HaloCRM

About HaloCRM
HaloCRM is a customisable help desk solution, offering a modern and intuitive interface that can be deployed both on-premise or as a cloud-based solution. The platform centralizes all customer communications into a single, scalable solution, inclusive of a knowledge base, a self-service portal, automation features, and a virtual agent. The system is highly configurable, including customizable branding, and is practically unique in its simple, all-inclusive pricing structure.
HaloCRM can be deployed on-premise or in the cloud. It offers a suite of integrations, with connectors available for popular platforms such as Salesforce, Microsoft Teams, Outlook, Gmail, and more. HaloCRM has been designed to work flexibly across any industry, and for teams of all sizes.
HaloCRM works best for those looking for a tool that can flexibly handle complex processes and those who are looking for a partnership-style relationship with their provider, with accessible guidance and a pain-free migration path.
Key benefits of HaloCRM
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Reviews
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- Industry: Marketing & Advertising
- Company size: Self Employed
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
A Surprisingly Comprehensive and User-Friendly CRM for Growing Teams
Reviewed on 26/08/2024
Pros
I am impressed with HaloCRM as a new user. It offers a great overall experience by combining user-friendliness with powerful features. One of the standout aspects of the platform is its intuitive interface, which made the initial setup and daily use straightforward, even for someone not particularly tech-savvy. I appreciate the extensive customization options, as they allow us to tailor the CRM to fit our specific business processes.
Cons
HaloCRM has some drawbacks. The third-party integrations are somewhat limited, which might concern businesses that depend on specific external tools. Furthermore, while the mobile app is functional, it lacks some of the polish and features available in the desktop version, making it less effective when working on the go. Despite these minor issues, the overall experience has been positive, especially considering the platform’s affordability and the exceptional customer support that comes with it.
- Industry: Automotive
- Company size: 1,001–5,000 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Seamless Integration - Dedicated support
Reviewed on 22/01/2024
Enjoyable from start to finish. The staff are great to work with and the product speaks for itself.
Enjoyable from start to finish. The staff are great to work with and the product speaks for itself.
Pros
The ease of use straight after setup was almost too good to be true. [sensitive content hidden] had everything configured ready for us on launch day. Advisors took to the system with ease and our data vs reporting improved greatly.
Cons
Additional custom fields created for tickets require SQL reporting which as a non-technical implementer of the system, I found it frustrating that wasn't already pulled to the reporting suite as an option to select.
Alternatives Considered
ServiceNow Customer Service ManagementReasons for Switching to HaloCRM
a Valued existing relationship with Halo as a business- Industry: Commercial Real Estate
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
WMDC / HaloCRM
Reviewed on 22/02/2023
We are so happy that we have joined HaloCRM to assist our business in becoming even more efficient...
We are so happy that we have joined HaloCRM to assist our business in becoming even more efficient and providing the best service that we can to our tenants. this system ensures that all maintenance is logged y the tenant and is picked up by the team immediately ensuring nothing is ever missed.
Pros
I like the ease in using the programme, and how we can now log all our Maintenance issues on a reliable system which means we can improve our service as landlord. really like the SLA time limits meaning all the team are working harder to meet these timecsales.
Cons
Nothing ! :) i have nothing negative to comment
HaloCRM FAQs
Below are some frequently asked questions for HaloCRM.Q. What type of pricing plans does HaloCRM offer?
HaloCRM offers the following pricing plans:
- Starting from: US$45.00/month
- Pricing model: Subscription
- Free Trial: Available
Q. Who are the typical users of HaloCRM?
HaloCRM has the following typical customers:
2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does HaloCRM support?
HaloCRM supports the following languages:
Brazilian Portuguese, Chinese, Czech, Dutch, English, Estonian, Finnish, French, German, Italian, Norwegian, Polish, Spanish, Swedish, Thai, Traditional Chinese
Q. Does HaloCRM support mobile devices?
HaloCRM supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does HaloCRM integrate with?
HaloCRM integrates with the following applications:
(E)JES, 3CX, Addigy, AnyDesk, Atera, Auvik, Azure Active Directory, Azure DevOps Server, Azure DevOps Services, Cisco Jabber, Cisco Meraki, ConnectWise Automate, ConnectWise ScreenConnect, Datto RMM, Device42, Domotz, Dynamics 365, Dynamics 365 Business Central, Gmail, HaloITSM, HubSpot Sales Hub, IT Glue, Jira, Kaseya Quote Manager, Kaseya VSA, Lansweeper, LogMeIn, Microsoft Azure, Microsoft Intune, Microsoft Outlook, Microsoft Teams, Nagios XI, New Relic, Okta, OptiTune, PRTG, PagerDuty, Qualys Cloud Platform, Quoter, Sage 200, Sage Intacct, Salesforce Platform, ServiceNow, Slack, Snelstart, Stripe, TeamViewer Remote, TrustRadius, Trustpilot, Twilio, Xero, Zabbix, Zapier
Q. What level of support does HaloCRM offer?
HaloCRM offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
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