on 22/02/2023
We have been extremly pleased with the sales, implementation, training and use of the product.
We have been extremly pleased with the sales, implementation, training and use of the product.
Pros
I like the ease of setting up automations and getting a full picture our of members due to the API interfaces KeepMe has with our other software tools.
Cons
So far we are pleased with everything we are using, but there are portions of the software we do not use or may not use. This is not really a negative, but it could be if the pricing were higher as I might feel I am paying for features I do not get value for.
- Industry: Health, Wellness & Fitness
- Company size: 501–1,000 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Kudos to Lem and the entire team!
Reviewed on 06/06/2023
Pros
Whilst I could comment on various things, I would like to focus on the support team, which has been active for the last couple of months. Their work has had a positive impact on our daily business, providing us with quick support at all times. Lem is one of the names that most often pop up in our threads, so a huge thank you to him and everyone from support!
Cons
As also discussed in various conversations with KeepMe staff, this is not necessarily about KeepMe, but about the connection between KeepMe and already active systems of a company. For us it's especially the connection between KeepMe and our CRM Exerp. While KeepMe provides so many insights and benefits, those are difficult to use if the company stakeholders don't know the data the dashboard information is based on. So right now, even if you present an amazing tool for fitness operators to smartly use their data, a lot of work is required on the side of the client to make sure that there is a crystal-clear understanding within the company of all the insights provided.
- Industry: Health, Wellness & Fitness
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
Keepme Review
Reviewed on 01/06/2023
Moderate.
Moderate.
Pros
Communication with our representatives. Reports.
Cons
Too many steps. Complicated to use. Too many options, need it to be easier.
Response from KeepMe
Hi Brianna
Thank you for sharing your review of KeepMe. We appreciate your feedback and understand your concerns about the complexity of the platform. We apologize if you have found it challenging to navigate and utilize all the available options.
To address your concerns and provide assistance, we have set up additional training sessions for members of your team with our Customer Success agents. They specialize in helping users like you overcome any difficulties and maximize the benefits of KeepMe. Anytime that you have a question about the system please feel free to utilise the chat facility.
Many thanks
Michelle
Director of Customer Success
- Industry: Leisure, Travel & Tourism
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 1.0 /10
Poor customer service
Reviewed on 23/05/2024
Initially, it was very good, but when we commissioned them to provide the retention element, the...
Initially, it was very good, but when we commissioned them to provide the retention element, the relationship broke down and here's why:
We commissioned them (and paid upfront) to provide the retention bolt-on following a successful sales solution onboarding, but 9 months later, we still don't have access! It was our understanding that all necessary due diligence had been completed with our leisure management software provider (Gladstone) to guarantee the availability and seamless functionality of the API. Regrettably, this hadn't been done and they are still unable to access the relevant data to offer a fully functioning solution. While we acknowledge their diligent efforts in trying to resolve this matter, the responsibility ultimately lies with Keepme to ensure a fully functioning product.
To make matters worse, they have only offered a discount equivalent to 3 months of service, which means we will lose 6 months! This is totally unacceptable.
Pros
An effective solution that has allowed us to centralise our sales and customer communications across our organisation.
Cons
Their lack of commitment/desire to foster and develop a good working relationship with their customers. They appear to be more concerned about maximising short-term commercial returns!
- Industry: Health, Wellness & Fitness
- Company size: 201–500 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Revolutionizing Member Engagement
Reviewed on 15/03/2023
The Keepme team has demonstrated an exceptional level of professionalism throughout our business...
The Keepme team has demonstrated an exceptional level of professionalism throughout our business partnership. Their customer support is unparalleled, always going above and beyond to address any concerns we have. Moreover, they have been open to adopting ideas we put forward, and this flexibility has allowed us to overcome a number of challenges, including dormancy levels, monthly collections, and overall attendance. The hyper sense of connection we now have with our members is a testament to the Keepme team's dedication to improving our business. Overall, I highly recommend Keepme to anyone looking for a top-notch different fitness management solution.
Pros
Keepme is a powerful platform that offers us advanced automations and communication tools to keep members engaged and connected. One of the standout features of Keepme is its super customizable automations, which enable us to build highly personalized communication journeys that can easily connect with members. This ensures that members receive targeted and relevant messages that resonate with them and encourage them to take action.The Campaign section of the platform is particularly impressive, it allows to create campaigns with a wide range of triggers and actions that can be tailored to different member segments. This level of flexibility is invaluable for creating effective communication strategies that can improve member retention and drive revenue growth.In addition to the powerful automations and campaign features, Keepme provides real-time insights around the success of communications, allowing us track and measure the impact of our efforts. This level of data-driven decision-making helps us to refine their communication strategies over time and ensure that we are always delivering the right messages to the right members at the right time. Overall, Keepme is a highly recommended tool for any fitness club looking to improve their member engagement and retention.
Cons
While using this platform, I found it challenging to navigate the reporting system. It seemed convoluted and time-consuming, leading to frustration and a lack of efficiency. However, upon sharing my feedback with the team, I was pleased to hear that they have earmarked this as a priority for development this year. I appreciate their willingness to listen to user feedback and make necessary improvements. Despite the current limitations, I have confidence that the future reporting system will be user-friendly and enhance the overall user experience.
Keepme FAQs
Below are some frequently asked questions for Keepme.Q. What type of pricing plans does Keepme offer?
Keepme offers the following pricing plans:
- Starting from: £0.00/year
- Pricing model: Subscription
- Free Trial: Not Available
Q. Who are the typical users of Keepme?
Keepme has the following typical customers:
11–50
Q. What languages does Keepme support?
Keepme supports the following languages:
English, Finnish, French, German, Indonesian, Italian, Malay, Portuguese, Spanish, Swedish, Thai
Q. Does Keepme support mobile devices?
Keepme supports the following devices:
Q. What other apps does Keepme integrate with?
Keepme integrates with the following applications:
ABC Glofox, ABC Gymsales, ABC Ignite, Club Automation, Clubware, Exerp, Fisikal, GladstoneGo, Google Analytics 360, GymLeads, GymMaster, HubSpot CRM, Infobip, Medallia Experience Cloud, Metabase, Mindbody, Perfect Gym, RecTrac, SMSGlobal, Salesforce Platform, SendGrid, SimplyBook.me, Smartlook, Twilio, Virtuagym, WhatsApp, Zapier
Q. What level of support does Keepme offer?
Keepme offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, 24/7 (Live rep), Chat
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