---
description: Learn how KrispCall can help your business. We provide UK business users the most detailed information on pricing, features, usability, and reviews for KrispCall.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: KrispCall Reviews, Prices & Ratings | GetApp UK 2026
---

Breadcrumb: [Home](/) > [Telephony Software](/directory/294/telephony/software) > [KrispCall](/software/2064181/krispcall)

# KrispCall

Canonical: https://www.getapp.co.uk/software/2064181/krispcall

Page: 1 / 2\
Next: [Next page](https://www.getapp.co.uk/software/2064181/krispcall?page=2)

> KrispCall is an AI-powered cloud phone system for sales and support teams. Get local, mobile, or toll-free numbers in 100+ countries, run IVR phone trees, record and transcribe calls, and track performance with call analytics. Connect your phone to tools likeHubSpot, Zoho, Pipedrive, Zendesk, Zapier
> 
> Verdict: Rated **3.8/5** by 8 users. Top-rated for **Likelihood to recommend**.

-----

## Overview

### Key benefits of KrispCall

• Win more deals with faster follow-ups. Click-to-call workflows, dialer productivity, and cleaner activity tracking via integrations.
• Improve coaching and consistency. Record calls, auto-transcribe conversations, tag outcomes, and review performance trends.
• Deliver better customer experience. Route calls with IVR phone trees and keep context inside your support tools.
• Go global without new infrastructure. Buy virtual numbers and call or text customers across 100+ countries.
• Keep teams aligned and controlled. Use role-based access and collaborate inside Microsoft Teams.
• Reduce tool sprawl. One platform for calling, SMS, analytics, recordings, and integrations.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **3.8/5** | 8 Reviews |
| Ease of Use | 4.1/5 | Based on overall reviews |
| Customer Support | 4.1/5 | Based on overall reviews |
| Value for Money | 3.5/5 | Based on overall reviews |
| Features | 3.1/5 | Based on overall reviews |
| Recommendation percentage | 70% | (7/10 Likelihood to recommend) |

## About the vendor

- **Company**: KrispCall

## Commercial Context

- **Starting Price**: US$15.00
- **Pricing model**: Per User
- **Pricing Details**: KrispCall pricing is per user, per month. Calling and SMS usage charges apply.

Plans
• Essential: $15 per user/month (recommended for small businesses, startups, and freelancers)
• Standard: $40 per user/month (recommended for mid-size businesses and call centers)
• Enterprise: Custom pricing for teams with advanced needs

Annual billing
• Save 20% on annual subscriptions.

Phone numbers and compliance
• Global phone numbers: For every user, one local/mobile from the UK or one local number from either the US or Canada is available for free. Other countries may require number purchase fees and carrier-specific document verification.
• US and Canada messaging: 10DLC registration is required for US delivery (registration with The Campaign Registry). Brand registration and campaign vetting fees may apply.
• Call and SMS functionality can be limited without KYC verification.

International calling and messaging
• Rates vary by destination. See rates on our pricing page.
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: English
- **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 208 more

## Features

- AI Copilot
- Activity Dashboard
- Auto-Dialer
- Automatic Call Distribution
- CRM
- Call Centre Management
- Call List Management
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Call Scripting
- Call Tracking
- Call Transfer
- Caller ID
- Chat/Messaging
- Computer Telephony Integration
- IVR
- Interaction Tracking
- Live Chat

## Integrations (49 total)

- ActiveCampaign
- Apptivo
- Bitrix24
- Capsule
- Close
- Copper
- Crisp
- Dynamics 365 Customer Service
- Dynamics 365 Sales
- EngageBay CRM
- Firmao CRM
- Freshsales
- Front
- Gong.io
- Gorgias

... and 34 more integrations

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Telephony Software](https://www.getapp.co.uk/directory/294/telephony/software)

## Alternatives

1. [Ringover](https://www.getapp.co.uk/software/117547/ringover) — 4.7/5 (860 reviews)
2. [VoIP.ms](https://www.getapp.co.uk/software/2035391/voip-ms) — 4.8/5 (697 reviews)
3. [Nextiva](https://www.getapp.co.uk/software/91289/nextiva) — 4.6/5 (915 reviews)
4. [CallHippo](https://www.getapp.co.uk/software/107461/callhippo) — 4.4/5 (675 reviews)
5. [Google Voice](https://www.getapp.co.uk/software/100521/google-voice) — 4.5/5 (716 reviews)

## Reviews

### "They are good business partner\!" — 5.0/5

> **Wyatt** | *13 August 2024* | Outsourcing/Offshoring | Recommendation rating: 10.0/10
> 
> **Pros**: I like the most about them is their team and pricing in comparison to others in the market\! They are good to do business with and its easy to get Australia number\! Plus their virtual nuumber is relaible
> 
> **Cons**: I want them to launch windows desktop app as they have only web app\!
> 
> They are best in the business and their team is superb and very prompt in solving problems.

-----

### "Helped us to run our customer service department smoothly" — 4.0/5

> **Mike** | *4 October 2023* | Information Technology & Services | Recommendation rating: 9.0/10
> 
> **Pros**: KrispCall has been great relief for our multinational organization with global client base. It has significantly streamlined our CSD operations. The ability to manage call from different regions on a single platform + eliminating the need for multiple devices to run a contact center has helped us to cut cost and run things easily. Additionally, their excellent customer support. Despite we being in different time zones than them, we can rely on their 24/7 availability. And they resolves any issues within a hour or less\!
> 
> **Cons**: They really need to upgrade detailed call analytics directly into the system. This would save us from reaching out to support every time we require reports or need to evaluate performance of agents.
> 
> Our experience with KrispCall has been outstanding over the past 1.5 years. The platform's continuous expansion of features has immensely supported our Operation

-----

### "⭐️ 1-Star Review: Probably One of the Worst VOIP Experiences Ever" — 1.0/5

> **Gary** | *20 May 2025* | Real Estate | Recommendation rating: 0.0/10
> 
> **Pros**: If I could give 0 stars, I would. This was hands down one of the worst experiences I’ve ever had with a VOIP provider.

While their tech support team was responsive and helpful, that’s where the positives end.
> 
> **Cons**: KrispCall was a disaster. Hidden fees, constant re-verification, and no option to bulk delete texts. Calls dropped regularly, and number porting took 3 days with no warning — I lost business because of it. Support tried to help, but the system is broken at its core. If you rely on real-time communication, look elsewhere. This platform cost me time, money, and client trust.
> 
> I switched to KrispCall hoping for a reliable VOIP solution, but it turned out to be one of the worst business decisions I’ve made.

From the start, the experience was frustrating:

Hidden fees not disclosed upfront

Repetitive and unnecessary verifications every two weeks just to keep using the service

Bulk message deletion? Not possible. Had to delete every message one by one

Dropped calls and delays became a regular issue

Number porting took 3 days with no warning — I couldn’t send or receive texts or calls during that time

No clear onboarding or guidance on setup, just a confusing process

Uploaded my contact list exactly as instructed — and it didn’t even work

To be fair, their support team tried to help, but there’s only so much they can do when the system itself is so flawed.

If you rely on timely communication for your business — especially texting — KrispCall is not the answer. I lost valuable time and client trust because of this platform.

-----

### "Great product , service and Customer support" — 4.0/5

> **Alecia** | *26 September 2023* | Information Technology & Services | Recommendation rating: 10.0/10
> 
> **Pros**: I absolutely love the change in availability and reliability that KrispCall brings compared to our previous solution. The real-time call listening feature is a game-changer, allowing me to monitor how our agents are interacting with clients. In emergencies, I can seamlessly guide them through the in-app call box. The flexibility and control it provides are unmatched.
> 
> **Cons**: Occasionally, there are minor problems with calls not getting logged. However, this hasn't posed any significant issues for us.
> 
> I highly recommend KrispCall to businesses of any size looking to efficiently manage their contact center. It has significantly improved our operations and client interactions.

-----

### "Helped us to establish our business in USA" — 5.0/5

> **Esabella** | *25 September 2023* | Information Technology & Services | Recommendation rating: 9.0/10
> 
> **Pros**: They proved to be highly effective and dependable. The free USA number they provided was a huge help in getting everything set up while expanding our business. The krispcall account executive and support team are incredibly helpful and knowledgeable -- they truly know their stuff\!
> 
> **Cons**: Now they only have HubSpot integration , expanding integration beyond HubSpot would further enhance our workflow automation and team management capabilities
> 
> Overall experience is outstanding. The team was a big help during the transition to this new system \& playes a crucial role in the successful expansion of our business..

-----

Page: 1 / 2\
Next: [Next page](https://www.getapp.co.uk/software/2064181/krispcall?page=2)

## Links

- [View on GetApp](https://www.getapp.co.uk/software/2064181/krispcall)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/it-communications-software/a/krispcall/> |
| en-AE | <https://www.getapp.ae/software/2064181/krispcall> |
| en-AU | <https://www.getapp.com.au/software/2064181/krispcall> |
| en-CA | <https://www.getapp.ca/software/2064181/krispcall> |
| en-GB | <https://www.getapp.co.uk/software/2064181/krispcall> |
| en-IE | <https://www.getapp.ie/software/2064181/krispcall> |
| en-NZ | <https://www.getapp.co.nz/software/2064181/krispcall> |
| en-SG | <https://www.getapp.sg/software/2064181/krispcall> |
| en-ZA | <https://www.getapp.za.com/software/2064181/krispcall> |

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"GetApp UK","address":{"@type":"PostalAddress","addressLocality":"Egham","addressRegion":"ENG","postalCode":"TW20 9AH","streetAddress":"Tamesis, The Glanty, Staines-upon-Thames Egham TW20 9AH United Kingdom"},"description":"Review, Compare, and Evaluate small business software. GetApp UK has software offers, SaaS and Cloud Apps, independent evaluations, and reviews.","email":"info@getapp.co.uk","url":"https://www.getapp.co.uk/","logo":"https://dm-localsites-assets-prod.imgix.net/images/getapp/getapp-logo-light-mode-5f7ee07199c9b3b045bc654a55a2b9fa.svg","@type":"Organization","@id":"https://www.getapp.co.uk/#organization","parentOrganization":"Gartner, Inc.","sameAs":["https://twitter.com/GetApp","https://www.linkedin.com/company/getapp-com-a-gartner-company"]},{"name":"KrispCall","description":"KrispCall is an AI-powered cloud phone system built for modern sales, support, and remote teams. It gives you a complete business calling and SMS setup without hardware, so you can launch new numbers, connect with customers worldwide, and keep every interaction organized inside the tools your team already uses.\n\nCore capabilities\n• Virtual numbers in 100+ countries. Get local, mobile, and toll-free numbers for multi-region presence.\n• Global calling and SMS. Make international calls and send or receive texts for customer follow-ups.\n• IVR phone trees. Route callers to the right person or department with multi-level menus.\n• Call recording and transcription. Capture calls and automatically convert conversations into searchable text for QA and training.\n• Call analytics. Track call volume, duration, agent performance, and engagement trends in real time.\n• Voicemail and call management. Prevent missed calls and keep a consistent customer experience.\n\nIntegrations that keep your workflows clean\nConnect KrispCall with popular CRMs and support platforms to reduce manual logging and speed up follow-ups. Teams commonly integrate with HubSpot, Zoho CRM, Pipedrive, Zendesk, Zapier, and Microsoft Teams, so calls, notes, and outcomes stay connected to customer records.\n\nSecurity and administration\nKrispCall describes encrypted data transfer for web traffic and encrypted call transfer. It also supports role-based permissions for teams. According to its Data Processing Agreement, KrispCall states it is ISO 27001:2022 certified and follows practices that include strong data encryption and alignment with PCI DSS and GDPR standards.\n\nWho it is best for\n• Sales teams that need higher connect rates, consistent outreach, and coaching.\n• Customer support teams that want faster routing, better context, and clearer QA.\n• Growing businesses expanding into new markets that need regional numbers and international calling.\n\nTypical outcomes\n• Faster response times and better follow-up consistency.\n• Cleaner CRM data with fewer missed touchpoints.\n• Higher quality conversations through recordings, transcripts, and performance insights.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/55257aa7-1199-4fb1-bbc3-9f43beca500a.png","url":"https://www.getapp.co.uk/software/2064181/krispcall","@type":"SoftwareApplication","@id":"https://www.getapp.co.uk/software/2064181/krispcall#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.co.uk/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":8,"ratingValue":3.8},"offers":{"price":"15","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Android, Platform ios, Platform ipad"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Telephony Software","position":2,"item":"/directory/294/telephony/software","@type":"ListItem"},{"name":"KrispCall","position":3,"item":"/software/2064181/krispcall","@type":"ListItem"}],"@id":"https://www.getapp.co.uk/software/2064181/krispcall#breadcrumblist"}]}
</script>