---
description: Learn how HelpSpot can help your business. We provide UK business users the most detailed information on pricing, features, usability, and reviews for HelpSpot.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: HelpSpot Reviews, Prices & Ratings | GetApp UK 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/287/help-desk-ticketing/software) > [HelpSpot](/software/2064388/helpspot)

# HelpSpot

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> HelpSpot is a help desk management software that allows businesses to organize multiple email accounts, filter and track support tickets as well as access pre-built reports according to requirements. Users can manage service level agreements, categorize help requests and integrate the platform with various third-party systems.
> 
> Verdict: Rated **4.5/5** by 11 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Key benefits of HelpSpot

\- Turn disjointed email exchanges into organized, meaningful conversations.
- Read, reply, and organize multiple email accounts from one shared inbox.
 - Filter, track, tag, and categorize tickets.  You can even store unique data with custom fields.
- Easily handle thousands of requests daily, whether hosted on-premise or in HelpSpot's Cloud.
- Integrated reporting lets you see the full picture, with pre-built reports that can be customized to your needs.
- Use HelpSpot's automation capabilities to assign, notify, categorize, manage SLA's, and so much more.
 - Live Lookup lets you connect to any number of other systems to create a powerful real-time connection between HelpSpot and your customer data.
- Go even further with HelpSpot's public API \& Zapier integration.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.5/5** | 11 Reviews |
| Ease of Use | 4.5/5 | Based on overall reviews |
| Customer Support | 4.5/5 | Based on overall reviews |
| Value for Money | 4.7/5 | Based on overall reviews |
| Features | 4.1/5 | Based on overall reviews |
| Recommendation percentage | 80% | (8/10 Likelihood to recommend) |

## About the vendor

- **Company**: UserScape Software
- **Location**: Poughkeepsie, US
- **Founded**: 2005

## Commercial Context

- **Starting Price**: US$699.00
- **Pricing model**: Other (Free Trial)
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: English
- **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 208 more

## Features

- API
- Access Controls/Permissions
- Alerts/Escalation
- Automated Routing
- Autoresponders
- Call Centre Management
- Collaboration Tools
- Customisable Branding
- Customizable Fields
- Email Management
- Email Templates
- Inbox Management
- Interaction Tracking
- Knowledge Base Management
- Macros/Templated Responses
- Mobile App
- Performance Metrics
- Prioritisation
- Reporting/Analytics
- Self Service Portal

## Integrations (1 total)

- Zapier

## Support Options

- Email/Help Desk
- Knowledge Base
- Phone Support

## Category

- [Help Desk Software](https://www.getapp.co.uk/directory/287/help-desk-ticketing/software)

## Related Categories

- [Help Desk Software](https://www.getapp.co.uk/directory/287/help-desk-ticketing/software)
- [Customer Service Software](https://www.getapp.co.uk/directory/231/customer-service/software)

## Alternatives

1. [Zendesk Suite](https://www.getapp.co.uk/software/9448/zendesk) — 4.4/5 (4072 reviews)
2. [Freshdesk](https://www.getapp.co.uk/software/10317/freshdesk) — 4.5/5 (3408 reviews)
3. [LiveAgent](https://www.getapp.co.uk/software/91301/liveagent) — 4.7/5 (1753 reviews)
4. [Zoho Desk](https://www.getapp.co.uk/software/10036/zoho-desk) — 4.5/5 (2211 reviews)
5. [Milvus](https://www.getapp.co.uk/software/132287/milvus) — 4.8/5 (298 reviews)

## Reviews

### "Great basic ticketing system" — 5.0/5

> **Katie** | *15 October 2024* | Architecture & Planning | Recommendation rating: 10.0/10
> 
> **Pros**: Easy to use, does exactly what we need- simple helpdesk ticket software. Easy to assign tickets to techs and easy to look back through old tickets. Also has a 'wiki' function that works well
> 
> **Cons**: I can't think of any negatives with helpspot.
> 
> Overall easy to set up, easy to use, does exactly what we needed which was an easy to use ticket system

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### "Good feature set for the price" — 4.0/5

> **Anthony** | *25 July 2019* | Aviation & Aerospace | Recommendation rating: 7.0/10
> 
> **Pros**: Allows users to submit tickets via web portal or email, can then forward notification to entire team.  Pricing at our user count is very competitive
> 
> **Cons**: Seems to lack certain customization.  Seems to have internal errors on semi-regular basis, on the average of every few months.

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### "Helpspot keeps improving with each release." — 4.0/5

> **Brian** | *13 May 2020* | Nonprofit Organization Management | Recommendation rating: 6.0/10
> 
> **Pros**: I like that usability from a tech perspective is fairly good. We have been able to pare back some customization as the software improves and no longer requires certain workarounds.
> 
> **Cons**: I feel as though there are better more fully featured alternatives available today. I think we could maybe use more integrations with systems we already have in place.
> 
> Helpspot has been a mainstay in our support stack for many years. It performs about how we expect it to.

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### "Help Spot Is Our Choice For Us And Our Clients" — 5.0/5

> **Jeff** | *9 March 2023* | Computer Software | Recommendation rating: 10.0/10
> 
> **Pros**: HelpSpot is simple to setup and use and provide just the right amount of out of the box power.
> 
> **Cons**: I think more customization in reporting would be beneficial.
> 
> I've been a HelpSpot user for over 12 years now. I personally never recommend anything else.

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### "Great and simple ticketing software." — 5.0/5

> **Andrey** | *8 March 2023* | Law Practice | Recommendation rating: 9.0/10
> 
> **Pros**: Ease of use. Simple and no nonsense program.
> 
> **Cons**: The details within all the settings could get a little too complex for the everyday use.
> 
> Overall, HelpSpot is a great foray into the ticketing and issue tracking world.

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## Links

- [View on GetApp](https://www.getapp.co.uk/software/2064388/helpspot)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/customer-service-support-software/a/helpspot/> |
| en-AE | <https://www.getapp.ae/software/2064388/helpspot> |
| en-AU | <https://www.getapp.com.au/software/2064388/helpspot> |
| en-CA | <https://www.getapp.ca/software/2064388/helpspot> |
| en-GB | <https://www.getapp.co.uk/software/2064388/helpspot> |
| en-IE | <https://www.getapp.ie/software/2064388/helpspot> |
| en-NZ | <https://www.getapp.co.nz/software/2064388/helpspot> |
| en-SG | <https://www.getapp.sg/software/2064388/helpspot> |
| en-ZA | <https://www.getapp.za.com/software/2064388/helpspot> |

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